2/10 Terrible
Brian, Belford
Travelled with partner
May 22, 2025
I booked a room on Expedia for this property. The next morning I decided to book again and I used Expedia once again. Expedia gave me an option to pay now online or pay at the property, I chose to pay at the property. The room was booked before 11 AM check out. My significant other was staying in the room until I got back from work at 2:30. He was staying with my service animal that was registered at the front desk. The owner started harassing my friend and made him leave the property because I didn’t call her from my busy job and let her know that I rebooked. I told her that if they use Expedia as a third-party booking agent, it says nowhere in their guidelines that I must Call her and inform her when I booked it online very legitimately. This woman obviously did not like the fact that my significant other was a black man, she refused to give me my $50 deposit back and also kicked me out of the room when I came back that day after work, she ranted and raved and condescended us and she said that she refused to give us a deposit because I didn’t get back to the room till 230 however it was booked. There are no batteries in the smoke alarms.
Brian
Stayed 1 night in May 2025