2/10 Terrible
Viktoriya
20 Oct 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at Hotel Residence in Netanya and I was extremely disappointed with the room I received. The pictures and descriptions provided by the hotel were completely misleading, and I feel compelled to share my experience.
Upon arrival, I had high expectations based on the beautiful pictures I had seen online. Unfortunately, the reality was far from what I had anticipated. The room I was given was nothing like the advertised photos. It was smaller, outdated, and lacked the promised amenities.
The discrepancy between the pictures and the actual room was undeniable. The decor was worn out, the furniture was outdated, and the cleanliness left much to be desired. The room felt cramped and uncomfortable, and it did not provide the relaxing and enjoyable environment I had been expecting.
I raised my concerns with the hotel staff, hoping for a resolution or a possible room change. However, their response was unhelpful and dismissive. They seemed indifferent to my concerns, which only added to my disappointment.
I believe it is necessary for hotels to accurately represent their rooms in their advertising materials. Guests should be able to trust that what they see online is what they will actually receive. This experience has left me questioning the transparency and integrity of Hotel Residence.
Viktoriya
Stayed 3 nights in Oct 2023