8/10 Good
Mark, TRUMBULL
Travelled with partner
Jul 24, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
Buyer Beware, especially ADA buyer !
Our King Sized Bed was quite high from the ground, I needed my wife's help to get into and out of bed. I almost slept on the couch.
Couldn't get past bed with my wheelchair, my chair is only 24" in width.
Main room phone was dead.
Advertised Restaurant and In-Room Dining. Actually the bar was their bar, restaurant, and despite advertising Room Service, that was not offered. The bar had bar food and many food options on the limited menu were not available.
Every Hilton Garden I have ever stayed at offered a buffet breakfast, usually at no cost, but worth it even if you have to pay. Not this one.
All seats in the bar were bar stools, which is awkward as they are too high to have a conversation with when someone is in a wheelchair.
One would have to go pick up food at the bar if one ordered "In Room Dining". We were disillusioned so we ended up ordering dinner thru UberEats and met driver in lobby.
Despite being advertised, Vending machines did not exist.
My room was advertised to be an ADA room, but there was not a single grab-bar in the room or bathroom.
Room had no glasses, not even plastic cups.
Toilet was low, grab-bar would have been required.
No seat or grab-bar in walk-in shower, so unusable for me.
This room had NO accessories for a person with a disability.
Our room was on the 5th floor, had there been an emergency, I could not have used the elevator and would have been left for dead. ADA Rooms are on floor 1.
Mark
Stayed 1 night in Jul 2025