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4.2 out of 5

"My experience was great, friendly ppl and clean room. " More

By a verified traveller on Mon 02 Mar 2020

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Hotel Description

3-star hotel near Staten Island Mall, connected to the convention center

Near the airport

Your stay at this Bloomfield hotel places you within 6 miles (10 km) of Staten Island Mall and Staten Island Zoo. Snug Harbor Cultural Center and Botanical Garden is within 6 miles (10 km) and Fort Wadsworth is within 9 miles (15 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 16 conference rooms, business center, and free airport shuttle. Enjoy the a rooftop terrace and perks like free self parking and free WiFi.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 198 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Other amenities include room service, coffee/tea makers, and in-room massages.

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York / Staten Island ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn New York / Staten Island

Everyone (8) Couples (1)
5 out of 5
My experience was great, friendly ppl and clean room.

Posted by , from Newyork on 2 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Kim

Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

5 out of 5
good choice. small annoyances: painted hall created strong orders. the pillows so flat you needed two. over all, very clean no bugs...

Posted by on 2 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Hilton Garden Inn (Staten Island)

Greetings: we're happy your stay was pleasant overall, but will note your comments to our Hilton Team.

5 out of 5
Staff was so friendly and helpful - i would recommend this hotel

Posted by on 7 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Hilton Garden Inn (Staten Island)

This is music to our ears! We're so happy to hear that your stay was a happy one, and we hope to see you again soon!

5 out of 5
The front desk were very friendly and nice. The room was very clean and comfortable

Posted by on 1 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by Hilton Garden Inn (Staten Island)

Comments like yours are music to our ears! Thank you for staying with us. We eagerly await your next visit!

2 out of 5

Room not a Hilton Normal Room

Pros: The decor throughout the hotel was beautiful.
Cons: Increase size of TV, Clean Room and reorganize to match the hotel standards.
Location: Staten Island was just a stopping point to get to New York City.
Was very disappointed in two things. 1.) Room Condition 2.) Breakfast I have stayed in many Hilton hotels and this was the worst room I have ever stayed. Hilton has always had a good reputation but this time they missed the mark. The room was not cleaned properly. There was hair in the shower and dirt on the floor. The picture in the bathroom was wilted and looked bad. The TV was a joke as it was so far away from the bed that it was very very hard to see. The room was not well organized like other rooms I have stayed. The paint was not well maintained on the door jams. The Breakfast was not worth the 14.95 charged. There was nothing special about this breakfast except for the presentation. Overpriced food for nothing special.

Posted by on 21 Mar. 2018

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Comment from Hotel Management

4 Apr. 2018 by Hilton Garden Inn Staten Island

Greetings Mike. We thank you for sharing your feedback with us. We take our guests' feedback very seriously, and want to stress that your experience is not indicative of the heightened hospitality we strive to provide. We'd like to further address your concerns: please provide us with your contact information and one of our Guest Service Agents will be in touch.

4 out of 5
Easy drive to ferry. Make reservations for their shuttle way in advance! Shuttle is booked by the time you arrive. They were very accomadating when we missed our shuttle. Would stay again.

Posted by on 12 Jun. 2016

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4 out of 5

Probably the best hotel on Staten Island.

Pros: Plenty of comfortable rooms. Lots of facilities available. Restaurant and bar was great.
Cons: Often the hotel is populated with multiple parties & activities in its many venues. There does not seem to be a place for hotel guests to relax.
Location: Convenient to most locations on SI. Construction in the immediate area, but it looks like it will be nice in a few months.
Was staying here as part of family gathering for a Memorial service. The hotel also hosted a luncheon for 80 people. All reservations for the multiple family members seemed to have gone well. Restaurant and bar facilities were great. The coordination and service for our luncheon were excellent and all had a great time. Thanks to Vito.

Posted by on 25 May 2016

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5 out of 5

The Assistant Manager Saved My Trip

Pros: The staff was wonderful.
Cons: A map of Staten Island with shopping, restaurants and movie theaters shown.
Location: It is near movie theaters and Khol's.
I booked my trip thru an online provider and it was not until checking-in that I realized that I had booked the wrong week-end. It was the Assistant Manager who helped me contact the provider and get the dates corrected right on the spot without any additional charges. It made my trip stress free.

Posted by on 24 Nov. 2015

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4 out of 5

Nice, newer hotel on Staten Island

Pros: Newer facility
Cons: While there is shuttle service to the ferry, the van fills up quickly. Need another van on standby, so that everyone who needs the shuttle can use it
Location: Isolated, so nothing at all within walking distance.
Nice, newer hotel. Staff friendly and helpful. Shuttle service to ferry and Newark airport are provided for free.

Posted by on 22 Sep. 2015

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4 out of 5

This hotel was very welcoming

Pros: Free breakfast, Quiet
Cons: No free Internet
Stayed at this hotel due a job interview in the area. The front desk staff was very friendly, and I was randomly chosen to receive a free breakfast for the morning. When I got to the room I noticed there was no shower curtain up. I called the front desk to let them know and within minutes a worker and the manager came to my room to put up the curtain. The manager was extremely apologetic, although it really wasn't a big deal. There response to it was fantastic. Bed was very big and comfortable. Room service that night was quick and the food was hot and surprisingly good. The room and floor was very quiet. That free breakfast in the restaurant the next day was great-perfect before that big interview. Overall a great hotel. I have stayed there now about three or four times.

Posted by , from Long Island on 4 Feb. 2011

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About the Hilton Garden Inn New York / Staten Island

Location 1100 South Ave, Staten Island, NY 10314

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. A 24-hour fitness center, a rooftop terrace, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New York / Staten Island. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Staten Island hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Deli
  • Terrace on the roof
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Newark, NJ (EWR-Liberty Intl.) (15 km / 9.3 mi)
  • Train station: Elizabeth Station (8.6 km / 5.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn New York / Staten Island offers 198 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. This Staten Island hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Lorenzo's Restaurant, Bar - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are available for USD 10.00 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 14.95 per person (approximately)
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Staten Island New York
  • Hilton Garden Inn New York Staten Island
  • Hilton Garden Inn Staten Island New York
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  • Hilton Garden Inn New York Staten Island
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  • Hotel Hilton Garden Inn New York / Staten Island
  • Hilton Garden Inn New York / Staten Island Staten Island
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  • Hilton Garden Inn New York / Staten Island Staten Island
  • Hilton Garden Inn New York / Staten Island Hotel Staten Island

You should know

  • Hilton Garden Inn New York / Staten Island offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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