4.0 out of 5

"Easy drive to ferry. Make reservations for their shuttle way in advance! Shuttle is booked by the time you arrive. They were very accomadating when we ... " More

By a verified traveller on Sun 12 Jun 2016

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Hotel Description

3-star hotel near Staten Island Mall

In Staten Island

Your stay at this Bloomfield hotel places you within 6 miles (10 km) of Staten Island Mall and Staten Island Zoo. Staten Island Children's Museum and Wagner College are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Free self parking, express check-out, and dry cleaning are also offered.

Free Internet, cable TV

Featuring conveniences like refrigerators and microwaves, the 198 guestrooms offer free WiFi and free wired Internet, as well as cable TV. Other amenities include room service, coffee/tea makers, and in-room massages.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$179 per night

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn New York / Staten Island ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New York / Staten Island

Everyone (6)
5 out of 5
The front desk were very friendly and nice. The room was very clean and comfortable

Posted by on 1 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by Hilton Garden Inn (Staten Island)

Comments like yours are music to our ears! Thank you for staying with us. We eagerly await your next visit!

2 out of 5

Room not a Hilton Normal Room

Pros: The decor throughout the hotel was beautiful.
Cons: Increase size of TV, Clean Room and reorganize to match the hotel standards.
Location: Staten Island was just a stopping point to get to New York City.
Was very disappointed in two things. 1.) Room Condition 2.) Breakfast I have stayed in many Hilton hotels and this was the worst room I have ever stayed. Hilton has always had a good reputation but this time they missed the mark. The room was not cleaned properly. There was hair in the shower and dirt on the floor. The picture in the bathroom was wilted and looked bad. The TV was a joke as it was so far away from the bed that it was very very hard to see. The room was not well organized like other rooms I have stayed. The paint was not well maintained on the door jams. The Breakfast was not worth the 14.95 charged. There was nothing special about this breakfast except for the presentation. Overpriced food for nothing special.

Posted by on 21 Mar. 2018

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Comment from Hotel Management

4 Apr. 2018 by Hilton Garden Inn Staten Island

Greetings Mike. We thank you for sharing your feedback with us. We take our guests' feedback very seriously, and want to stress that your experience is not indicative of the heightened hospitality we strive to provide. We'd like to further address your concerns: please provide us with your contact information and one of our Guest Service Agents will be in touch.

4 out of 5
Easy drive to ferry. Make reservations for their shuttle way in advance! Shuttle is booked by the time you arrive. They were very accomadating when we missed our shuttle. Would stay again.

Posted by on 12 Jun. 2016

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4 out of 5

Probably the best hotel on Staten Island.

Pros: Plenty of comfortable rooms. Lots of facilities available. Restaurant and bar was great.
Cons: Often the hotel is populated with multiple parties & activities in its many venues. There does not seem to be a place for hotel guests to relax.
Location: Convenient to most locations on SI. Construction in the immediate area, but it looks like it will be nice in a few months.
Was staying here as part of family gathering for a Memorial service. The hotel also hosted a luncheon for 80 people. All reservations for the multiple family members seemed to have gone well. Restaurant and bar facilities were great. The coordination and service for our luncheon were excellent and all had a great time. Thanks to Vito.

Posted by on 25 May 2016

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5 out of 5

The Assistant Manager Saved My Trip

Pros: The staff was wonderful.
Cons: A map of Staten Island with shopping, restaurants and movie theaters shown.
Location: It is near movie theaters and Khol's.
I booked my trip thru an online provider and it was not until checking-in that I realized that I had booked the wrong week-end. It was the Assistant Manager who helped me contact the provider and get the dates corrected right on the spot without any additional charges. It made my trip stress free.

Posted by on 24 Nov. 2015

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4 out of 5

Nice, newer hotel on Staten Island

Pros: Newer facility
Cons: While there is shuttle service to the ferry, the van fills up quickly. Need another van on standby, so that everyone who needs the shuttle can use it
Location: Isolated, so nothing at all within walking distance.
Nice, newer hotel. Staff friendly and helpful. Shuttle service to ferry and Newark airport are provided for free.

Posted by on 22 Sep. 2015

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4 out of 5

This hotel was very welcoming

Pros: Free breakfast, Quiet
Cons: No free Internet
Stayed at this hotel due a job interview in the area. The front desk staff was very friendly, and I was randomly chosen to receive a free breakfast for the morning. When I got to the room I noticed there was no shower curtain up. I called the front desk to let them know and within minutes a worker and the manager came to my room to put up the curtain. The manager was extremely apologetic, although it really wasn't a big deal. There response to it was fantastic. Bed was very big and comfortable. Room service that night was quick and the food was hot and surprisingly good. The room and floor was very quiet. That free breakfast in the restaurant the next day was great-perfect before that big interview. Overall a great hotel. I have stayed there now about three or four times.

Posted by , from Long Island on 4 Feb. 2011

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5 out of 5

SI Hilton Garden Inn - great place to stay

I loved the room especially the extremely comfortable adjustable double beds. The guest services staff was wonderful. I didn't get to eat at Lorenzo's but did enjoy the lounge and entertainment area. I am staying there in a month and would stay there in the future.

Posted by on 12 Mar. 2009

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4 out of 5

Very Nice Hotel

Very nice hotel with very comfortable rooms and a very nice bar/restaurant. American Breakfast plan is very affordable and food was very good. Cookies on the desk in the evening was a nice touch. Small gift shop was very reasonably priced. Only ""problem"" was that pool/hottub heater was not working all week, which was a disappointment for the kids.

Posted by on 2 Dec. 2008

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3 out of 5

Meh....stay at the newer Hampton Inn

I travel for business about 85% of the time so I really get a good idea about the hotels that I stay in. Let me start by saying that the business center is phenomenal-- full-service copier and fax machine (FREE) and a quiet secure room. The bar and restaurant are also quite nice-- a bit on the pricey side, but generally a good meal and decent service. However, if you're looking for somewhere sort of quiet to stay, don't stay here. On any given night, the banquet facilities are hosting parties that could go as late as 11pm-- for some, this may not be a problem, but for the business traveller, it's a bit unfortunate. Also, the room rates are quite high for an outdated suite. I felt that the amenities were just average for the price, but if you're staying in the area, they recently opened a Hampton Inn next door to this hotel-- cheaper and by far, cleaner. One of my colleagues stayed there during their opening week (the Hilton Garden Inn had lost his reservation for the night....long story....) and said that the rooms were wonderful and I know that his room rate was 30% lower than mine was.\n\nAlso- I used their spa services while I was there-- it's a nice thing to have, but the massage I received was FAR from relaxing-- I sort of felt like the masseuse was ticking off the minutes till she was done. Not worth the 70+ dollars I spent there.

Posted by on 14 Dec. 2007

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About the Hilton Garden Inn New York / Staten Island

Location 1100 South Ave, Staten Island, NY 10314

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Hilton Garden Inn New York / Staten Island. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Staten Island hotel is smoke free.

  • 198 guestrooms or units
  • 6 levels
  • Built in 2001
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Newark, NJ (EWR-Liberty Intl.) (15 km / 9.3 mi)
  • Train station: Elizabeth Station (8.4 km / 5.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn New York / Staten Island offers 198 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Lorenzo - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 7 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are available for USD 10.00 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 14.95 per person (approximately)
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Hilton Garden Inn New York / Staten Island offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.