"when there was an issue with the room assigned to us,my parents and i got an upgrade which was wonderful and they got to experience NYC at its best. " More

By a verified traveller on Mon 21 May 2018

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Hotel Description

Hotel near Madison Square Garden in New York

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find Madison Square Garden and Macy's. 5th Avenue and Empire State Building are also within half a mile (1 km).

Free breakfast

This hotel features an indoor pool and a health club. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. Enjoy the free buffet breakfast each morning.

WiFi, cable TV

The 1705 guestrooms offer TVs with cable channels, along with WiFi and hair dryers. Other amenities include ironing boards, desks, and free toiletries.

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$102 per night

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Suite, 1 Bedroom

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Hotel Pennsylvania ratings based on 443 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hotel Pennsylvania

Everyone (105) Couples (2) Family (1) Other (1)
1 out of 5
After waiting for over an hour to check in at the front desk, the manager on duty proceeded to to us that they were over booked and don’t have a room for us. His attitude was very rude. He said he can either give us a a room with one bed and a cot for three grown men ( original booking was for two double beds). Or call Travelocity to cancel the booking. Which what I did. There for I would not recommend this hotel at all.

Posted by on 24 Feb. 2019

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Comment from Hotel Management

28 Feb. 2019 by General Manager

We would like to take this opportunity to again apologize for the experience you detailed. Due to some unfortunate technical issues, our room availability may not have been accurately reflected during booking. We are very sorry, and we would relish the chance to make it up to you on your return to the city. Please consider us. Sincerely, Gene Nicotra, Vice President/General Manager

3 out of 5
Rooms could be updated and could use free WiFi. Staff was excellent.

Posted by on 21 Feb. 2019

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Comment from Hotel Management

22 Feb. 2019 by General Manager

We sincerely appreciate you sharing such kind words for our friendly, hardworking staff; they'll be excited to hear they were a highlight of your stay. It's unfortunate to learn that your room didn't fully meet your expectations, but we're happy to share we've begun a series of projects to refresh our guests' accommodations, and we think you'll love them. During your next trip to the city, join us to see all our fantastic new improvements. Thank you again for your kind words, and we wish you safe and happy travels! Sincerely, Gene Nicotra, Vice President/General Manager

1 out of 5
So baaaaadddd. Expérience. To much noise Breakfast. Should ho out iiiiiiiiiirrrrrrrkkkkkk Only thing a staff ( 3 personnes ) wa gooood

Posted by on 16 Feb. 2019

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Comment from Hotel Management

20 Feb. 2019 by General Manager

While we're happy to learn you enjoyed our friendly staff, it's unfortunate to hear you didn't fully enjoy your recent stay as providing a clean, comfortable experience is always our primary goal. We're happy to share we have some exciting projects beginning to refresh our accommodations for the comfort of our guests, and we look forward to changing your perceptions when your travels bring you back our way. Sincerely, Gene Nicotra, Vice President/General Manager

3 out of 5
Room was alright. Place can use renovation. Hallways had a bad odor.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by Hotel Penn Staff

Thank you so much for taking the time to review our hotel. We appreciate the feedback and will utilize this to better the experience for our future guests. Thank you once again and hope you have a great day!

1 out of 5
Quite arguably the worst experience I’ve ever had. Don’t let being near Times Square or MSG fool you. My room had bloody pillows, used/unflushed toilet. AC didn’t work and probably never been dusted since it’s opening in 1919. Just don’t do it.

Posted by on 31 Dec. 2018

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3 out of 5
The Location was amazing!! Check-In was the worst; the express checkin did not work and the wait to see the staff to check in took 37 mins and where in no hurry to assist and had attitudes to match. The room was decent not super clean but expected with older rooms, using the number to call any staff was a waste (never got a hold of anyone). Express checkout was great. It took only 2 mins.

Posted by on 30 Dec. 2018

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3 out of 5
Hotel looks impressive initially but run down and kind of dirty inside. When checking in they only had 2 people so it took almost on hour in line.

Posted by on 27 Dec. 2018

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1 out of 5
Stains on the interior part of the bedspread rug absolutely filthy. Rug a hazard to walk on view of a roof hallway rug filthy and ripped mice running in hallway

Posted by on 22 Dec. 2018

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1 out of 5
Location was good - close to train and subway. But the room was awful. The people loitering in lobby and front of hotel were seedy! The price was a draw but I will be more discriminate in the future. Will not be back here again.

Posted by on 18 Dec. 2018

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2 out of 5
Terrible lengthy check in process. First room had stains on carpet holes in bedding filthy bathroom.

Posted by , from Cincinnati on 15 Dec. 2018

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About the Hotel Pennsylvania

Location 401 7th Ave, New York, NY 10001

Renovations + Closures

The property will be renovating from 01 January 2019 to 31 March 2019 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hotel Pennsylvania offers its guests an indoor pool and a health club. Along with a coffee shop/café, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hotel Pennsylvania. For a fee, parking is available. This New York hotel is smoke free.

  • 1705 guestrooms or units
  • 26 levels
  • Buffet breakfast (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool1
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Newark, NJ (EWR-Liberty Intl.) (23 km / 14.3 mi)
  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 34 St. - Penn Station (Fashion Av.) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Pennsylvania offers 1705 air-conditioned accommodations with hair dryers and irons/ironing boards. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This New York hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5:00 AM to noon.

City Perk - This coffee shop serves light fare only. Open 24 hours. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25.00 per pet, per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

The charges below are included in your overall room price:

  • Resort fee

The resort fee includes:

  • Breakfast
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 20 per night (rates may vary)
  • Valet parking fee: USD 53 per day
  • Pet fee: USD 25.00 per pet, per stay
  • Refrigerator fee: USD 35 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.