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"when there was an issue with the room assigned to us,my parents and i got an upgrade which was wonderful and they got to experience NYC at its best.
"
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By a verified traveller on Mon 21 May 2018
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Hotel Description
Hotel near Madison Square Garden in New York
City center stay
Within a 10-minute walk of this Midtown hotel, you'll find Madison Square Garden and Macy's. Empire State Building and Times Square are also within half a mile (1 km).
Free breakfast
A 24-hour health club, valet parking, and laundry facilities are featured at this hotel. Enjoy the free on-the-go breakfast each morning. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas.
Free WiFi, cable TV
The 1705 guestrooms offer TVs with cable channels, along with free WiFi and hair dryers. Other amenities include safes, ironing boards, and desks.
Hotel Pennsylvania ratings based on 530 Verified Reviews
Review Summary
2.6
out of 5
2.5 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.0 out of 5.0
Guest reviews for Hotel Pennsylvania
Everyone (137)Couples (8)Family (50)Other (1)
2 out of 5
Door was broken, heat wouldn’t work and shower didn’t work. The place needs a remodel and we didn’t have room to do anything but walk around the beds. Nothing was like what was advertised on internet.
Posted by Angela, from Clayton, NC on 16 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by General Manager
Dear Angela,
Thank you for your feedback. Please accept our sincerest apologies that your time here fell short of your expectations. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations.
Sincerely,
Gene Nicotra, Vice President/General Manager
1 out of 5
Posted by a verified traveller on 14 Feb. 2020
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5 out of 5
The staff was very kind and helpful, location and price were fantastic. I had no issues my entire stay
Posted by a verified traveller on 23 Jan. 2020
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Comment from Hotel Management
25 Jan. 2020
by General Manager
It puts a smile on our faces to know that you had an exceptional time during your recent stay at Hotel Pennsylvania. We are pleased that our friendly guest service and unbeatable rates left a positive impression on you. Thank you for finding the time to give us a glowing review.
We look forward to welcoming you back the next time you are in town.
Sincerely,
Gene Nicotra, Vice President/General Manager
2 out of 5
The room was awful, very old, dirty, outdated.... nothing tondo with the pictures... very misleading... the continental breakfast is in another place near the hotel that is also low quality.... the front desk manager wrote me to come by the front desk for a supposed upgrade and when I went they told me there weren’t any more rooms...
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
15 Jan. 2020
by General Manager
Thank you for taking the time to share your review. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations.
Sincerely,
Gene Nicotra, Vice President/General Manager
5 out of 5
Eveything was geeat staff service and room was excellent
Posted by a verified traveller on 13 Jan. 2020
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Comment from Hotel Management
13 Jan. 2020
by Vic
Dear Hotel Penn Guest
We thank you for the kind comments and are so pleased your stay was a success.
2 out of 5
El lugar no es nada comparado con las fotos no huele bien no agua caliente el inodoro tapado
Posted by a verified traveller on 6 Jan. 2020
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Comment from Hotel Management
7 Jan. 2020
by General Manager
Thank you for taking the time to leave us a review. It saddens us to see that some aspects of our accommodations didn't meet your expectations. We have spoken to our team about the unwanted odor you experienced and the issues in your bathroom. Rest assured that our team is working on it to improve our accommodations. Should your travels lead you back to the area, we hope for the chance to make it up to you.
Sincerely,
Gene Nicotra, Vice President/General Manager
1 out of 5
Use caution when booking this hotel! We stayed here as a family of 4 with 2 teenagers. It is very sketchy & looks nothing like the pictures on the website. They show pictures of an updated hotel room to lure you in to booking, but when you arrive you’re put in a room that looks like it is the scene of a 1970s horror film. From the elevators, you have to navigate very long, dark hallways with many turns to get to your room. The paint is peeling off the walls & what you would consider decor is hideous. There are no amenities in the room (ie. bottled water) or even glasses for tap water. They don’t provide you with a comforter or blanket, just a scratchy, sandpaper sheet to cover up with. The so-called window AC unit does nothing to provide air circulation in the room, so it is muggy & hot. The beds are nothing more than a layer of 2-ply toilet paper over wood & springs. The bathroom is so small & dated that it is difficult for 1 adult to shower & change clothes especially with a door that does not close. Thankfully we were able to find our family another hotel to book & checked out early the next morning so we could salvage the rest of our trip to NYC!
Posted by Ali, from Texas on 1 Jan. 2020
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Comment from Hotel Management
3 Jan. 2020
by General Manager
Dear Ali,
Thank you for reaching out. We regret to hear that you did not feel completely comfortable during your visit with us. As you noted, we feature a range of accommodations including many newly updated rooms. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
1 out of 5
El precio es muy elevado para el hotel que es, todo es muy antiguo y la habitación luce sucia y olía a marihuana todo el pasillo
Posted by Gen on 1 Jan. 2020
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Comment from Hotel Management
3 Jan. 2020
by General Manager
Dear Gen,
We appreciate you taking the time to share your valuable comments. It saddens us to hear that we were not able to meet your expectations. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Should your travels bring you back to NYC, you may enjoy staying in our newly modernized Penn Plaza Collection Rooms. Thanks again, and we hope that you'll allow us another opportunity to exceed your expectations.
Sincerely,
Gene Nicotra, Vice President/General Manager
1 out of 5
Room 1218 bathroom sink handle came off
Ceiling above tub showed signs of mold
Curtain had paint stain, king size bed was hard, pillows were flat, totally horrible experience
Posted by a verified traveller on 1 Jan. 2020
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Comment from Hotel Management
3 Jan. 2020
by General Manager
The issues you raise are important to us, and we truly apologize for any concerns about the condition of the property. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
2 out of 5
Good location.
Parking $55 24 hours BUT ONLY ONE IN AND OUT, 55 DOLLARS each time you leave you pay 55.
Old carpet, hard bed mattress, walls are way over due for painting.
Way over priced. I give it a half star rating.
Posted by Joe on 30 Dec. 2019
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Comment from Hotel Management
2 Jan. 2020
by General Manager
Dear Joe,
We appreciate you sharing your thoughts about your recent visit. It is terrific that you liked our ideal location. However, we are are disappointed that you were not pleased with the parking fee and your accommodations. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. This is our 100th anniversary and we will be ready to exceed your expectations in every aspect. We hope you will give us another try.
Sincerely,
Gene Nicotra, Vice President/General Manager
There's a coffee shop/café on site. Free breakfast is served daily. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. A 24-hour health club, tour/ticket assistance, and a vending machine are also featured at the business-friendly Hotel Pennsylvania. Parking is available for a fee. You'll have access to the indoor pool at a partner property. This New York hotel is smoke free.
1705 guestrooms or units
18 levels
To-go breakfast (free)
Coffee shop
Business center (24 hours)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Gift shop
Television in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
WiFi (surcharge)
Parking
Valet parking (surcharge)
Transport
Airport: Newark, NJ (EWR-Liberty Intl.) (23 km / 14.3 mi)
Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
Metro station: 34 St. - Penn Station (Fashion Av.) (0.2 km / 0.1 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Hotel Pennsylvania offers 1705 air-conditioned accommodations with safes and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Television
Cable channels
Premium channels
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free on-the-go breakfast daily from 6:30 AM to 10:30 AM.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.0 per night.
Free cribs (infant beds)!
Pets
Pets: USD 75 per pet, per night
Only dogs and cats are allowed
Maximum 2 per room
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
Service animals exempt from fees/restrictions
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
Valet parking fee: USD 55 per day
Nearby parking fee: USD 55 per day
Pet fee: USD 75 per pet, per night
Early check-in fee: USD 25.00 (subject to availability)
Rollaway bed fee: USD 25.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Pennsylvania
Hotel Pennsylvania New York
Pennsylvania Hotel
Pennsylvania New York
Hotel New Pennsylvania York
Hotel Pennsylvania New York City
Hotel Pennsylvania Nyc
Pennsylvania Hotel Nyc
Hotel Pennsylvania Hotel
Hotel Pennsylvania New York
Hotel Pennsylvania Hotel New York
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
