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"Drink and beverage vouchers were nice. Proximity to Penn Station/Madison Square Garden a big plus. " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

Hotel near Madison Square Garden in New York

City center stay

You'll be steps from Madison Square Garden and within a 10-minute walk of Macy's with a stay at this Midtown hotel. Empire State Building and Times Square are also within half a mile (1 km).

Free breakfast

A 24-hour health club, valet parking, and laundry facilities are featured at this hotel. Enjoy the free on-the-go breakfast each morning. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas.

Free WiFi, cable TV

The 1705 guestrooms offer TVs with cable channels, along with free WiFi and free local calls. Other amenities include hair dryers, safes, and ironing boards.

Penn Plaza Collection Executive 2 Double Beds ADA

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penn Plaza Collection Executive 3 Bedroom Suite

Bed Count 3 King Beds Maximum Occupancy 8 Max

Penn Plaza Collection Executive 2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Penn Plaza Collection 1 Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Studio, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Studio, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Pennsylvania ratings based on 135 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hotel Pennsylvania

Everyone (71) Couples (8) Family (53)
4 out of 5
Drink and beverage vouchers were nice. Proximity to Penn Station/Madison Square Garden a big plus.

Posted by on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by General Manager

With so many options for lodging here in NYC, we are honored you chose to spend time at Hotel Pennsylvania! It is pleasing that you appreciated the drink vouchers and we're also delighted that our location was perfect for your adventures in the city. We wish you all the best, and look forward to seeing you again! Sincerely, Gene Nicotra, Vice President/General Manager

3 out of 5
Cleaner room, bathroom dirty walls, rug where dirty.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by General Manager

Thank you for choosing us during your time in the city. Providing a refreshing stay is always our goal, so we're saddened to learn we fell short during your visit. Your feedback has been shared with our housekeeping team so they can quickly address any concerns for the benefit of our future guests. We're currently undergoing some exciting changes and would love the opportunity to change your perceptions when your travels bring you back our way. Sincerely, Gene Nicotra, Vice President/General Manager

1 out of 5
The costumer service is horrible.. the guy in the front desk is the worst.. they cancelled our reservation.. we didn’t have where to sleep at 2:00 am!!!!!!

Posted by , from Charlotte on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by General Manager

Dear Daniela, We appreciate you taking the time to reach out and share your valuable comments. Please accept our apologies for any issues you experienced with your reservation and if you did not receive the quality of service expected from our team. We will review your comments with our front desk team to try and find out what may have occurred. Thank you for your feedback, and we hope to have another opportunity to welcome you back. Sincerely, Gene Nicotra, Vice President/General Manager

5 out of 5
Received and Upgrade @Check in Staff was Awesome The Room was great

Posted by , from Wyandanch, NY on 3 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by General Manager

Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that yours met our high standards in hospitality. We look forward to delivering another awesome experience, so come and see us again at Hotel Pennsylvania. Sincerely, Gene Nicotra, Vice President/General Manager

4 out of 5
Its always clean and comfortable. If i need some extra blankets we got it. We always have clean towels to use everday. We have free breakfast in the morning

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by General Manager

Thank you for taking the time to share your comments with us! We love to provide clean and comfortable accommodations right here in the heart of NYC, and it is a pleasure to know that you appreciated this. We wish you all the best, and we hope to see you again soon! Sincerely, Gene Nicotra, Vice President/General Manager

4 out of 5
What made this Hotel not one of the best experiences is that there was a long line to check in, at the beginning there was only one person working the front desk later they added 3 more, so the waiting was long. Other than that love the location. To bad the bar was closed and for the free breakfast you had to go outside to a cafe where the food was not good. Even the bagels were served cold.

Posted by , from Silver Spring, MD on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by General Manager

Dear Maria, Thank you for your visit. While it is fabulous to hear that you loved our location, we are sorry that your stay with us did not match your expectations. Please accept our apologies for any check-in delay. Being in such a prime location in NYC means that the demand for our hotel is high. To ensure we keep up with our guests' needs, we have purchased check-in kiosks to speed up that process for our guests. That process can be challenging, especially when we encounter a large tour group arriving by bus, which may slow down the check-in process. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations. Sincerely, Gene Nicotra, Vice President/General Manager

5 out of 5
Location is important, staff was friendly and helpful. Price was reasonable and competitive. We loved the nostalgic atmosphere and free breakfast next door.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Manager

Thank you for choosing Hotel Pennsylvania and for taking the time to share your kind words with us! We're always working to impress our guests, so it's fantastic to receive your five-star rating. It's our hope that you continue to return to us so that we can ensure your time in New York City is as memorable as it can be! Sincerely, Gene Nicotra, Vice President/General Manager

2 out of 5

Posted by on 19 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Sean

Dear Hotel Pennsylvania Guest, We are saddened to read of your disappointing stay. This is not what we seek for our guests. Our regrets.

2 out of 5
Door was broken, heat wouldn’t work and shower didn’t work. The place needs a remodel and we didn’t have room to do anything but walk around the beds. Nothing was like what was advertised on internet.

Posted by , from Clayton, NC on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by General Manager

Dear Angela, Thank you for your feedback. Please accept our sincerest apologies that your time here fell short of your expectations. We are working hard and investing in our hotel to improve our guest experience. As part of that, we are renovating rooms and incorporating the latest technology. We are also creating inviting public spaces on every floor for our guests to enjoy. Being in such a prime location in NYC means that the demand for our hotel is high. Our modernization program, which commenced during our centennial year has now progressed into its third phase of renovation. Great things are coming to New York’s Hotel Pennsylvania. We hope you'll return and give us another chance at exceeding your expectations. Sincerely, Gene Nicotra, Vice President/General Manager

1 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Sean

Dear Hotel Pennsylvania Guest, We are saddened to read of your disappointing stay. This is not what we seek for our guests. Our regrets.

About the Hotel Pennsylvania

Location 401 7th Ave, New York, NY 10001

Property Features

There's a coffee shop/café on site. Free breakfast is served daily. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. A 24-hour health club, tour/ticket assistance, and a vending machine are also featured at the business-friendly Hotel Pennsylvania. Parking is available for a fee. You'll have access to the indoor pool at a partner property. This New York hotel is smoke free.

  • 1705 guestrooms or units
  • 18 levels
  • To-go breakfast (free)
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge)

Transport

  • Airport: Liberty Intl. Airport (EWR) (26.9 km / 16.7 mi)
  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 34 St. - Penn Station (Fashion Av.) (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Pennsylvania offers 1705 air-conditioned accommodations with safes and hair dryers. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 55 per day
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pennsylvania
  • Hotel Pennsylvania New York
  • Pennsylvania Hotel
  • Pennsylvania New York
  • Hotel New Pennsylvania York
  • Hotel Pennsylvania New York City
  • Hotel Pennsylvania Nyc
  • Pennsylvania Hotel Nyc
  • Hotel Pennsylvania Hotel
  • Hotel Pennsylvania New York
  • Hotel Pennsylvania Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.