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Borough Arms Hotel

3.0 star property
3-star hotel near New Vic Theatre

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Photo gallery for Borough Arms Hotel

Street view
Deluxe Suite | Bathroom
Banquet hall
Breakfast, lunch, dinner served; British cuisine
Deluxe Suite

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • Royal Stoke University Hospital
    ‪4 min drive‬
  • Waterworld
    ‪4 min drive‬
  • Regent Theatre
    ‪6 min drive‬
  • Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

About the area

Newcastle-Under-Lyme

In Newcastle-Under-Lyme .You'll find New Vic Theatre and Royal Stoke University Hospital within 3 miles (5 km) of this hotel. Waterworld and The Potteries Museum and Art Gallery are also within 3 miles (5 km).

What's nearby

  • Royal Stoke University Hospital - 4 min drive - 3.4 km
  • Waterworld - 4 min drive - 3.0 km
  • Regent Theatre - 6 min drive - 4.3 km
  • Victoria Hall - 6 min drive - 4.3 km
  • Trentham Gardens - 9 min drive - 7.8 km

Getting around

  • Longport Station - 5 min drive
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • ‪The Hopwater Cellar - ‬18 min walk
  • ‪Victoria Hotel - ‬3 min drive
  • ‪KFC Newcastle under Lyme - Liverpool Road - ‬11 min walk
  • ‪The Shed - ‬3 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Borough Arms Hotel

3-star hotel near New Vic Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

  • 40 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1783
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • No smoking on site
  • Bar or lounge
  • Dining venue
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and complimentary toiletries. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 9.50 for adults and GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Diners Club, Barclaycard, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within the same city as the property will not be allowed to check in.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 249 reviews
Rating 8 - Good. 93 out of 249 reviews
Rating 6 - Okay. 54 out of 249 reviews
Rating 4 - Poor. 22 out of 249 reviews
Rating 2 - Terrible. 10 out of 249 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Dani

Stayed 1 night in May 2025

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for the money. Great service at the restaurant. Thank you for all your help.
Stayed 1 night in Apr 2025

2/10 Terrible

Road Maintenance

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our staff had to leave the property after one night as the room was filthy. There was mould on the walls, a large stain on the mattress, dirt and hair on the carpet and a very stale, mouldy smell in the room. The hotel refused to give us a refund. We definitely won't be staying here again and wouldn't recommend staying to anyone.
Stayed 4 nights in Apr 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building itself is old and as a result has a lot of charm, I needed somewhere to stay close to stoke hospital but didn’t want to break the bank, this hotel didn’t, the staff were all friendly bed was clean and comfy, I will say take toiletries though as the ‘complimentary’ ones consisted of 2 small soaps. Breakfast was lovely and worth the extra expense
Stayed 1 night in Mar 2025

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, amenities
Disappointed as thought it was a 3 star hotel. The receptionist was very friendly. We came back from the venue just before 10pm and the man on reception said the bar was closing in 10 mins , so we left. The room was very disappointing. Very tired, no glasses in bathroom , no shampoo or shower jel and no hairdryer. The bath was chipped and discoloured on the base. The slip proof bathroom floor was coming away from the walls and the walls were that thin, you could hear your neighbours as if they were in the same room. The pillows badly needed replacing as very flat and crumpled. The brown blanket throw was very old . I must say the bedding was clean and the bed was comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Carole

We stayed over attending a wedding . The room was comfortable snd clean . The staff twere pleasant thoughtful and nothing was too much trouble . The food was excellent , although it was a wedding breakfast. The only grouse was the tea bags . We are Pg tips and it was Tetleys , so bring your own if you like a good brew ..
Stayed 1 night in Mar 2025

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Gwenfair

Liked: Staff & service
Did not like staying in the annexe
Stayed 1 night in Feb 2025

8/10 Good

Alenda Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money
Stayed 1 night in Feb 2025

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Wai Chu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Ian

Travelled with partner
Staff were lovely, friendly and welcoming. Room was in the annex, clean and comfortable but a little chilly. Food was delicious and breakfast really great.
Stayed 1 night in Jan 2025

6/10 Okay

Graham

Business traveller
Disliked: Property conditions & facilities, room comfort

OK

Could do with an update, but served the purpose. Good position, ample car parking and good access. Staff were polite and helpful, decent value for the money!
Stayed 1 night in Jan 2025

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Paul

Liked: Property conditions & facilities
Nice, fairly clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay

My stay was brief, only 1 night, the hotel was very festive, with a Christmas Party in full swing.. A comfortable bed, and good, shower was all i needed. My second stay here...
Stayed 1 night in Dec 2024

8/10 Good

Rob

Stayed 1 night in Dec 2024

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Pete

Business traveller
Disliked: Property conditions & facilities, room comfort
The reception staff were very polite. It just seems to be stuck in the 1990s. The room was freezing. The heating didn’t work. The photographs did not represent the room at all. My room cost way over a hundred and less than one fifty pounds for two nights In Stoke. On a Tuesday. I realise that it’s not a huge amount of money. But, to be staying in what looked like a 1950s Communist Russia flat, compared to the two phones at the bottom - that are from the hotels website, is just not on. The bed was ridiculously unforgiving. I’m well aware of how much I paid and therefore it’s not going to be The Savoy, but don’t advertise it as a bright, sun dappled Disney paradise, when it’s not that at all.
Angle 3
Angle 4
Hotel website photos - see the difference?
Stayed 2 nights in Dec 2024

4/10 Poor

Ian

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No heating.we were given a noisy old fan heater. Cobwebs on lamp shades. 5 flights of stairs to get to room and no lifts. The whole place needs a refurb.
Stayed 1 night in Nov 2024

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed for 2 nights, the staff were friendly and helpful, food was good, bar was ok. It’s an older style hotel that is clean and tidy
Stayed 2 nights in Oct 2024

6/10 Okay

Simba

Liked: Staff & service
It was okay.
Stayed 3 nights in Sep 2024

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.
Stayed 3 nights in Sep 2024

4/10 Poor

Eberechukwu

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Stayed 1 night in Sep 2024