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Hotel Express Newcastle Gateshead

2.5 star property
Hotel near Quayside in Gateshead

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Photo gallery for Hotel Express Newcastle Gateshead

Individually decorated, individually furnished, laptop workspace
Lobby
Lobby
Shower, free toiletries, hair dryer, bathrobes
Lobby

Reviews

6.0 out of 10

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Cuthbert St, Gateshead, England, NE8 1AF
  • Place, Utilita Arena Newcastle
    ‪14 min walk‬
  • Place, The Glasshouse
    ‪18 min walk‬
  • Place, Quayside
    ‪4 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Double Room, Ensuite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Ensuite

Individually decorated, individually furnished, laptop workspace

Twin Room, Ensuite

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite

Family Room, Ensuite

  • 17 sq m
  • 3 bedrooms
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Ensuite ( Room)

Individually decorated, individually furnished, laptop workspace

Triple Room, Ensuite ( Room)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Triple Room, Shared Bathroom

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Double Room, Shared Bathroom

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Shared Bathroom (Triple 1 Double/1 Single)

Family Room, Shared Bathroom (Triple 1 Double/1 Single)

Family Room, Shared Bathroom (Triple 1 Double/1 Single)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Shared Bathroom

Individually decorated, individually furnished, laptop workspace

Twin Room, Shared Bathroom

  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, Ensuite (Sleeps 6)

Executive Suite, Ensuite (Sleeps 6)

Executive Suite, Ensuite (Sleeps 6)

  • City view
  • 46 sq m
  • Sleeps 6
  • 6 Twin Beds

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About the area

Gateshead

Heart of Gateshead.You'll find Saltwell Park and Life Science Centre within 2 miles (3 km) of this hotel. The Glasshouse and Newcastle-upon-Tyne St. Mary's Cathedral are also within 2 miles (3 km).

What's nearby

  • Utilita Arena Newcastle - 14 min walk - 1.2 km
  • The Glasshouse - 18 min walk - 1.6 km
  • Castle Keep - 3 min drive - 2.0 km
  • St. James' Park - 4 min drive - 2.7 km
  • Quayside - 4 min drive - 2.3 km

Getting around

  • St James Station - 3 min drive
  • Dunston Station - 4 min drive
  • Newcastle Intl. Airport (NCL) - 20 min drive

Restaurants

  • ‪The Tilley Stone - ‬14 min walk
  • ‪The Staiths Cafe - ‬15 min walk
  • ‪Good Brews - ‬14 min walk
  • ‪Chow Chow - ‬13 min walk
  • ‪Mantra Thai Dining Restaurant - ‬3 min drive

About this property

Hotel Express Newcastle Gateshead

Hotel near Quayside in Gateshead
Hotel Express Newcastle Gateshead offers its guests a vending machine, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Express Newcastle Gateshead also features concierge services, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gateshead hotel.

  • 19 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
Hotel Express Newcastle Gateshead offers 19 accommodations with complimentary bottled water and coffee/tea makers. These individually decorated and furnished accommodations include desk chairs. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

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Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured, covered self parking on site (GBP 3 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 7 per person

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for GBP 25.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 7 per person
  • Covered self parking fee: GBP 3 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Parties and events are allowed on site. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number 09475683

Property is also known as

Hotel Express Ltd. Gateshead
Express Ltd. Gateshead
Express Ltd.
Hotel Express Newcastle
Express Newcastle Gateshead
Hotel Hotel Express Newcastle Gateshead Gateshead
Gateshead Hotel Express Newcastle Gateshead Hotel
Hotel Hotel Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Gateshead
Express Newcastle
Hotel Express Ltd.
Express Newcastle Gateshead
Hotel Express Newcastle Gateshead Hotel
Hotel Express Newcastle Gateshead Gateshead
Hotel Express Newcastle Gateshead Hotel Gateshead

Hotel Express Newcastle Gateshead Reviews

Reviews

6.0
Rating 10 - Excellent. 68 out of 367 reviews
Rating 8 - Good. 88 out of 367 reviews
Rating 6 - Okay. 56 out of 367 reviews
Rating 4 - Poor. 55 out of 367 reviews
Rating 2 - Terrible. 100 out of 367 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

ANTHONY

Travelled with group
Disliked: Cleanliness, staff & service, amenities
I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error
Stayed 2 nights in Nov 2025

8/10 Good

Charles

Stayed 1 night in Nov 2025

2/10 Terrible

Wendy

Disliked: Cleanliness, amenities
Stayed for 2 nights (unable to change hotel due to the city been busy). Hotel dirty from front door to rooms carpets poor interior. The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat. No where to hang clothes, cupboard space which was also dirty. No water provided, cups in room for tea also dirty. It’s a shame as it’s a great location. Would NOT recommend this hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Jamie-Kane

Stayed 2 nights in Nov 2025

6/10 Okay

Philip

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.
Stayed 2 nights in Nov 2025

2/10 Terrible

Shloime

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room
Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator
Stayed 2 nights in Oct 2025

2/10 Terrible

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ceiling by the window held up by black tape, 1 towel in the room for drying hands showering and for the floor after a shower. Towel rail falling off, shower curtain rail falling off.
Stayed 1 night in Oct 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly and helpful and there are no complaints there! The surrounding area wasn’t the best and there was nowhere close to go for food etc. The hotel is being redecorated which is great, however the room we stayed was either still in the process or had just been finished as there were broken and stained ceiling tiles, the shower and bathroom floor were not clean and paint spills were very noticeable. The layout made it seem like everything was just shoved in and the radiator covered by a desk. We kept seeing what appeared to be blue flashing lights similar to emergency vehicles throughout the night which alongside the local area didn’t help us in feeling safe. We did discover that the blue lights were security lights. The access to the disabled parking space was blocked by a skip and work vans were taking up space making parking difficult The cost was low budget but you can still have high standards
Stayed 1 night in Oct 2025

4/10 Poor

Lesley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.
Stayed 1 night in Oct 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Very small room, no hanging space Terrible breakfast
Stayed 1 night in Sep 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's was comfortable no problems.
Stayed 1 night in Sep 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Disliked: Cleanliness
Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell. When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !! I had two of my daughter with me & both myself & Ruby have asthma ! We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!! I wont be using this site or obviously the hotel again.
Stayed 2 nights in Sep 2025

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

People using drugs in the car park Room very unclean and nothing like photos that are all false Room smelt of cigarette smoke . Refused to stay there
Stayed 3 nights in Sep 2025

6/10 Okay

Anthony

Disliked: Cleanliness, property conditions & facilities

Fixer up

The place is a little run down. Needs work to bring it up to a good standard
Stayed 3 nights in Sep 2025

4/10 Poor

Arif

Travelled with family
Liked: Staff & service

Bed bugs made us not stay

Came over to stay the night for GNR in the family room, as we were 5 people. * Bathroom stank, we even bought our own air freshener. * the bathroom didn't have a lock * At least one of the blankets was not clean with marks * nit pick: the bathroom did need some modernisation * to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others. It was suggested that the manager would call, but nothing Nevertheless the staff were very good, and cooperative
Stayed 1 night in Sep 2025

6/10 Okay

Abdullahi Usman

Travelled with family
Stayed 1 night in Jul 2025

2/10 Terrible

Dilini

Disliked: Cleanliness, staff & service, property conditions & facilities
No room lights during my
Stayed 1 night in Aug 2025

6/10 Okay

Kim

Liked: Property conditions & facilities
The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking
Stayed 2 nights in Aug 2025

4/10 Poor

Donald, Rocky River

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.
Stayed 1 night in Aug 2025

6/10 Okay

Joanne Alice

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad sleep

To avoid abuse on a late night bus I stayed here and didn’t sleep a wink all night . Homeless people were given temporary accommodation and the room I was given was dated and had a funny smell . This hotel is like a can of cheap beans it does what it says on the tin .
Stayed 1 night in Jul 2025