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"Hotel was nice but very dated. The camode was very small for the average male. The Air conditioning had mold in the vents, and the room was very small ... " More

By a verified traveller on Sun 05 Mar 2017

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Hotel Description

Family-friendly 3.5-star hotel near Great Canadian Midway

In entertainment district

With a stay at this Niagara Falls hotel, you'll be steps from Casino Niagara and Oakes Garden Theatre. Rainbow Tower and Great Canadian Midway are also within half a mile (1 km).

Casino, indoor pool

This smoke-free hotel features a casino, a full-service spa, and a water park. There's fun for all ages with mini golf and an arcade/game room. Enjoy a meal in one of the 2 restaurants and freebies like WiFi in public areas and a casino shuttle.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 234 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, free newspapers, and hair dryers.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$80* Per night/room 17 Dec. - 18 Dec.

Standard Room, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, View (Partial Falls View)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, View (Falls View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Niagara Falls Fallsview ratings based on 66 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Niagara Falls Fallsview

Everyone (7) Family (7)
1 out of 5
When come they give a standard room when I book for queen size room. I was very upset for this mistake I have to prove my copy of reservation.

Posted by on 14 Jul. 2019

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1 out of 5

bad hotel

Pros: nothing
Cons: a staff that were there to help.
the tiny tiny room was like a sauna which no one would/could do anything about. staff were not helpful. no robes. our meal, at the restaurant run by Massimo, was bland and not inspired.

Posted by , from toronto on 18 Jan. 2016

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5 out of 5

Posted by on 17 Nov. 2019

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2 out of 5

Posted by on 17 Nov. 2019

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4 out of 5
Very close to the attractions at Chifton hill and to lake Niagara.

Posted by on 6 Sep. 2019

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5 out of 5
The hotel and staff were wonderful. However, the maps, signs, and parking garage were a mess. Most of the maps and signs were hard to follow. We never could find the restaurants shown on the maps at the hotel and the signs were either hard to follow or wrong. The parking garage was much worse. After parking our car when we arrived we could not find where we parked when we were leaving. We finally found our car parked in a different level than where we thought we parked. It was extremely confusing.

Posted by , from Milford, NJ on 23 Aug. 2019

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5 out of 5
The beds were very comfortable. We had a perfect view of the falls from our room.

Posted by on 12 Aug. 2019

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2 out of 5
It was nice to go from our hotel ti shops and restaurants under obe roof. The room was not very clean it was dusty and both charge ports didnt work.

Posted by on 20 Jun. 2019

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2 out of 5
Property was FALSELY advertised. Paid for a "Fallsview" room, which was NOT. Booked a 4 day stay and the 1st day was "shuffled" to 3 different rooms :( Location is GREAT, hotel/staff not too much.

Posted by , from Levittown, PA on 28 May 2019

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1 out of 5

Bad experience. Don't stay here.

Pros: Location was great but hotel needs renovation.
Cons: Bigtime renovation.
Hotel is old, rooms smell bad, carpet is dirty. Air-conditioning unit is dangerous to kids, it has small openings where kids can stick their hands inside it with open wires. Breakfast food was disgusting.

Posted by on 21 Aug. 2017

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About the Crowne Plaza Niagara Falls Fallsview

Location 5685 Falls Avenue, Niagara Falls, ON L2E6W7

Property Features

Crowne Plaza Niagara Falls Fallsview offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A casino, a spa tub, and a fitness center are also featured at the family-friendly Crowne Plaza Niagara Falls Fallsview. For a fee, parking is available. This 3.5-star Niagara Falls hotel is smoke free.

  • 234 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Casino
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator (on request)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge)


  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (43.6 km / 27.1 mi)
  • Train station: Niagara Falls Station (2.9 km / 1.8 mi)
  • Property shuttles: Free casino shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Niagara Falls Fallsview offers 234 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and refrigerators can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

The Rainbow Room - This restaurant serves breakfast and lunch.

Prime Steakhouse - This steakhouse serves dinner only. Open daily.

Starbucks - Onsite coffee shop. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies


  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted


Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 150 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 24.95 for adults and CAD 12.50 for children (approximately)
  • Self parking fee: CAD 35 per night (in/out privileges)
  • Rollaway bed fee: CAD 20.0 per night
  • Facilities fee: CAD 34.95 per person, per day and includes use of:

  • - Water park

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls Fallsview
  • Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
  • Niagara Falls Crowne Plaza
  • Crowne Plaza Niagara Falls Fallsview Hotel
  • Crowne Plaza Niagara Falls Fallsview Hotel
  • Crowne Plaza Niagara Falls Fallsview Niagara Falls
  • Crowne Plaza Niagara Falls Fallsview Hotel Niagara Falls

You should know

  • Pool access available from 9 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.