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Yutorelo Toyako

3.5 star property
3.5-star ryokan near Toyako Hot Spring

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Photo gallery for Yutorelo Toyako

Exterior
Garden
Children's play area - indoor
Interior entrance
Twin Japanese Style Room, 2 Bedrooms, Non Smoking

Popular amenities

  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
78 Toyako Onsen, Toyako-Cho, Abuta-gun, Toyako, Hokkaido, 049-5721
  • Toyako Onsen
    ‪1 min walk‬
  • Toyako Hot Spring
    ‪10 min walk‬
  • Usuzanfunka Memorial Park
    ‪18 min walk‬

Room options

View all photos for Twin Japanese Style Room, 2 Bedrooms, Non Smoking

Twin Japanese Style Room, 2 Bedrooms, Non Smoking

Twin Japanese Style Room, 2 Bedrooms, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 18 sq m
  • Partial lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Traditional Room, Non Smoking

Japanese Traditional Room, Non Smoking

Japanese Traditional Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Partial lake view
  • Sleeps 5
  • 5 Twin Futons

About the area

Toyako

In historical district.Stay at this Toyako ryokan and you'll be within half a mile (1 km) of Toyako Hot Spring and 2 miles (3 km) of Usuzanfunka Memorial Park. Showashinzan Ropeway and Showa-shinzan are also within 6 miles (10 km).

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Toyako Hot Spring - 10 min walk - 0.9 km
  • Lake Toya - 17 min walk - 1.4 km
  • Usuzanfunka Memorial Park - 18 min walk - 1.5 km
  • Rusutsu Resort - 39 min drive - 33.6 km

Getting around

  • Toya Station - 11 min drive
  • New Chitose Intl. Airport (CTS) - 89 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬11 min walk
  • ‪Mogmog - ‬4 min walk
  • ‪風の音 - ‬5 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬4 min walk
  • ‪デメキン食堂 - ‬5 min walk

About this property

Yutorelo Toyako

3.5-star ryokan near Toyako Hot Spring
There's a snack bar/deli on site. Public spaces have free WiFi. Yutorelo Toyako offers its guests hot springs and complimentary bicycles. A train station pick-up service and a train station drop-off service are free. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Yutorelo Toyako. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Toyako ryokan is smoke free.

  • 58 guestrooms or units
  • 5 levels
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Microwave in a common area
Yutorelo Toyako offers 58 accommodations with safes. Beds feature down comforters. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and bidets.

This Toyako ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 6:00 AM to 10:00 PM. There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese, Korean

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Property amenities

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • In-room refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Hot springs
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Down comforter

Bathroom

  • Bidet
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 2200 for children
  • Housekeeping fee: JPY 4400 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the public bathing facility. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

YUTORELO TOYAKO Inn
YUTORELO TOYAKO Ryokan
YUTORELO TOYAKO Toyako
YUTORELO TOYAKO Ryokan Toyako

Yutorelo Toyako Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 52 out of 136 reviews
Rating 8 - Good. 44 out of 136 reviews
Rating 6 - Okay. 16 out of 136 reviews
Rating 4 - Poor. 14 out of 136 reviews
Rating 2 - Terrible. 10 out of 136 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a little odd using a machine, but there was an employee who helped us. The nearby lake was beautiful, although we didn't have the clearest view from our room. The free sake was fun in the lobby. Breakfast was also tasty. The Japanese-style mattress (futon) could have used a bit more padding.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Incredible staff and service. The breakfast was great. Free desserts and sake at night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really pleasant hotel close to lake Toya. The traditional Japanese room was excellent to experience and the onsen with its both indoor and outdoor baths were phenomenal. There were other amenities such as free bike rentals to take advantage of. The breakfast buffet offered here was superb and there were a few options for restaurants in the area to walk to in the evenings.
Stayed 1 night in Sep 2024

4/10 Poor

Mengru

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities
A little dated but as far as traditional it had excellent food and baths.
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Sung

Travelled with family
Liked: Staff & service, amenities
The property is old and does not looks as nice as the picture on the reservation site shows. Definitely it needs renovation.\ The dinner kaiseki was below expectation for the money. It seems to allow pets. A guest couple brought a dog and let bark all morning when I retied to relax and enjoy the morning bath.
Stayed 1 night in Jun 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful welcome

The welcome service (from 3 pm every day) was amazing. The Kaiseki dinner package was also fantastic - highly recommended. Staff kindly assisted in reserving me a place on a bus connection when leaving. Hot springs a little tired, and sauna in a separate section.
Stayed 2 nights in Jun 2024

8/10 Good

Shumin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice traditional japan style
Stayed 1 night in May 2024

6/10 Okay

Yuet-Yi Lucia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

So noisy, and not comfortable at all, the building may be old, so dark
Stayed 1 night in May 2024

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent meals and staff

Very helpful staff and fantastic dinner and breakfast, with a great selection of amenities. The building itself could use a little smartening up in places, but for a hotel that allows pets this may be expected
Stayed 1 night in Feb 2024

8/10 Good

Shihui Audrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Breakfast is good and hotel is within walking distance to Lake Toya. Twin room is big and comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
It is well organized traditional Japanese style hotel such as delicious breakfasts, natural Onsen(hot bath facility), many sakes, snacks and even hot bath robes. The staffs are extremely kind and well mannered. I stayed 2 nights. The hotel is not updated but maintains traditional Japanese style. When anyone wants to experience traditional Japanese culture in Hokkaido, this is the best hotel I recommend. I would like to go back.
Stayed 2 nights in Oct 2023

8/10 Good

Ayako, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staffs are so friendly and kind. Unfortunately, the hotel needs renovation. 1, From check in counter, at second floor, to elevator floor has stairs and they do not have lamp ,so it was so hard to carry up our all luggage by our selves. 2, AC did not work well, so I asked a fan to put in our room. 3, Stairs to all floor is dirty and smells not good. They have very nice hot spring, free welcome drink, free Yukata rental, easy to see fire worlks from own room and so on. so I hope they improve thir facilities a little by little. 15minutes by taxi from Toyako JR station. You need to call the taxi if you want to ride. Pubrick bus only runs a few every hours.
Stayed 1 night in Aug 2023

8/10 Good

QUEK

Stayed 2 nights in Jun 2023

10/10 Excellent

Walter, Pittsfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a beautifully designed hotel. Great ambiance. The staff are extremely courteous and efficient. Great find.
Stayed 1 night in Sep 2022

10/10 Excellent

Maxine, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Japanese style room. Good location, short walk to restaurants and good view of the daily fireworks.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Look forward for renovation
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: It was a Ryokan!!! Dislike: Not sure if because of the season, but most nearby restaurants were not open. 7-11 became our best friend. 😅
Stayed 1 night in Sep 2019

4/10 Poor

Joe, Hong Kong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi sucks though asked the staff to fix; very disappointing
Stayed 1 night in Aug 2019

6/10 Okay

Sarah, Sydney

Travelled with group
Liked: Cleanliness, staff & service
Triple room had two twin beds and a single futon on floor. Bathroom was Japanese shower with seat and mirror. Should specify on reservation.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

This is an older hotel no question. Our room was clean and roomy for Japan (two adults and a 6 foot teen for well). Ladies Onsen was lovely. The lounge downstairs looks on a beautiful garden and was a great place to relax. Central location, staff helped us find laundromat across street. Only complaint- musty smell in room, slight smoke odor in elevators
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Dinner and breakfast were included and delicious. Short walk to fireworks at the lake. One staff member seemed inept to me. He told me the only luggage transfer form they had was the pay on arrival, rather than the prepay that I did everywhere else. The hotel that received my bag didn't like paying the bill before I got there, but thankfully they did. All the other staff were helpful and bright.
Stayed 1 night in Jun 2019

4/10 Poor

Man

Disliked: Cleanliness, property conditions & facilities, room comfort
The place is a bit old
Stayed 2 nights in Jun 2019