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SureStay Hotel by Best Western Castro Valley

2.5 star property
Enjoy the free WiFi at this Castro Valley hotel

Choose dates to view prices

SureStay Hotel by Best Western Castro Valley

Photo gallery for SureStay Hotel by Best Western Castro Valley

Property entrance
Desk, laptop workspace, blackout drapes, iron/ironing board
Bathroom sink
Property grounds
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of SureStay Hotel by Best Western Castro Valley

Reviews
7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Parking included
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Popular LocationCalifornia State University East Bay9 min drive
  • Popular LocationRingCentral Coliseum13 min drive
  • Popular LocationOakland Zoo13 min drive
  • AirportOakland, CA (OAK-Oakland Intl.)16 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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3.8 out of 5, Good, (1003)
The price is CA $169
per night
CA $187 total
includes taxes & fees
10 May - 11 May
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About the area

Castro Valley

Near the airport.Within 3 miles (5 km) of this Castro Valley hotel, you'll find Hayward Japanese Gardens and Lone Tree Cemetery. Golden Tee Golfland and Alex Giualini Plaza Park are also within 3 miles (5 km).

What's nearby

  • California State University East Bay - 9 min drive
  • Stoneridge Shopping Center - 10 min drive
  • RingCentral Coliseum - 13 min drive
  • Oracle Arena - 13 min drive
  • Oakland Zoo - 13 min drive

Getting around

  • Castro Valley Station - 2 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 17 min drive

Restaurants

  • McDonald's - 18 min walk
  • Starbucks - 17 min walk
  • Chipotle Mexican Grill - 3 min drive
  • i-Tea - 2 min drive
  • Panda Express - 4 min walk

About this property

SureStay Hotel by Best Western Castro Valley

Enjoy the free WiFi at this Castro Valley hotel
Free breakfast is available. Public spaces have free WiFi and wired Internet. Free self parking is available.
  • 48 guestrooms or units
  • Breakfast available (free)
  • Front desk (24 hours)
SureStay Hotel by Best Western Castro Valley offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 32-inch LED televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Languages

English

Property amenities

Family friendly

  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Contactless check-in and contactless check-out are available.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 190 out of 631 reviews" "
Rating 8 - Good. 255 out of 631 reviews" "
Rating 6 - Okay. 96 out of 631 reviews" "
Rating 4 - Poor. 52 out of 631 reviews" "
Rating 2 - Terrible. 38 out of 631 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was nice and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Marc

Liked: Staff & service, property conditions & facilities
Priced right for the area. Clean and quiet
Stayed 3 nights in Dec 2023

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Rithy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Issue with Cleanliness
The front desk receptionist provided exceptional service, being pleasant, quick, and extremely helpful. However, it was regrettable that the room I stayed in was unsatisfactory. The bedding emitted odor, reminiscent of someone who had used tiger balm or eucalyptus oil, and it appeared that the bedding hadn’t been changed. Additionally, the carpet was worn-out and sticky. Although I considered requesting a different room, exhaustion got the better of me and I ended up using my own bedsheet to sleep on. I strongly encourage the hotel to enhance the training of their housekeeping staff to ensure a higher standard of cleanliness.
Stayed 1 night in Nov 2023

10/10 Excellent

Harett and Carlito

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in Oct 2023

4/10 Poor

Jim

Liked: Staff & service
Disliked: Cleanliness, room comfort
The room had a really bad smell. The room also has a weird layout. The price was decent, but I guess you get what you pay for. Breakfast is a boxed apple pie and boxes of cereal.
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Blanca

Stayed 1 night in Sep 2023

8/10 Good

richard

Carpet needs a good washing.
Stayed 2 nights in Oct 2023