Things started off rough right away. We arrived at the property 15 minutes early. At check-in, we were told we would only receive one parking pass, even though we had two vehicles. Twelve minutes before 3pm we got to our room. I unlocked the door to find the cleaning lady still in there. She was rude and short with us. She said our room wasn't ready yet and made it seem it was our fault for coming 12 minutes early. We left and went back in at 3:05pm. She still wasn't done. This time, she said they previous renters left late and the room was a mess. She was still extremely rude. We didn't get to check in until 3:42. That is 42 minutes after our check in. We had children with us who needed to rest and use the bathroom after a long car ride. The room was somewhat clean but a lot of things were broken. The following things were broken: the security latch, two light bulbs were missing in the front fan, the Keurig stopped working after our first cup of coffee, the AC would not turn on, the piece under the microwave was taped on, our screens had holes, and the curtain rod in the living room is bent and un functional. The following things were dirty: the couches, most utensils, the bed sheets, pubic hair in the bathtub, there was trash left on our front porch, a used dirty sponge, and the carpet was sticky. The online listing stated there would be ample kitchen supplies but we didn't have the bare minimum such as: tin foil, cling wrap, zip lock bags, and trash bags. In addition, we were only provided three rolls of toilet paper and three towels. We had a three night stay with six people. We didn't have enough blankets or pillows. The bedroom curtains are sheer and the beds were very uncomfortable. The towel concern was reported and we received an automated response but no one reached out to me. We will never stay here again. It is clear that this property does not care about the comfort of its renters.