4/10 Poor
Julia A
Jul 10, 2025
Upon arrival the receptionist was rude. I asked her a question and she said obviously I wasn’t listening when she was talking. Had to move rooms due to the toilet. Saw a roach in the second room. Told them the AC wasn’t working and was told it’s because I probably left the slide door open (like I would do something so stupid). The other staff however were super nice. Tension and the housekeeping supervisor would be the only reason I would give them another chance. My room was upgraded to an ocean view after the incident with the toilet. They came and sprayed the room and found that roach. Also after the second time complaining about the AC it was fixed. They had a rum punch party with a live band and happy hour every day.
Julia A
Stayed 5 nights in Jul 2025