First room we got, the door wouldn't shut all the way to be able to lock. Moved to another room, bathroom sink, the faucet was loose and completely swiveled, one of the lights were out in the bathroom, the tissue box was completely empy and just sitting there. The remote to the TV would not work, even when the batteries were changed. No blow dryer in the room, and curtains were torn. Thin sheet and thin blanket on the bed, had to ask for another blanket. Pillows were small, had to ask for another and got it without a pillowcase. It was just not a good experience at all.