6/10 Okay
Mckenzie
Travelled with family and small children
May 11, 2025
Liked: Cleanliness, property conditions & facilities
To work on
- staff inconsistencies
Told microwaves were available in common spaces prior to check in
Some staff let our 8 year old do water slides on a certain play structure, others wouldn't
Some staff let us take pool towels to our rooms, others didnt
These little things matter so guests know what to expect
Our first night we waited 45 minutes for maintenance to unclog our toilet. Had to go to front desk and use their restrooms while we waited another 15-20 minutes.
No interior map
Activities are not super exciting. Water balloon 'mania' consisted of a bucket the size of a pickle jar with about 6 reusable water balloons and 2 staff tossing them back and forth. After playing 15 minutes they collected the balloons even when my kids were not done playing.
-Not enough tubes for lazy river, huge experience killer, people lined up to wait for tubes from those coming off, and others jumped the line. Not well thought out and several angry dad's could turn into trouble.
Large debit hold after room charging more than 200$ ( in a cashless venue!) Which was not disclosed or explained upon check in. Very surprising. Again, expectations need to be set.
Great things to note
Great room location close to the park, arcade, and food.
Loved the shampoo and conditioner and body wash provided
Comfy beds!
Friendly staff, extra appreciated the help on check in to take stuff to our room.
Clean establishment, appreciated how it smelled nice and was clean everywhere we vi
Mckenzie
Stayed 3 nights in May 2025