The info we were given to get the keys did not work. We called and emailed and used the app to get this info and finally got someone one the phone who gave me several different combinations to try. He didn't know which one would work. The staircase to get up is in severe disrepair, full of splinters and hasn't been painted in years. Very unsafe and steep. A dog began barking and didn't stop and it was right next door to this room. Once inside it only took us 5 minutes to decide that it was impossible to stay there. It was dirty, the AC did not cool you down unless you stood in front of it. The bathroom is tiny. The 2nd bed in the living room is a 2" thick futon and there were no blankets/pillows available to use to even use this, but it was so hot inside the apartment that it would have been impossible to sleep in there, even if there were blankets. There was a broken broomstick used to "lock' the sliding glass windows. There were no screens on the windows. We only stayed about 10 minutes, which was long enough to find another place to stay, as it was impossible to stay there in the heat, with the dog and all of the other issues. The WiFi also barely worked, and we had to rely on data to find a nearby hotel to escape to. I spoke to VRBO that day to get a refund, and they said they would do it, and I even received a confirmation number for this. But they did not issue the refund. I had the charge removed from my credit card, but VRBO fought it and put it back on. I will not use VRBO again (they are impossible to get a hold of) and certainly will avoid this place at all costs. Stay away.