Entire home

Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub

Vacation home near Palisades Tahoe in Olympic Valley

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Photo gallery for Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub

A log cabin with a deck, multiple windows, and a dining area.
A rustic interior with a stone fireplace, leather sofas, a wooden staircase, and a large chandelier.
Interior
A spacious interior with wooden beams, a large chandelier, and a fireplace.
A log cabin interior with a stone fireplace, leather sofas, and a wooden staircase.

Reviews

9.2 out of 10
Wonderful

Entire home

5 bedrooms4 bathroomsSleeps 10436 sq m

Popular amenities

  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Olympic Valley, CA
  • Place, Truckee River
    ‪2 min walk‬
  • Place, Spa at Everline
    ‪6 min drive‬
  • Place, Palisades Tahoe
    ‪10 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪63 min drive‬

Room options

About the area

Olympic Valley

On river.Within a 5-minute walk of this Olympic Valley vacation home, you'll find Tahoe National Forest and Truckee River. Olympic Valley Park and Spa at Everline are also within 3 miles (5 km).

What's nearby

  • Truckee River - 2 min walk - 0.2 km
  • Spa at Everline - 6 min drive - 5.8 km
  • The Links at Everline Golf Course - 6 min drive - 5.8 km
  • Palisades Tahoe - 10 min drive - 8.6 km
  • Northstar California Resort - 28 min drive - 33.1 km

Getting around

  • Truckee Station - 10 min drive
  • Truckee, CA (TKF-Truckee Tahoe) - 15 min drive

Restaurants

  • ‪Gold Coast Complex - ‬24 min drive
  • ‪Starbucks at Gold Coast Lodge - ‬24 min drive
  • ‪Coffeebar - ‬6 min drive
  • ‪Rocker - ‬6 min drive
  • ‪Olympic House - ‬8 min drive

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub

Experience the best of North Lake Tahoe from Bullshead Lodge, a spectacular luxury Truckee vacation rental ideally located just three miles from Palisades Tahoe and only minutes from the beaches, dining, and recreation of Lake Tahoe. Set along nearly one-third of a mile of private Truckee River frontage, this remarkable 4,500-square-foot mountain retreat offers the perfect combination of privacy, natural beauty, and year-round adventure for families and groups.

Surrounded by towering pines, beautifully landscaped grounds, and peaceful forest views, Bullshead Lodge is designed for unforgettable gatherings. The spacious home comfortably accommodates up to ten guests with five beautifully appointed bedrooms, expansive living spaces, and multiple areas to relax after a day of skiing, hiking, mountain biking, or exploring the many attractions of Truckee and North Lake Tahoe.

The heart of the home is an impressive great room where soaring ceilings, dramatic floor-to-ceiling windows, and a striking wood-burning fireplace create a warm and inviting mountain atmosphere. An expansive chef's kitchen with premium appliances, generous counter space, and bar seating flows seamlessly into the dining area, making it easy to prepare meals, entertain, and spend quality time together.

Thoughtfully designed throughout, the home blends timeless mountain craftsmanship with modern comfort. Handcrafted log furnishings, warm wood finishes, and multiple gathering spaces provide room for everyone to unwind. Enjoy movie nights in the upstairs loft, challenge friends to a game of foosball in the lower-level family room, or simply relax by the fire after an unforgettable day on the slopes.

Step outside and experience one of the property's most extraordinary features—its private Truckee River setting. Spend your mornings listening to the flowing river with a cup of coffee, enjoy afternoons lounging on the expansive deck, soak beneath the stars in the private hot tub, or gather around the outdoor seating areas surrounded by towering pines. Whether you're planning a winter ski vacation at Palisades Tahoe, a summer escape filled with hiking, rafting, paddleboarding, and golf, or simply seeking a peaceful Lake Tahoe vacation rental, Bullshead Lodge offers an exceptional mountain experience in one of the most desirable locations in Truckee.

PROPERTY FEATURES:
• 4700 Sq Ft
• Private Driveway
• 1/3 Mile of Private River Frontage
• Spacious Back Viewing Deck
• Private Hot Tub
• 2 Gas Fireplaces
• Natural Wood Fireplace in Great Room
• Gas BBQ (seasonal)
• Foosball Table
• Air Hockey Table
• One maximum well-behaved dog considered

ABOUT THE AREA
Olympic Valley is home to Palisades Tahoe (formerly Squaw/Alpine), one of the largest ski areas in North Lake Tahoe and the host of the 1960 Winter Olympics. With 6,000 skiable acres, 43 chairlifts, and the only funitel in the U.S., Palisades Tahoe is a dream destination for skiers and snowboarders alike. Perfectly located between Truckee and North Lake Tahoe, you're just minutes away from everything the region has to offer.

The Village at Palisades Tahoe provides an array of dining, après options, retail shops, and even a yoga studio for some post-ski relaxation. Enjoy a seamless connection to Alpine Meadows via the 16-minute gondola ride, which links 6,000 acres of world-class terrain, connecting The Village, Alpine Lodge, and the iconic KT-22.

Olympic Valley is just as spectacular in summer. Located at the base of Palisades Tahoe, you can play a round at the Links Golf Course or bike along the scenic Truckee River Trail. The Village offers guided hikes and the chance to conquer the Tahoe Via Ferrata. Take the Tram to High Camp for roller skating, disc golf, or geocaching, and stop by Granite Bistro for lunch and stunning Sierra Mountain views at 8,400 feet.

For hiking enthusiasts, the Shirley Canyon Trail is a must-do, with waterfalls, granite boulders, wildflowers, and the picturesque Shirley Lake. After a 2,000-foot elevation gain, a complimentary Tram ride brings you back to the Village. And when you're ready for a day at the lake, sandy beaches are just 15 minutes from your door, offering the perfect summer retreat.

POLICIES & DISCLOSURES:
1. Maximum occupancy is 10.
2. Parking for 5 vehicles. Street parking is prohibited year-round.
3. The room above the garage is locked & not available for rental at this time.
4. The path down to the river is rustic. Although the Truckee River is several hundred feet from the rear of the home, parents should exercise caution.
5. The use of ANY outdoor firepit or outdoor fireplace is strictly prohibited at all our rental properties. We appreciate your understanding and cooperation in helping to keep our community safe from wildfires.

Placer County STR Permit Number STR23-6437

Similar properties

Property amenities

Ski

  • Cross-country skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub

Internet

  • Available in the house: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Ice maker
  • Kitchen island
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • 5 bedrooms
  • Bedsheets provided

Bathroom

  • 4 bathrooms
  • Bathtub
  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area
  • Wood stove

Entertainment

  • Games
  • Stereo
  • TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Outdoor furniture

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Desk
  • Desk chair

Comfort

  • Heating

Pets

  • Pet friendly

Suitability/Accessibility

  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Phone

Location highlights

  • In the mountains
  • Near a hospital
  • Near the marina
  • On a river
  • On the waterfront

Things to do

  • Foosball table
  • Basketball nearby
  • Birdwatching nearby
  • Casino nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Parasailing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sailing nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Swimming nearby
  • Water skiing nearby
  • Water tubing nearby
  • Wildlife walks nearby
  • Windsurfing nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • Garden
  • Housekeeping (on request)
  • Unit size: 4,691 square feet

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 10:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Pets

  • Pets are welcome
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock in each accommodation.

Property is also known as

Bullshead 5 BR Estate Truckee River w/ Hot Tub House
Bullshead 5 BR Estate Truckee River House
Bullshead 5 BR Estate Truckee River w/ Hot Tub
Bullshead 5 BR Estate Truckee River
Bullshead 5 BR Estate Truckee
Bullshead 5 BR Estate on Truckee River w/ Hot Tub
326335

Frequently asked questions

How close is Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub to the airport?

This vacation home is 11.7 mi (15-min drive) away from the Truckee, CA (TKF-Truckee Tahoe) airport, the closest popular airport to the property.

Does Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub have an airport shuttle?

Airport shuttle services are not available at this vacation home.

How close is Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub to the beach?

This vacation home is 13.2 mi (17-min drive) from West End Beach and 15.3 mi (24-min drive) from Moon Dunes Beach. Don't forget your sunscreen!

Does Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub offer free breakfast?

This vacation home does not offer free breakfast.

Is there a casino at Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub?

No, there is no casino at this vacation home, but Crystal Bay Casino (29-min drive) and Jim Kelley's Tahoe Nugget Casino (29-min drive) are nearby.

What time is check-in at Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub?

Check-in begins at 4:00 PM.

Is there free parking at Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub?

Free parking is not available at this vacation home.

Does Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub have a pool?

This vacation home does not have a pool.

Does Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub have a spa?

There are no spa services available at this vacation home.

How close is Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub to downtown Olympic Valley?

This vacation home is 2.2 mi away from Olympic Valley.

Bullshead By Tahoe Getaways - Pet-Friendly 4700SQ FT Luxury Riverfront Estate w Hot Tub Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 55 reviews
Rating 8 - Good. 13 out of 55 reviews
Rating 6 - Okay. 3 out of 55 reviews
Rating 4 - Poor. 1 out of 55 reviews
Rating 2 - Terrible. 1 out of 55 reviews

8.8/10

Cleanliness

Reviews

Archival

8/10 Good

Tracey B.

Bullshead Lodge Review

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We really loved the house. The layout was perfect for the 4 families, especially the common space. Everything was clean and well appointed. Our only issues were the super slow internet, our inability to order movies on demand (need the owners name for directv), the lack of hot water for a house of this size, and the day the workers arrived to cut stone and repair the flagstone stairs--they were there all day. I would rent the house again in a heartbeat, even given the few challenges above.
Stayed 4 nights in Feb 2015
Archival

8/10 Good

Henrik K.

Fabulous house in Tahoe

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall a very impressive house with loads of space. Easily sleeps the people it says on the website. Kids had a fabulous time with going on sleigh rides in the back. Facilities and service of the house also worked well. Good hot water, nice hot tub, functional kitchen, clean beds. Great. The only thing I would have wished for was a better wifi connection as this was patchy at best. Maybe it's due to the landline going in and the area. But apart from that a great place to stay.
Verified review

8/10 Good

Ken B.

Liked: Check-in, communication, location, listing accuracy

Great Place and location

We very much enjoyed our stay. The location is perfect! We loved the river, lawn area this the excellent part of the place! Overall the place is was very good. The issues where it was not that clean. Our guests found stuff that had not been cleaned, and we paid extra for early stay ($75). The oven was very difficult and it was mentioned in the views as an issue, but this made it much harder. The tv was another issue. The sound was not hooked up so it was more difficult to hear with the windows opened in the evening. For the price these things need to be fixed and upgraded. Still loved the place, but we own properties and we just believe it should be top notch when high priced.
Stayed 7 nights in Jul 2023
From a partner site

2/10 Terrible

Kristine K.

Working with Tahoe Getaways was the worst experience we've ever had

This review is long overdue. But we had the worst experience of our life under tahoe getaways. The service was shamefully poor and the house we rented had many extreme issues such as running out of propane (which Tahoe properties did not have checked before we arrived) in a freezing cold storm when we were trapped in the property for days. Tahoe properties was rude to us, and unconcerned with our difficulties. Since that experience, we've made sure to tell everyone we know what bad service TP delivers and how they really don't care.
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, check-in
Disliked: Listing accuracy
The house is dated....very dated needs to be totally refurnished. Kitchen stove must be 20-25 years old and very difficult to get gas started...starting a campfire is easier. Pots and pans must be as old as the house, worn, typhlon very scratched and no serving platters what so ever. Lack of basic kitchen utensils as well.Also be advised, despite being close to Palisades Ski area there is NO shuttle service that services the house. Management company tried to accomodate us after falsely representing that door to door shuttle service was available, but they did so only after providing evidence of their false representations. You will have to reserve parking (if available) at mountain and drive. Only two small TV's and both difficult to operate with no instructions provided.
Stayed 6 nights in Feb 2026
From a partner site

6/10 Okay

Ryan O.

Nice house, but street noise

The house was nice and the check in and check out process easy. I would not rent it again because of the street noise heard through open windows and on the deck. It really detracted from the serenity. I would not have booked this house if I knew it was right on the highway.
From a partner site

10/10 Excellent

Lisa S.

5 Star

Beautiful Accommodations. Enjoyed by all!
From a partner site

8/10 Good

Jason Y.

Beautiful Home… But…

The home setting is absolutely stunning. Living room views of rock face mountains, trees and the Truckee river. Truckee river access is less than a couple hundred feet from house. Large lawn area for kids to play on. Great privacy! The home layout is also great. Tahoe Getaways also did a great job with communication and home details. Here comes the But… The bed and pillows are horrible unless you like hard hard spring beds and flat pillows. . The oven also didn't work. The home needs a couple days of minor repair items as well. The pros out weigh the cons so I would stay again.
From a partner site

10/10 Excellent

Katherine C.

Beautiful Family Spot

Comfortable home in spectacular setting. Easy layout for families, with everything you need in the kitchen. We have visited Bullshead many times and will be back. We noticed the Internet service is much improved compared to our last visit at the end of 2019 -- Zoom work calls were no problem.
From a partner site

10/10 Excellent

CC O.

5 Star

Amazing experience all around!
Stayed 4 nights in Jul 2021
From a partner site

10/10 Excellent

Bullshead Lodge

Really fantastic property with great views and great kitchen. Cannot recommend Tahoe Getaways enough. They do a great job for us every year and know the properties/area well. You cant get this kind of service using the national rental companies.
Verified review

10/10 Excellent

Daniel H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Incredible Property

This house exceeded all expectations. It was even better than the listing. Our group had an amazing time and would absolutely stay here again. The only difficulty we had was with the oven and even after a technician came out, it never ended up working. Other than that, the place was amazing and I still would recommend to anybody.
Stayed 3 nights in May 2021
Verified review

10/10 Excellent

Audrey M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

The Perfect Family Getaway

Upon arrival we immediately went straight through the back doors to the deck and were awestruck by nature. We thoroughly enjoyed coffee on the deck in the mornings followed by a dip in the Truckee River daily. The chipmunks, hummingbirds, squirrels, snakes, eagles, ducks, and bats kept us entertained. The property was close enough to many hikes and activities but far enough away from the major townships. The property manager was very helpful when we ran into a little setback with the hot tub and grill. We were sad to leave and would highly recommend this property to others!
Stayed 8 nights in Aug 2020
From a partner site

8/10 Good

Darlene N.

Bullshead Lodge

The house was absolutely beautiful. The grounds were as well. The oven/stove was a bit of an issue due to the fact we couldn't get it lit. Come to find out, a circuit had blown and that's why the igniters wouldn't work. The bathroom lightening made it challenging to apply makeup. The stone flooring in two of the showers were rough on the feet....too tumbled. With that said, it was a great house and we had a wonderful time.
From a partner site

10/10 Excellent

J G.

Gorgeous Riverfront Home

Our group of friends had a fantastic time staying at the Bullshead Lodge. The kitchen was spacious with an inviting open dining area. The bedrooms and bathrooms were all spectacular. Best of all were the sitting areas and views looking out to the river. We spent several days sitting out in the river and watching rafters float by.
From a partner site

10/10 Excellent

Paul K.

Fantastic home on the river

Better than advertised. Incredible home with lots of character. The highlight is the outdoor oasis on the river.
Stayed 5 nights in Jul 2020
From a partner site

10/10 Excellent

Angel G.

Beautiful lodge-like home

We loved this house! We stayed here with another family - a total of 9 people: 4 adults and 5 teenagers. The house is well-stocked, clean and laid out perfectly for a very nice stay. It's right in between Truckee and Tahoe City which made for a perfect location to visit both areas convenient. The views are gorgeous and the decor is tasteful. We all Highly recommend!
Stayed 5 nights in Jul 2020
From a partner site

10/10 Excellent

Katherine C.

Another amazing trip!

Our family had a fantastic stay at Bullshead. We had visited the home many years ago and were happy that it is still top quality. You can't beat the layout and privacy of the spot. Everything is very well equipped and organized for winter fun — sleds, amazing hot tub, unending firewood. We will be back next year!
Verified review

10/10 Excellent

Cathy P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Outstanding Vacation

Bullshead Lodge is beautifully located, exceptionally spacious and comfortable. The views are awesome, we enjoyed morning coffee on the deck daily. The lawn area is perfect for games and relaxing and the Truckee River is close for fishing or simply enjoying the view. The property management is attentive and helpful and we definitely look forward to returning.
Stayed 8 nights in Aug 2019
From a partner site

10/10 Excellent

Joshua K.

Wonderful experience!

Everything about our experience at Bullshead was absolutely outstanding. The house is ideal for multiple families, the backyard is spectacular and perfect for kids. The service and communication was outstanding...we've already booked the house again for the following year. Thank you Tahoe Getaways...you exceeded our expectations!
Verified review

10/10 Excellent

Bill D.

We thoroughly enjoyed our time at Bullshead Lodge.

The house and it’s surroundings fully met our expectations based on the description and pictures we’d seen. We stayed over Christmas & New Years with our family. Sledding at Pole Creek trailhead was an unexpected bonus, in addition to skiing at Squaw, building snowmen by the Truckee River in the backyard, etc. The home’s furnishings and layout were just right, and we especially enjoyed sitting by the fire in the den. The rental agent was very responsive to all our needs. Our only suggestion would be to improve the oven, which was a little bit problematic, though we were able to make it work okay with some effort. Thanks for a great vacation!!
Stayed 11 nights in Dec 2018
From a partner site

10/10 Excellent

Elizabeth N.

Beautiful Truckee-Tahoe

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We rented this house based on my fathers needs as he uses a walker. Was told the front/side entrance had two small steps which was fine. Once we entered the house we discovered there were 2 full size steps to get into the main part if the house. There were no hand rails making it extremely difficult for my father to manuever these steps without the assistance of three adults. Otherwise the house was great. FYI the down stairs does tend to be quite a bit cooler from the rest of the house.
Archival

6/10 Okay

olympic Valley house on Trukcee river

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Even though it was promised that there is Internet service and WIFI service it was impossible to get service, you have to go to Tahoe city to get any service.
Archival

10/10 Excellent

Bill T.

Annual Family Vacation

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Mountain experience along the river, just what we were looking for. Bullshead met our needs and provided us a home base for our annual family vacation. The floor plan is what we needed for our extended week away.
Archival

10/10 Excellent

Wonderful stay at Bullshead Lodge

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a birthday weekend with lots of friends, hiking, cooking, and laughing. The house was magical- gracious and well appointed- with generous open spaces for gathering and hanging out. Perfectly fitted for its natural surroundings, this property is elegant and mountain comfortable all at once. It was clean, well organized, and true to the descriptions on the website. The managers were responsive and helped us with our requests quickly.