As a guest of this vacation home, you'll find an outdoor pool, laundry facilities, and express check-out. The front desk is open around the clock. Self parking is free.
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
9 août 2024
This property was nothing like the photos. Perhaps the photos they originally took were from the first time the property had ever been listed. The property itself was run down and not kept up. While we were there the power went off for about 2 hours. We had to resetting the breakers. Itâs not a house that I would rebook.
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches.
We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room.
The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room.
We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation.
We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.
The home was not well kept, the carpet was dirty, the walls were dirty, and the condition of the furniture was not appealing. The reservation was changed at the last minute by the managing company for a home that was not as good as the one reserved but the price remained the same.
It was my mistake of not reading reviews before I booked but just like other reviews say the Place and pool were dirty. I was charged for âstained towelsâ even before they washed them, when obviously they were just dirty, make sure you report everything you see as soon as you get there otherwise they will charge you when you check out
There wasnât many towels, some of the beds didnât have blankets. Tiny ants all in the kitchen. Blinds broken, curtains where barely on. Dirty walls and now dish towe. The house was barely cleaned. The pool heater didnât work until the end of the second day. I will be visiting again just not booking it through here. They didnât answer my calls for real when I called about the heated pool. I had to clean the leaves and all myself. It was trash already in the bin before we were able to put our trash in there.
The property was in excellent condition but we were forced to sleep with high A/C temperatures because the owner refused to lower the temperature anywhere below 72 degrees. At 72 degrees the A/C almost never would turn on and there was a lot of humidity outside. We were a large group and everyone was uncomfortable with the temperature settings in the house. The property was excellent but this issue completely ruined our stay as we could not sleep properly.
Ok. I walked into my property is filthy and sanitary. The financials from Park soiled carpet was dirty the pool has not seen chlorine in quite a while because it had mold at the bottom around