"Short distance to many popular sites. Do NOT recommend the breakfast company attached. But everything else was very pleasurable and recommended. " More

By a verified traveller on Wed 25 May 2016

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Hotel Description

3-star hotel near Parliament Hill

Downtown Ottawa stay

Within a 10-minute walk of this Downtown Ottawa hotel, you'll find National Arts Centre and Parliament Hill. Byward Market Square and Shaw Centre are also within half a mile (1 km).

Business services

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and dry cleaning are also offered.

Free WiFi, cable TV

Featuring conveniences like sitting areas and coffee/tea makers, the 155 guestrooms also offer free WiFi and cable TV. Other amenities include free local calls, hair dryers, and ironing boards.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$109 per night

Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Capital Hill Hotel and Suites ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Capital Hill Hotel and Suites

Everyone (4)
2 out of 5

Old, uncomfortable, broken hotel - needs reno ASAP

Pros: Location
Cons: Bed, doors, noise, bathroom faucets, bathroom drains, bathroom cleaning, bathroom shelving, staff customer service training.
Location: Very close to transit, shopping, Parliament Hill, business district, etc.
Really bad condition - tub faucet wouldn't shut OFF, sink faucet hard to turn ON, sink drain clogged, bathroom shelf missing, bathroom door and main room door had to be shoved to open or close every time. Cleanliness poor - hair on bathroom door and bathroom floor was there all three days of our stay. Comfort poor - very old sagging bed and lots of noise from hallway. Staff poor - upon check-in for our anniversary, were told there were no other rooms available at all but in a gruff way, and then at check-out we were not even asked how our stay was. Location is very convenient - if they renovate the rooms, would consider returning. But not until then.

Posted by , from Toronto on 19 May 2015

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3 out of 5

Great Location and Value

Great location. It was in the central  of the Ottawa which was close all attraction And amenities . The staffs were friendly and helpful. The Interior of the hotel was a bit worn down from the lobby to the rooms. Needless to say the rooms were very clean and fresh. Only problem was that our room was  located next to the elevator, we could here the noise of the elevator going up and down. 

Posted by , from Richmond Hill, ON, Canada on 12 Dec. 2013

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2 out of 5

Will not go back to this hotel!

Pros: close to parliment
Cons: No free Internet, Noisy, Poor breakfast
Over all I feel that its a good thing I paid a lower rate, had I paid their regular nightly rate I would have been extremely disappointed! The amenities include a gym the size of a bachelor appartment, thats it! Upon checking in I found the receptionist a little rude and welcomed us with a somewhat "snooty" attitude. The hotel also advertises parking, on a slow night the parking for 20 cars is fine. However during a city event 15.00$ a night could put you on the sidewalk especially if you drive a full size vehicle! Once we got to our room and settled in, the bathroom sink would not drain. We were givin another room, after insisting that we wanted another. The hotel also offers wireless internet for 10.00$ a day and a restaurant that was never open!

Posted by , from Windsor, ON, Canada on 4 Feb. 2013

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3 out of 5

If you're looking for a cheap place to sleep, this fits the bill

Stayed at this hotel for 3 nights, they accompanied our early check-in without incident, and were one of the cheapest accomodations available at the time. PROS: Excellent location in proximity to the Parliament buildings, and a shuttle bus to Scotiabank Place is available right across the street, as well as an LCBO and a Tim Hortons one block away. CONS: Rooms are very DATED and very SMALL. Elevators are terribly slow, towels are tiny and the heater takes up half the room. While the location is great for sightseeing, there is NOTHING open around you on weekends or in the evening. Even the Hotel restaurant was closed. Bottom line is if you are looking for a cheap place to stay for a night or two and don't plan to spend much time in your room, then this would fit the bill. Anything more than that I would look elsewhere.

Posted by on 10 Feb. 2012

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4 out of 5

Good location, genteel older hotel, good value

Pros: Free Internet
The hallways are faintly shabby, and the plumbing fixtures a bit worn, but all is well maintained, and a youthful crew of staff keep on the hop thinking of helpful things to do.

Posted by , from Toronto on 4 Nov. 2011

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4 out of 5

Good for what we needed-- busy street...

Pros: Close restaurants
We were just in for one night so it was good. Close to the main attractions. Parking not as convenient as I would like.

Posted by , from Elgin, Ont. on 5 Oct. 2011

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4 out of 5

Extremely convenient to reach sites

Short distance to many popular sites. Do NOT recommend the breakfast company attached. But everything else was very pleasurable and recommended.

Posted by on 25 May 2016

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Comment from Hotel Management

1 Jun. 2016 by Sales & Marketing Director

Thank you for taking the time to review the hotel. We are happy to hear that you enjoyed your stay with us, and appreciate your feedback so that we can look at the areas we can improve upon. We hope to see again for your next trip to Ottawa.

1 out of 5

Do not stay here!

I have traveled a lot and been to many hotels and this has easily been the worst. I would classify it as a motel rather than hotel... The place was filthy, there wasn't a safe or mini fridge and it smelt extremely moldy. There was also a $100 deposit that was required (even though I'd already pre-paid my entire stay) which was not mentioned until I was checking in, and they would ONLY take credit for the deposit. I will definitely NOT be using this hotel ever again and would NOT recommend it to anyone.

Posted by , from Londonderry, NH on 8 May 2016

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Comment from Hotel Management

11 May 2016 by Sales & Marketing Director

We are very sorry to hear that you did not enjoy your stay. All of our guest rooms are thoroughly cleaned and checked prior to the next arrival; however if a guest is ever dissatisfied with the room they have been given, we do ask that they let our Front Desk staff know immediately so that any issue can be rectified right away, as we want to ensure that all of our guests have a comfortable and enjoyable stay. We do have guest rooms that can be booked that will have a kitchenette (includes a mini-fridge), which we suggest is requested at the time the reservation is made. For the $100 deposit you've mentioned, we do follow the standard hotel practice that a deposit be given for any potential incidentals that may be incurred during a stay; and accept only valid credit cards as a form of deposit (not cash or pre-paid cards). This ensures that any extra costs, such as parking, long distance charges, pet fees, room charges etc are covered, and provides guests with an efficient checkout. Any unused amount is released immediately by the hotel, and is allocated back to the card; the turnaround time in which the released funds are then available is based solely on the specific credit card provider. We do thank you for providing your feedback to us, which has been shared with all of the department managers within the hotel, and are sorry to hear that you have chosen not to stay with us again.

4 out of 5

Basic hotel, perfect location

Pros: Location
Cons: New flooring, paint, decor and mattresses.
Location: Perfect location for downtown activities, and other activities are accessible by bus stop across the street (or next block for east bound activities)
Perfect location for downtown and bus stop, but new carpet, fresh paint, mattress and decor suggested. Could be a 5 star with minimal investment.

Posted by , from Conception Bay South, NL on 23 Nov. 2015

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Comment from Hotel Management

20 May 2016 by Sales & Marketing Director

Thank you for choosing to stay with us, and for taking the time to write a review of the hotel. Your feedback is appreciated, and has been shared with the management team, as we are always interested in knowing the areas we can improve upon. Thank you again, and we hope for the opportunity to host you again!

3 out of 5

Would expect more from a downtown hotel

The room was small and not very comfortable. They offer internet access, but it was aweful. Don't plan to get any work done from this hotel if you require internet access. Bed was hard as a rock.

Posted by , from Orlando, FL on 8 Oct. 2012

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About the Capital Hill Hotel and Suites

Location 88 Albert St, Ottawa, ON K1P5E9

Property Features

There's a restaurant on site, as well as a coffee shop/café. WiFi is free in public spaces. There's an onsite 24-hour business center. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly Capital Hill Hotel and Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Ottawa hotel is smoke free.

  • 155 guestrooms or units
  • 12 levels
  • Dining venue
  • Coffee shop
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Ottawa, ON (YOW-Macdonald-Cartier Intl.) (14.1 km / 8.8 mi)
  • Train station: Ottawa Station (5.2 km / 3.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Capital Hill Hotel and Suites offers 155 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Capital Hill Hotel and Suites has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 20 per pet, per stay

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 8 and CAD 20 per person (approximately)
  • Self parking fee: CAD 18 per day (in/out privileges)
  • Valet parking fee: CAD 18 per day (in/out privileges)
  • Pet fee: CAD 20 per pet, per stay
  • Rollaway bed fee: CAD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names