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Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
4-star hotel near Confederation Park

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Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Lobby lounge
Hallway
Front of property
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Rideau Centre
    ‪7 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(48 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms

  • 79 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

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About the area

Ottawa

Heart of Ottawa.At this Downtown Ottawa hotel, you'll be within a 5-minute walk of Confederation Park and National Arts Centre. Capital Information Kiosk and Sparks Street Mall are also within half a mile (1 km).

What's nearby

  • National Arts Centre - 3 min walk - 0.3 km
  • Rideau Canal - 3 min walk - 0.3 km
  • Ottawa City Hall - 3 min walk - 0.3 km
  • Rideau Centre - 7 min walk - 0.6 km
  • Parliament Hill - 8 min walk - 0.7 km

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Meet Noodle 又見壹面 - ‬2 min walk
  • ‪The Scone Witch - ‬2 min walk
  • ‪Grill Forty One - G41 - ‬3 min walk
  • ‪Browns Socialhouse Centretown - ‬3 min walk
  • ‪Gabriel's Pizza - ‬3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

4-star hotel near Confederation Park
There's a restaurant on site. WiFi is free in public spaces. There are 6 meeting rooms available. A fitness center, a library, and multilingual staff are also featured at Metcalfe Hotel Ottawa by Gray Collection. Parking is available for a fee. A complete renovation of Metcalfe Hotel Ottawa by Gray Collection was completed in July 2022.

This 4-star Ottawa hotel is smoke free.

  • 108 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Beauty salon
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue
Metcalfe Hotel Ottawa by Gray Collection offers 108 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Apr 10 - Apr 11
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Property amenities

Family friendly

  • Children's games
  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

How close is Metcalfe Hotel Ottawa by Gray Collection to the airport?

Metcalfe Hotel Ottawa by Gray Collection is 9 mi (15-min drive) away from the Ottawa International Airport (YOW) airport, the closest popular airport to the property.

How much does it cost to stay at Metcalfe Hotel Ottawa by Gray Collection?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Metcalfe Hotel Ottawa by Gray Collection on Apr 10, 2026 start from CA $244, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Metcalfe Hotel Ottawa by Gray Collection have an airport shuttle?

Airport shuttle services are not available at Metcalfe Hotel Ottawa by Gray Collection.

Does Metcalfe Hotel Ottawa by Gray Collection offer free breakfast?

Free breakfast isn’t offered at Metcalfe Hotel Ottawa by Gray Collection, but full breakfast is offered for a fee of between CAD 15 and 25.00 for adults, CAD 10.00 and 20.00 for children. It's available on weekdays from 7:30 AM to 10:30 AM and weekends from 7:30 AM to 1:00 PM.

Is there a casino at Metcalfe Hotel Ottawa by Gray Collection?

No, there is no casino at this hotel, but Casino du Lac Leamy (8-min drive) and Rideau Carleton Raceway (19-min drive) are nearby.

What time is check-in at Metcalfe Hotel Ottawa by Gray Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Metcalfe Hotel Ottawa by Gray Collection?

Free parking is not available at this hotel. Valet parking is available for CAD 47 per night.

Does Metcalfe Hotel Ottawa by Gray Collection have a pool?

Metcalfe Hotel Ottawa by Gray Collection does not have a pool.

Does Metcalfe Hotel Ottawa by Gray Collection have a restaurant?

Yes, there is a restaurant on site.

Does Metcalfe Hotel Ottawa by Gray Collection have a spa?

There are no spa services available at this hotel.

How close is Metcalfe Hotel Ottawa by Gray Collection to downtown Ottawa?

Metcalfe Hotel Ottawa by Gray Collection is 0.2 mi away from Ottawa.

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1170 out of 1522 reviews
Rating 8 - Good. 249 out of 1522 reviews
Rating 6 - Okay. 54 out of 1522 reviews
Rating 4 - Poor. 31 out of 1522 reviews
Rating 2 - Terrible. 18 out of 1522 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities
We’ve stayed here several times and can’t say enough about how great this hotel is. The staff, the rooms, the restaurant are all top notch. Highly recommend if you’re looking for something with a boutique feel. Vibes are great :)
Stayed 3 nights in Dec 2025

10/10 Excellent

Lukas

Stayed 1 night in Jan 2026

10/10 Excellent

Anne

Stayed 2 nights in Jan 2026

10/10 Excellent

keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2025

8/10 Good

soumeya

Travelled with family
Liked: Cleanliness, staff & service
The hotel is very well located. The design is cool. The staff was very nice. The check in and check out were easy and fast. The room was very nice and clean. However, the constant, muffled noise of the ventilation was annoying during the night, and made sleeping hard.
Stayed 1 night in Jan 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Hannibal

Stayed 3 nights in Dec 2025

10/10 Excellent

Vo Thong Nhat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

Nickolaos

Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Everything was excellent!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lauren

Stayed 1 night in Dec 2025

10/10 Excellent

Mitch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, seamless check in, great staff, late check in requested and confirmed for 1pm but then morning of check out, we were told we were late checking out by noon...
Stayed 1 night in Dec 2025

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Great room, near the elevator was very loud (constant beeping, proximity to the lobby)
Stayed 3 nights in Dec 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
whole place was great, staff could not have been better!
Stayed 3 nights in Dec 2025

10/10 Excellent

Yoshith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless, comfy and cozy space. Thanks for making it super comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Won
Stayed 3 nights in Nov 2025

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2025

8/10 Good

Michelle

Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 1 night in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 2 nights in Dec 2025

10/10 Excellent

handan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Design, location, good stuff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Great room. Efficient staff, nice breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Lora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staff
Stayed 1 night in Dec 2025