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 Ottawa • 1 Room
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The Carleton Suite Hotel

3-star property
161 Laurier Avenue West, Ottawa, ON 1-855-887-0424
4.2 out of 5
Very good!
See all 5 travelocity Reviews

"Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting. " More

By a verified traveller on Mon 22 Jul 2019

Points Of Interest

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Hotel Description

3-star hotel near University of Ottawa

Downtown Ottawa stay

A stay at this Downtown Ottawa hotel places you within half a mile (1 km) of University of Ottawa and 2 miles (3 km) of Byward Market Square. Parliament Hill and Carleton University are also within 3 miles (5 km).

24-hour fitness

A 24-hour gym is featured at this hotel, along with self parking. WiFi in public areas is free. Luggage storage is also provided.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $169* Per night/room 24 Oct. - 25 Oct.

Superior Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sonder Rideau ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonder Rideau

Everyone (3) Family (1)
5 out of 5

Posted by on 8 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Douglas Crosbie - Guest Services Manager

Thank you!

2 out of 5
Unclear about extra service charge (parking....) Heavy construction On the area and inside renovation without notice on the website

Posted by on 16 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by D. Crosbie - Guest Services Manager

Thank you very much for your insight. We have let all our 3rd party suppliers know that there are renovations on site, and have a message that goes automatically after booking if their site is capable of sending it. I am sorry to hear that you were unaware. We are doing our best to ensure everyone is well aware of our situation during our renovations.

4 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Douglas Crosbie - Guest Services Manager

Thank you!

5 out of 5
I liked the convenience of having everything close to us. I loved that we had a full kitchen and private bedroom. The only thing I found was the room was a little dated with the browns, oranges, and reds. Very 70's.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Douglas Crosbie - Guest Services Manager

Thank you!

5 out of 5
Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Douglas Crosbie - Guest Services Manager

Thank you very much for your feedback. This is great insight, and we appreciate your time in sharing it. We are looking at adding more seating during our upcoming renovations this fall, and lighting will also be addressed at that time. We hope to see you again soon!

About the The Carleton Suite Hotel

Location 161 Laurier Avenue West, Ottawa, ON K1P 5J2

Property Features

Sonder Rideau offers its guests a 24-hour fitness center, an arcade/game room, and an elevator. WiFi is free in public spaces. Parking is available for a fee. This 3-star Ottawa hotel is smoke free.

  • 205 guestrooms or units
  • 14 levels
  • Storage area for luggage
  • Game room or arcade
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.6 km / 2.8 mi)
  • Metro station: Parliament Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sonder Rideau offers 205 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature premium bedding. 43-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathtubs or showers.

  • LCD television
  • Cable channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Hair dryer
  • Toiletries (free)
  • Desk
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in instructions and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.

Please note that the lobby is located on the 1st floor.

This property's front desk is open during the following times:

  • Monday - Sunday: 9:00 AM - 11:00 PM
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival. Guests are recommended to download the property's Sonder mobile app before check-in.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Caters to gay and lesbian guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Long-term renters welcome
  • Security system
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Property mobile app recommended for guests
  • Property mobile app name Sonder

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self parking fee: CAD 25 per day (in/out privileges)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Ottawa Downtown
  • Marriott Residence Inn Ottawa Downtown
  • Residence Inn Marriott Hotel Ottawa Downtown
  • Residence Inn Marriott Ottawa Downtown
  • Residence Inn Ottawa Downtown
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  • Ottawa Residence Inn
  • Carleton Suite Hotel
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  • Residence Inn by Marriott Ottawa Downtown
  • Sonder Rideau Hotel
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You should know

  • This hotel caters to LGBTQ+ guests.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.