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Porta Hotel del Lago

3.5 star property
Family-friendly 3.5-star hotel with outdoor pool

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Porta Hotel del Lago

Photo gallery for Porta Hotel del Lago

Property grounds
Standard Double Room, 2 Double Beds | Terrace/patio
Standard Double Room, 2 Double Beds | View from room
Restaurant
Basic Suite, Garden View | Bathroom

Overview of Porta Hotel del Lago

Reviews
8.4

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included

Check out the area

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Popular LocationCasa Cakchiquel Arts Center7 min walk
  • Popular LocationChurch of Saint Francis14 min walk
  • Popular LocationPanajachel Municipal Market15 min walk

Room options

View all photos for Basic Suite, Garden View

Basic Suite, Garden View

Basic Suite, Garden View

  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

Deluxe Double Room, 2 Double Beds, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 25 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Pool
Hotel Atitlán
Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (506)
The price is CA $346
per night
CA $436 total
includes taxes & fees
16 May - 17 May
Hotel Atitlán

About the area

Panajachel

On lake.Within a 5-minute walk of the hotel, you'll find Multiple Use Area Lake Atitlan Basin and La Galeria. Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center are also within half a mile (1 km).

What's nearby

  • La Galeria - 4 min walk
  • Azul Maya Archaeological Museum - 6 min walk
  • Casa Cakchiquel Arts Center - 7 min walk
  • Church of Saint Francis - 14 min walk
  • Panajachel Municipal Market - 15 min walk

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 115 min drive

Restaurants

  • Restaurante El Atitlan - 5 min walk
  • Delhi 6 - 7 min walk
  • Sunset Bar - 4 min walk
  • Restaurante el chaparral - 10 min walk
  • The Little Spoon - 5 min walk

About this property

Porta Hotel del Lago

Family-friendly 3.5-star hotel with outdoor pool
Porta Hotel del Lago offers its guests a children's pool, an outdoor pool, a spa tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4725 square feet (439 square meters) and includes a conference center. A fitness center, spa services, and a terrace are also featured at the family-friendly Porta Hotel del Lago. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Panajachel hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4725 sq ft of conference space
  • 439 sq m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Porta Hotel del Lago offers 100 accommodations with complimentary toiletries and blackout drapes/curtains. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare
  • In-room child care (surcharge)
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: GTQ 60.00-100.00 for adults and GTQ 40-100 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Bike parking
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV
  • Cable channels
  • Premium channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Outdoor space

  • Balcony

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from May 20 2024 to October 15 2024 (completion date subject to change). The following areas are affected:
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities
  • Outdoor pool

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GTQ 200.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 240.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GTQ 60.00–100.00 for adults, and GTQ 40–100 for children
  • Airport shuttle fee: GTQ 1600.00 per person (one-way)
  • Pet fee: GTQ 200.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GTQ 240.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 812 reviews" "
Rating 8 - Good. 262 out of 812 reviews" "
Rating 6 - Okay. 102 out of 812 reviews" "
Rating 4 - Poor. 34 out of 812 reviews" "
Rating 2 - Terrible. 25 out of 812 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although they charged $25 a night for our dog, they accepted her and had a bed and dishes and treats for her. We loved that!
Stayed 2 nights in Jan 2024

6/10 Okay

Leslie

Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pradeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect one night stay with a great location right next to ferry port.

10/10 Excellent

Marjhorie

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atención was excellent the food was great
Stayed 1 night in Jan 2024

8/10 Good

Luis, Washington

Travelled with partner
Liked: Cleanliness, staff & service
Well located basic hotel in Panajachel.
Stayed 3 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the Porta in Antigua
We LOVR the Porta Hotel in Antigua so we decided to stay at the Porta in Pana on this visit. It was a pleasant hotel in a good location with a pleasant staff. The room was spacious but dated. They could definitely use an update. Likewise the restaurant was adequate but not a stand out. Breakfast was better than dinner. The pool area gets a thumbs up.
Stayed 3 nights in Jan 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, must see.
This hotel is amazing. I have been to 60 countries and stayed in many hotels, and this hotel was top tier. I will come back and I will stay in this hotel. The service, security, location, comfort, cleanliness, pool, price, just amazing. A suite is a must too. The views of the Lake are amazing.
Stayed 2 nights in Jan 2024

8/10 Good

MITRA, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our Head Concierge ABBY. All the staff was good. Only problem was our challenge communicating with everyone except Abby, because very few people know ANY English.
Stayed 5 nights in Dec 2023