2/10 Terrible
Youxue
Travelled with family
Jun 16, 2025
I reserved a room with three twin beds, but was given a tiny room with only two beds.
We (three people) arrived early (I think between 8 an and 9 am). We initially planned to just deposit our luggage, but the front desk man told us we could get into a room right then if we paid 30 euros extra. We agreed. When we got to the room, we found it is tiny with only two twin beds. We thought that because we arrived early maybe only this room was available. At regular check in time about 2 pm, I went to the front desk and showed that we reserved a room with 3 twin beds. The same front desk man told me that I should have come down immediately when we found the room had only 2 twin beds, and that they didn’t have room with 3 twin beds anymore. The man was not very polite and not very patient and showed no interest in solving the problem or offering some refund when we did not get a room we reserved for.
Overall, the hotel experience is one of the worst. Tiny room. Not enough sleeping space. No air-conditioning. Shower water fluctuating from warm to cold to hot.
Youxue
Stayed 1 night in Jun 2025