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Kapok Bacalar – Plant Based Hotel

Property class: 3
3-star hotel near Lake Bacalar

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Photo gallery for Kapok Bacalar – Plant Based Hotel

A wooden deck leading to a glass-enclosed room with a thatched roof, surrounded by dense forest.
A rustic bathroom with a thatched roof, a wooden bench, a stone basin, and a mirror.
A natural setting with a wooden structure, possibly a bridge or walkway, surrounded by dense foliage and rocks.
A bedroom with a large bed, a wooden floor, and a view of trees through large windows.
A treehouse with a wooden deck and a small seating area, surrounded by dense forest.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Housekeeping

Explore the area

View in a map
44 Oso Hormiguero, Carretera Chetumal-Cancun 4-5km, Bacalar, Pedro A. Santos, QROO, 77923
  • Place, Lake Bacalar
    ‪5 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪44 min drive‬
  • Place, Fort of San Felipe
    ‪44 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪77 min drive‬

Room options

About the area

Pedro A. Santos

In Pedro A. Santos .A stay at this Pedro A. Santos hotel places you within a 5-minute walk of Lake Bacalar.

What's nearby

  • Lake Bacalar - 5 min walk - 0.4 km
  • Laguna Bacalar Ecological Park - 44 min drive - 51.4 km
  • Fort of San Felipe - 44 min drive - 52.1 km
  • Cenote Azul - 48 min drive - 56.1 km
  • Cenote Cocalitos - 48 min drive - 55.8 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 72 min drive

Restaurants

  • ‪Laguna Azul - ‬16 min walk
  • ‪Jugo De Piña - ‬11 min drive
  • ‪Elvira Natura Lagune Lounge - ‬22 min drive

About this property

Kapok Bacalar – Plant Based Hotel

3-star hotel near Lake Bacalar
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. Spa services, multilingual staff, and a garden are also featured at Kapok Bacalar – Plant Based Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Pedro A. Santos hotel.

  • 8 guestrooms or units
  • Continental breakfast (free)
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Smoking in designated areas
  • Dining venue
Kapok Bacalar – Plant Based Hotel offers 8 accommodations with complimentary bottled water and ceiling fans. Each accommodation is individually furnished and decorated. Rooms have partially open bathrooms. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

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The price is CA $125
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includes taxes & fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Hiking/biking trails

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • No elevator
  • Stair-free path to entrance

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Kapok Bacalar – Plant Based Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kapok Bacalar
Kapok Bacalar – Plant Based
Kapok Bacalar – Plant Based Hotel Hotel
Kapok Bacalar – Plant Based Hotel Pedro A. Santos
Kapok Bacalar – Plant Based Hotel Hotel Pedro A. Santos

Frequently asked questions

How close is Kapok Bacalar – Plant Based Hotel to the airport?

Kapok Bacalar – Plant Based Hotel is 46.6 mi (72-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Kapok Bacalar – Plant Based Hotel have an airport shuttle?

Airport shuttle services are not available at Kapok Bacalar – Plant Based Hotel.

Does Kapok Bacalar – Plant Based Hotel offer free breakfast?

Kapok Bacalar – Plant Based Hotel offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Kapok Bacalar – Plant Based Hotel?

No, there is no casino at this hotel.

What time is check-in at Kapok Bacalar – Plant Based Hotel?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Kapok Bacalar – Plant Based Hotel?

This hotel offers free self parking.

Does Kapok Bacalar – Plant Based Hotel have a pool?

Kapok Bacalar – Plant Based Hotel does not have a pool.

Does Kapok Bacalar – Plant Based Hotel have a restaurant?

Kapok Bacalar – Plant Based Hotel is home to Kapok Restaurant, which features vegan cuisine.

Does Kapok Bacalar – Plant Based Hotel have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Kapok Bacalar – Plant Based Hotel to downtown Pedro A. Santos?

Kapok Bacalar – Plant Based Hotel is 1.4 mi away from Pedro A. Santos.

Kapok Bacalar – Plant Based Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 1 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 3 out of 12 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been built with great care & attention. The cabin structures are solid, beautifully enclosed and finished and still somehow they fit in with the environment. The staff were excellent and wow, the chef's vegan meals were superb. The location is quite deep off the main highway which is definitely a positive, as the location is silent apart from the sounds of nature and soft music in the dining area.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was much more remote than anticipated, but in a lovely way. Off the beaten path and far from the crowds and tourists is this gorgeous wonderland built into the jungle. If you want quiet, unique, and delicious plant based meals this place has it. Our only regrets are not firing up the tezmascal and spending more nights here.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- This place has beautiful rooms and shared spaces on an entirely unique property. It is far away from the crowds in the middle of the jungle on Laguna Bacalar. There was excellent vegan food served up to 3 times per day. The staff were friendly and quick to help set up tours or other wellness activities. They made a special meal for my son who was not feeling well. There are multiple ocean kayaks available to take out on the lagoon. It was an absolutely unforgettable stay. Cons/things to note- It is hard to get into the water at this site. Like much of Laguna Bacalar, it isn't really safe for kids or people with any mobility issues to safely access the water from the shore. Also this place is a 40 minute drive from Bacalar. I don't think you could get here without a rental car. I would highly recommend staying here.
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

great concept, disappointing stay

We wanted to find an opportunity to escape the hustle and bustle while we were in Mexico so we opted for Kapok based on its reviews. Unfortunately, I walked away ~50 bites. We noticed substantial amount of orange stain on the bottom of the curtain and bed sheet- the part that’s tucked under while the bed is made. I really wish we googled it right then to realize it’s pest stain. We expected some discomfort while being there, but pests weren’t a part of it. Bites on our body kept popping all over days after we left as though we were still getting fresh bites. We reached out to Kapok to rectify this issue and they insisted at they don’t have bed bugs. They said the stain was caused by termites and our bites are chaquiste mosquito bites. I don’t know of mosquito bites that would continue to pop up days after exposure. And even if the stain were from termites- why would that be okay to offer to guests? Overall extremely disappointed and would caution others to reconsider their booking or at last examine their room once they get there. Don’t go barefoot since it is in the woods and you could get stung by scorpions. Pros: tucked away, friendly staff, quiet Cons: tons of bites (whatever the culprit it should be a no), expensive vegan meals (USD150 for 2 for 1 day), room smelled like sewage, room filled with smoke when kitchen is cooking, scorpion in shower, no AC, shower not private enough for women, rough road - wouldn’t recommend taking a small car
Stayed 2 nights in Jan 2024
Verified review

2/10 Terrible

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es de ensuño sin embargo la reserva fue de hospedaje con desayuno. Y llegando a la propiedad la propiedad, no contaba con agua caliente, se me propuso me cambiaran a una de menor tamaño en camas, lo cual no era viable para mi familia y yo. Ademas de la noticia que ya no funcionaba como restaurante desde hace meses. Y me ofrecian hospedarme con reduccion de 300 en tarifa. Aun que es muy bonito. Esta en medio de la selva. Llegar sin alimentos por saberlos en reserva impidio la estancia. No te dan opciones. Creo que ayudaria mucho anunciaran los servicios que realmente ofrece
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Christophe

Disliked: Cleanliness, staff & service, amenities
l'etablissement etait fermé...personne pour nous recevoir.Nous avons du trouver une autre chambre a Baccalar
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia única, en la mitad de la jungla, totalmente natural, con árboles dentro de la habitación. El personal superrrrrr atentos y amigables. El desayuno muy saludable y con ingredientes orgánicos. Mi única anotación es que al ser en la mitad de la jungla y ecologista, pues no hay fumigación y se encuentran todo tipo de insectos dentro de la habitación y en las instalaciones.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Jorge Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Esta muy bien wl concepto. Dificil acceso
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merveilleux endroit.

L'accès es difficile mais c'est le prix a payer pour arrivé dans cet ecrin de verdure , au beau milieu de la jungle bordée par la lagune .les cabanes faites et décorés avec goût entre authenticité ,modernité et respect de la nature un site hors du temps ou on est tres bien accueilli.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Chuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, en medio de la selva y con una vista impresionante a la laguna. La atención es de primera, Lucas y Lety siempre están al pendiente de cualquier necesidad y atienden de una manera excepcional. Lugar muy tranquilo, exquisito, para relajarse y encontrarse, lleno de naturaleza, misticismo y 3 lindos gatos.
Stayed 2 nights in Aug 2022
Verified review

6/10 Okay

Stéphanie

Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Cristal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023