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Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5 star property
4.5-star beach resort near Elbow Beach

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Photo gallery for Hamilton Princess & Beach Club - a Fairmont Managed Hotel

Private beach nearby, white sand, free beach shuttle, beach cabanas
2 outdoor pools, cabanas (surcharge), pool umbrellas
Sports facility
5 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
76 Pitts Bay Road, Pembroke Parish, HM 08
  • Elbow Beach
    ‪7 min drive‬
  • Horseshoe Bay
    ‪14 min drive‬
  • Royal Naval Dockyard
    ‪42 min drive‬
  • St. George's (BDA-L.F. Wade Intl.)
    ‪20 min drive‬

Room options

View all photos for Fairmont Gold, Signature Suite, 1 King Bed, Club Lounge Access, Bay View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont Gold, Signature Suite, 1 King Bed, Club Lounge Access, Bay View

  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Luxury Room, 2 Double Beds, Bay View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont, Luxury Room, 2 Double Beds, Bay View

8.8 out of 10
Excellent
(18 reviews)
  • 30 sq m
  • Bay view
  • Sleeps 2
  • 2 Double Beds

View all photos for Fairmont Gold, Signature Suite, 2 Bedrooms, 2 Bathrooms, Bay View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont Gold, Signature Suite, 2 Bedrooms, 2 Bathrooms, Bay View

  • Harbor view
  • Sleeps 6
  • 2 King Beds

View all photos for Fairmont Gold, Room, 1 King Bed, Club Lounge Access, Harbour View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont Gold, Room, 1 King Bed, Club Lounge Access, Harbour View

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, 2 Bathrooms, City View (Sofa Bed)

Junior Suite, 1 King Bed, 2 Bathrooms, City View (Sofa Bed)

Junior Suite, 1 King Bed, 2 Bathrooms, City View (Sofa Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Bedrooms, 2 Bathrooms, Harbour View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont Gold, Suite, 2 Bedrooms, 2 Bathrooms, Harbour View

  • Harbor view
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony, Harbour View (Pacience)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms, Balcony, Harbour View (Pacience)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Balcony, Harbour View (Deliverance)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms, Balcony, Harbour View (Deliverance)

  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 2 Double Beds, Balcony, Harbour View

LCD TV, DVD player

Fairmont Gold, Suite, 2 Double Beds, Balcony, Harbour View

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Balcony, Harbour View

Penthouse, 1 King Bed, Balcony, Harbour View

Penthouse, 1 King Bed, Balcony, Harbour View

  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, Double Room, 2 Double Beds, Club Lounge Access, City View

Fairmont Gold, Double Room, 2 Double Beds, Club Lounge Access, City View

Fairmont Gold, Double Room, 2 Double Beds, Club Lounge Access, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 2 Double Beds

View all photos for Fairmont Gold, Suite, 1 King Bed, Balcony, Harbour View

Premium bedding, in-room safe, desk, iron/ironing board

Fairmont Gold, Suite, 1 King Bed, Balcony, Harbour View

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View, Garden Area (Near pool. Separate Living Room)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Garden View, Garden Area (Near pool. Separate Living Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Garden View, Garden Area (Near pool. Separate Living Room)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Garden View, Garden Area (Near pool. Separate Living Room)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms, Poolside (Infinity)

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Suite, 2 Bedrooms, 2 Bathrooms, Poolside (Infinity)

  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, 2 Bathrooms, Harbour View (Pitts Bay)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms, 2 Bathrooms, Harbour View (Pitts Bay)

  • Harbor view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite, 1 Bedroom, Harbor View, Separate Living Room

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Harbor View, Separate Living Room

8.0 out of 10
Very good
(1 review)
  • 56 sq m
  • Harbor view
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Pool Side King, Overlooks Infinity Pool

Premium bedding, in-room safe, desk, iron/ironing board

Signature Pool Side King, Overlooks Infinity Pool

9.0 out of 10
Wonderful
(15 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Fairmont)

Room, 1 King Bed, City View (Fairmont)

Room, 1 King Bed, City View (Fairmont)

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Double Beds, City View

Fairmont, Room, 2 Double Beds, City View

Fairmont, Room, 2 Double Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Balcony, Harbour View

Premium bedding, in-room safe, desk, iron/ironing board

Signature Room, 1 King Bed, Balcony, Harbour View

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Harbour View (Separate Living Room)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, Harbour View (Separate Living Room)

8.0 out of 10
Very good
(2 reviews)
  • Harbor view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 2 Double Beds, Poolside (Overlooks Infinity Pool)

Shower, designer toiletries, hair dryer, bathrobes

Signature Room, 2 Double Beds, Poolside (Overlooks Infinity Pool)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 2 Double Beds

View all photos for Signature Room, 2 Double Beds, Balcony, Harbour View

Signature Room, 2 Double Beds, Balcony, Harbour View

Signature Room, 2 Double Beds, Balcony, Harbour View

7.6 out of 10
Good
(4 reviews)
  • Harbor view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Garden View

8.4 out of 10
Very good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Harbour View (Sofa Bed)

Premium bedding, in-room safe, desk, iron/ironing board

Junior Suite, 2 Double Beds, Harbour View (Sofa Bed)

8.4 out of 10
Very good
(5 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Luxury King

Shower, designer toiletries, hair dryer, bathrobes

Fairmont Luxury King

9.0 out of 10
Wonderful
(38 reviews)
  • 30 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed, Non Smoking

5 bars/lounges, poolside bar

Fairmont Gold, Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, 2 Bathrooms, Harbour View (Marina)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Double Beds, 2 Bathrooms, Harbour View (Marina)

  • Resort view
  • Sleeps 5
  • 2 Double Beds

About the area

Pembroke Parish

Heart of Pembroke Parish.Within 9 miles (15 km) of this resort, you'll find Fairmont Southampton Golf Club and Gibb's Hill Lighthouse. Also within 9 miles (15 km) are Horseshoe Bay and Bermuda Perfumery.
View more Resorts in Pembroke ParishOpens in a new window

What's nearby

  • Front Street - 7 min walk - 0.7 km
  • Elbow Beach - 7 min drive - 5.7 km
  • Horseshoe Bay - 14 min drive - 11.4 km
  • King's Wharf in Dockyard - 41 min drive - 25.2 km
  • Royal Naval Dockyard - 42 min drive - 25.8 km

Getting around

  • L.F. Wade Intl. Airport (BDA) - 33 min drive

Restaurants

  • ‪The Pickled Onion - ‬8 min walk
  • ‪The Birdcage - ‬8 min walk
  • ‪1609 Bar & Restaurant - ‬18 min walk
  • ‪Deja View - ‬9 min walk
  • ‪Buzz Cafe - ‬9 min walk

About this property

Hamilton Princess & Beach Club - a Fairmont Managed Hotel

4.5-star beach resort near Elbow Beach
Unwind on the resort's private white sand beach. You'll be playing in the surf in no time with a free ride on the resort's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Hamilton Princess & Beach Club - a Fairmont Managed Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. This luxury resort also offers a health club, a hot tub, and a sauna. You'll have access to the health club at a partner property. Self parking is free.

  • 386 guestrooms or units
  • 2 buildings
  • 5 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Coffee shop
  • Bar by the pool
Hamilton Princess & Beach Club - a Fairmont Managed Hotel offers 386 accommodations with DVD players and laptop-compatible safes. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

LCD televisions come with premium cable channels. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Similar properties

View from property

The St. Regis Bermuda Resort

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 199 reviews
The price is CA $1,369
CA $1,687 total
includes taxes & fees
Jun 22 - Jun 23
The St. Regis Bermuda Resort

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • DVD player
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 39 for adults and USD 21 for children
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's club
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Playground
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • DVD player
  • LCD TV with premium cable channels

Bedroom

  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • In-room dining only
  • Late-night room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 1 (weight limit: 24 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 12 per person, per night
  • Resort fee: USD 17.88 per person, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Pool access
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 39 for adults and USD 21 for children
  • Airport shuttle fee: USD 65 per person (one-way)
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hamilton
Fairmont Hamilton Princess
Fairmont Princess
Fairmont Princess Hamilton
Fairmont Princess Hotel
Fairmont Princess Hotel Hamilton
Hamilton Fairmont
Hamilton Fairmont Princess
Hamilton Princess
Princess Hamilton
The Fairmont Hamilton Princess Bermuda
The Fairmont Hamilton Princess Hotel Hamilton
Hamilton Princess Beach Club Fairmont Managed Hotel Pembroke
Princess Beach Club Fairmont Managed Hotel
Hamilton Princess Beach Club Fairmont Managed Pembroke
Princess Beach Club Fairmont Managed
The Fairmont Hamilton Princess
Hamilton Princess Fairmont Ma
Hamilton Princess Beach Club a Fairmont Managed Hotel
Hamilton Princess & Beach Club - a Fairmont Managed Hotel Resort

Hamilton Princess & Beach Club - a Fairmont Managed Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1000 reviews
Rating 8 - Good. 192 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bridgette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular! Before we arrived in Bermuda, the concierge team was reaching out to ensure everything we needed was in place. We were greeted at the doors with such warmth and then swisked off to the Fairmont lounge for a private check-in. The suite was awesome (large, breathtaking view, huge bathroom, comfortable beds, etc.). The lounge was our hang-out spot, especially on rainy days. Every meal/snack/dessert was delicious. The team in the lounge (Rolly, Aaron, Peter, Malisa, George, etc.) is top-notch. They went above and beyond every day to ensure we happy. This includes making special nut free treats, doing magic tricks to entertain the kids, making hot chocolate on demand, etc. The housekeeping staff, front desk team, and doormen were all friendly, attentive, and very responsive. It was an absolute delight to interact with them. Unforgettable Vacation.
Stayed 4 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

DALE CLARK

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Hamilton Princess. The staff was awesome! That includes housekeeping, front desk and restaurant staff. The room was great too and the hotel was convenient to town so we were able to walk to most destinations. Highly recommend this hotel!
Stayed 4 nights in Feb 2025

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Tetsuzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A first class hotel

A super welcome from friendly , efficient staff . The hotel is in a super location with the centre of Hamilton 2 minutes away . It is beside the marina and has wonderful seating areas as well as an outdoor heated pool .There is every facility on site for a perfect break . A coffee shop , restaurants. shops , gym and seating areas . The rooms are well furnished with beautiful views . Apparently some rooms in an annexe are in the process of refurbishment . There is a frequent jinty to the private beach which is wonderful. It has every facility to make the beach stay absolutely perfect . At the top of the hill from the beach there is the Henry V111 pub which serves meals . I must praise the following staff who went above and beyond … The jinty driver she is so knowledgeable about everything, Dennis the concierge , Camille and Vjay are all super staff who go above and beyond . I thoroughly enjoyed my stay and will return .
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was amazing in every respect. Friendly, accommodating, knowledgeable and attentive to details. I have stayed in hundreds of hotels over the years, and this was the best staff I have ever seen.
Stayed 4 nights in Feb 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscaping and see view is amazing
Stayed 1 night in Feb 2025

10/10 Excellent

Cinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

KATIE

Stayed 2 nights in Jan 2025

10/10 Excellent

Pallavi

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Harsch Vardhan

Stayed 6 nights in Dec 2024

10/10 Excellent

John Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the Gold Lounge were truly incredible.
Stayed 4 nights in Dec 2024

10/10 Excellent

Carol Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything, that is why we always go back.

8/10 Good

Imani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location, walkable. The staff went above and beyond. They made my birthday celebration extra special.
Stayed 4 nights in Jan 2025

4/10 Poor

NICOLE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I need to provide feedback on my recent stay. When looking at the receipt that I was given up on check out, it’s stated that there was a $24 per day room gratuity fee. Our room was only serviced once during our stay, and we needed to request towels. I find this fee to be extremely disheartening. To note, other Fairmont properties that we have stayed at, there has always been a $30 per night credit to use at the resort. This was mentioned in my booking, however, also was not applied at this resort. Lastly, we attended the New Year’s Eve gala. We have in writing from the Fairmont staff that the event would be an open bar however it was a cash bar. When we mentioned this email, and showed it to the attendant checking people in, we were laughed at rather than assisted. This unfortunately led us to spend several hundred dollars over budget. The front desk staff, particularly Lisa, was extremely rude when we asked where certain restaurants and activities were at the hotel. She was not helpful at all. On the positives, Rafael at Intrepid, was a fantastic server. The hotel itself is quite stunning. This email above was sent to the property manager two days ago and got zero response. Highly disappointed.
Stayed 5 nights in Dec 2024

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Dec 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to so much! Esp off season, this was the best place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable stay at the Princess

We chose this hotel because of its proximity to downtown Hamilton and being in the middle of the island. The room is very clean and bedding is very comfortable. The services are second to none. A bonus of staying at the Princess is the big collection of contemporary art displayed every where in the hotel.
Intrepid Restaurant
Infinite pool
The Princess Beach
Stayed 8 nights in Dec 2024

8/10 Good

Young

Stayed 4 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Would rethink going in winter

Overall, we had a good experience at Hamilton Princess. There was renovation construction going on in one of the buildings that started every morning at 7 am, so if you are someone that likes to sleep in, good luck. The hotel was decorated beautifully for the holidays with even a full life size gingerbread house and moon gate. The hotel has special menus for Christmas Eve and Christmas in addition to the normal menu and the restaurants were all delicious; however I highly suggested Intrepid. Onsite there is KS Watersports which offers jet skis, boat tours, etc. and also onsite you can rent a Twizzy vehicle to drive around the island. We took advantage of both amenities onsite which were an additional cost but worth it. The convenience of those amenities was great! For the beach club, I was quite disappointed. During the winter they close down the restaurant at the beach club so make sure you take food with you if you go. There was very limited equipment (2 kayaks, 2 SUP) for the whole beach club so people had to wait to take turns and hope someone didn’t hog the equipment; the equipment also was pretty beat up with no seat in one kayak. The trash cans were completely full in the morning right when the beach club opened and the soap dispenser in some of the bathrooms were empty. There was also only one staff member onsite at the beach club. It felt like the hotel neglects the club during the winter which the club was a main reason for why I chose the hotel.
Front of hotel
Fire pit near marina
Lookout from room
Front of hotel at night
Stayed 3 nights in Dec 2024

10/10 Excellent

Paula

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating , welcoming and professional. The restaurant Intrepid was exceptional in terms of menu options and the food did not disappoint and the service was impeccable. Our hotel room was of a quality standard and did not disappoint.
Stayed 2 nights in Dec 2024

8/10 Good

peiqin

Travelled with partner
Liked: Cleanliness, staff & service
The staff and service are good. However, the hotel looks old.
Stayed 3 nights in Dec 2024