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The Queens Hotel

3.0 star property
3-star hotel near St. Michael's Mount

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Photo gallery for The Queens Hotel

View from property
Exterior
Twin Room, Sea View | View from room
Reception
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Laundry

Explore the area

Map
The Promenade, Penzance, England, TR18 4HG
  • Penzance Beach
    ‪2 min walk‬
  • Penzance Ferry Terminal
    ‪8 min walk‬
  • St. Michael's Mount
  • Penzance (PZE-Penzance Heliport)
    ‪3 min drive‬

Room options

View all photos for Standard Double Room, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Standard Double Room, Bathtub

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Desk, iron/ironing board, rollaway beds, free WiFi

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room

Desk, iron/ironing board, rollaway beds, free WiFi

Twin Room

  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Single Room, Bathtub

Combined shower/tub, free toiletries, hair dryer, towels

Single Room, Bathtub

  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, Bathtub

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Twin Room, Bathtub

  • 17 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Bathtub, Sea View

Desk, iron/ironing board, rollaway beds, free WiFi

Double Room, Bathtub, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Sea View

Twin Room, Sea View | View from room

Twin Room, Sea View

  • 26 sq m
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Sea View

Single Room, Sea View

Single Room, Sea View

  • 19 sq m
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

About the area

Penzance

Seaside stay .Your stay at this hotel will put you steps from Penzance Beach and a 5-minute walk from Penlee House Gallery and Museum. Jubilee Pool and Wherrytown Beach are also within half a mile (1 km).

What's nearby

  • Penzance Beach - 2 min walk - 0.2 km
  • Union Hotel - 5 min walk - 0.4 km
  • Penzance Ferry Terminal - 8 min walk - 0.7 km
  • Mousehole Beach - 8 min drive - 5.5 km
  • Minack Theatre - 16 min drive - 17.1 km

Getting around

  • Penzance (PZC-Penzance Train Station) - 13 min walk
  • Newquay (NQY-Newquay Cornwall) - 63 min drive

Restaurants

  • ‪Penzance Promenade - ‬1 min walk
  • ‪The Dock Inn - ‬8 min walk
  • ‪The Tremenheere - ‬8 min walk
  • ‪The Cornish Hen - ‬8 min walk
  • ‪The Globe - ‬7 min walk

About this property

The Queens Hotel

3-star hotel near St. Michael's Mount
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

The business-friendly The Queens Hotel also features multilingual staff, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3-star Penzance hotel.

  • 1 building
  • 72 guestrooms or units
  • 3 levels
  • Built in 1862
  • Full breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Queens Hotel offers 72 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Penzance hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English

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Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (30 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 22 and January 29.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 75.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel Penzance
Queens Penzance
The Queens Hotel Hotel
The Queens Hotel Penzance
The Queens Hotel Hotel Penzance

The Queens Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 221 out of 590 reviews
Rating 8 - Good. 223 out of 590 reviews
Rating 6 - Okay. 103 out of 590 reviews
Rating 4 - Poor. 35 out of 590 reviews
Rating 2 - Terrible. 8 out of 590 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jesse

Business traveller
Liked: Staff & service

Great staff

Many thanks to all the staff. They have been truly wonderful and I expect to return before too long anon.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal Location. Well Staffed. Friendly & Attentive. Wonderful Food. Especially the Breakfast. Fine Room. Everything i Needed. Will Return. When Back in Cornwall.
Stayed 2 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

John step

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort

Stop over.

Stop over very comfortable and clean very good breakfast.
Stayed 1 night in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Just a nice old hotel with excellent views
Stayed 1 night in Nov 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service
The hotel shows its age; although, that is part of the local attraction and charm. Restaurant service was excellent, in particular. Front desk staff were very welcoming and helpful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenny

Liked: Staff & service, property conditions & facilities
Perfectly situated within east walking distance of town centre, sea front and other facilities. Staff very friendly and helpful in lots of different ways, breakfast very good indeed (lots of choice) and rates very reasonable. I booked because Premier Inn full but next time I would have this as first choice.
Stayed 6 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
All gooy
Stayed 1 night in Oct 2024

10/10 Excellent

dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel
Stayed 1 night in Sep 2024

6/10 Okay

Claire

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Thura

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Too pricey for the condition of the room and amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to lay my head en route from the Scillies, especially because the ferry had to run late because of poor weather. Thank you.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Harry

Travelled with partner
Position on sea front and convenient for ferry. Looked grand but dated, small and tired behind
Stayed 2 nights in Sep 2024

10/10 Excellent

Susanne

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the old school hotel feel. The recrptionist Martin was just so calm and gentle.
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, the quality of management, the staff and the food were all excellent. We were perhaps unfortunate in having a room with drawbacks: a lack of electric sockets - it was only possible to plug in the kettle on the floor, to plug in my laptop I had to unplug the phone,: the bathroom was cold - a huge single-glazed window that could not be closed completely, a very small towel rail radiatior that was barely on, nowhere by the basin to put anything (except the floor). Maybe it's the hotels.com problem: you get the worst room in the hotel if you book through hotels.com.
Stayed 2 nights in Sep 2024

8/10 Good

Victoria

Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful seaside hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Scolmore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A safe booking.

It's always a safe booking at the Queens. I know I will get a comfortable bed and friwndly staff. 24 hour bar and a good breakfast. I stay regularly for business.
Stayed 1 night in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely view. Friendly and helpful staff. Comfortable environment for me as a solo traveller.
Stayed 4 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay in this old style hotel - the foyer and dining room were quite grand, perhaps more so in the past. The room was good and modern. Breakfast was ok, but as it was inclusive I can't complain. Sea front location, near to the town at a reasonable price.
Stayed 3 nights in Jul 2024

6/10 Okay

Shirley

Travelled with group
Disliked: Cleanliness, amenities
Hotel is in a great location but is let down by tired condition. My room had a loose window that whistled all night in the wind, the old bathroom could have been cleaner, low hot water pressure. My friend’s room hadn’t been cleaned properly, still had rubbish from previous occupant behind the chair. It took 2 complaints over 2 days to be resolved but not satisfactorily. Housekeeping is every 3 days, not daily as Expedia says, we weren’t told this at check in. Staff are friendly but not as professional as I would expect for a large busy hotel. Restaurant staff gave me a jug of milk off a used table when I requested milk! Hotel is probably ok for an overnight stay but not longer. Free secure parking is great but it was a disappointing experience overall.
Stayed 3 nights in Aug 2024

8/10 Good

Arlene

Liked: Amenities, property conditions & facilities
Beautiful old building. Nicely situated on the waterfront.
Stayed 4 nights in Aug 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, comfortable stay, terrible food.

Hotel a bit tired, however my room itself looked more updated, especially the bathroom. Comfortable bed, no complaints about the room. Was able to park in the car park for four of my five nights and found parking easy enough nearby on the night I couldn't. Only complaint was the food, it is dire. I had breakfast included but after the first day I didn't bothet again. The worst ever full English I've ever haf.
Stayed 5 nights in Aug 2024