4/10 Poor
Michael
Travelled with family
Mar 13, 2025
This stay was a total disappointment and stressful. I will contact Expedia for a refund since the hotel said they cannot due to reserving with Expedia. We checked into room 209. We unpacked and left quickly. When we returned the room was vibrating at the floor and noisy. The person at the front desk said they told the manager several times not to reserve this room because of faulty ac/heat unit on the floor below causing this condition. We had to move everything into room 210 told to us by the front desk. This was stressful and difficult. It turned out to be a handicapped room which we did not want. The bed is horrible, crushed mattress without support and noisy when you sit or lay down. The shower seat is falling off into the tub and dangerous. The shower has absolutely NO PRESSURE to clean off properly. It is just horrid. We have never had such a disappointing experience. This is an awful stay. I took photos of these issues. I expect to be contacted IMMEDIATELY regarding a refund.
Michael
Stayed 1 night in Mar 2025