2/10 Terrible
Benjamin, State College
Jul 21, 2025
Disliked: Staff & service, amenities, property conditions & facilities
AVOID AT ALL COSTS. I reserved voluntarily in Expedia, then the hotel required several pictures of self and ID so facial recognition software could verify. I did not trust that process and tried to cancel, but the hotel offers no refunds. When a company refuses refunds BEFORE you use their service, that is a sign of no confidence in their own offerings.
An email said that the hotel is all electronic and I would receive keypad access codes three days before the reservation. A later email changed that to one day. I received nothing and customer service was a chatbot. I requested a human who said stop worrying and the codes would be sent sometime before the beginning of the reservation. That person was powerless and only vowed to forward my concerns to management.
At the front door, a guy before me was having trouble entering his code on the keypad, due to inconsistent instructions on whether to use the pound key. We figured it out together. In my room, all three venetian blinds and the closet door were broken. Upon leaving my room, the electronic door did not lock behind me. The chatbot said to push a button on the keypad that did not exist. The Sonder app said the door would lock automatically. That did not happen within two minutes, but I had to go and hoped for the best. I returned 4 hours later and found that the door to my room was still unlocked. Nobody stole my stuff, which is the only good thing I can say about this travesty of an operation.
Benjamin
Stayed 1 night in Jul 2025
