4.0 out of 5

"NICE hotel: This is room is walking distance to Chestnut & Market Streets as well as center city locations. Safe and well lit area. Many restaurants c ... " More

By a verified traveller on Mon 02 Jul 2018

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Hotel Description

4-star hotel near Ben Franklin National Memorial

Central Philadelphia getaway

Within a 10-minute walk of this Center City hotel, you'll find Academy of Natural Sciences and Ben Franklin National Memorial. Pennsylvania Convention Center and Reading Terminal Market are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy the seasonal outdoor pool.

Free WiFi, kitchens

The 195 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, pillowtop beds, and LCD TVs with cable channels.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$161 per night

Studio Suite, 2 Double Beds, Balcony, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 5 Max

The Windsor Suites ratings based on 113 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Windsor Suites

Everyone (24) Couples (3) Business (1) Family (2)
5 out of 5
Loved that they had checkout people on our floor as we were departing. Several nice touches of extra service do matter.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay!

5 out of 5

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Feddy

Thank you for the 5 stars and for choosing to stay at the Windsor Suites!

5 out of 5
The staff fantastic. The location is amazing but sadly the pool was not available

Posted by on 18 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Feddy

Thank you for the 5 stars and feedback. We do apologize that the pool was unavailable. We are working hard to get it up and running. We hope to see you again in which the pool will be ready in July.

5 out of 5

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Feddy

Thank you for the 5 stars and for choosing to stay at the Windsor Suites! We hope to see you in the future.

5 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

6 May 2019 by Feddy

Thank you for the 5 stars, we hope to see you again!

5 out of 5
Fantastic service from the front desk, rooms were spacious and clean, the location is perfect for downtown office stays.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Feddy

Thank you for the 5 stars and feedback Britt! Glad to hear you enjoyed your stay and that the staff was fantastic. We hope to see you again!

3 out of 5
The hotel is very nice and the amenities are great. The only problem I had was the heat/AC unit. I woke up at 5:00 AM soaked in perspiration because the room was 86 degrees (thermostat set at 72). I tried to turn the AC on but was still getting warm air. I called the desk and they had a maintenance man there in just a few minutes. He told me I would have to open the window to get cool air as thew AC will not work until the outside temp hits 65 degrees.

Posted by on 3 Apr. 2019

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Comment from Hotel Management

4 Apr. 2019 by Feddy

Good morning, thank you for letting us know.I do apologize for any inconveniences during your stay. We do offer fans for our guest who would like to cool down. Our building has a dual pipe system, it is either in heat mode or cold. Once again I apologies for any inconveniences We do hope you enjoyed your stay and thank you for letting us know.we’ll work hard to fix the issue you experienced.

5 out of 5
The parking was expensive we we got in town late and checked out early

Posted by on 30 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Feddy

Thank you for the 5 stars and feedback. We hear you, parking in any city is expensive, however we are one of (if not the lowest) priced garage in the area, and we provide in and out privileges.

1 out of 5
Rude guest service and poked online and didn’t say I had to pay extra money to park as well

Posted by on 16 Mar. 2019

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Comment from Hotel Management

22 Mar. 2019 by Feddy

Thank you for your feedback , I do apologize for any inconveniences during your stay. We hear you, parking in any city is expensive, however we are one of (if not the lowest) priced garage in the area, and we provide in and out privileges. Our parking is $42 to our guest and can retrieve your vehicle until the next day at 6:00pm. If you have any questions, please let me know.

5 out of 5
Everyone is very friendly and accommodating. I would recommend to family and friends when staying in Philly or for the flyers game.

Posted by on 24 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Feddy

Thank you for the 5 stars and feedback, glad to hear you enjoyed your stay! We hope to see you again!

Renovations + Closures

The following facilities will be closed during October, November, December, January, February, and March:

  • Swimming pool

Property Features

The Windsor Suites offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 1897 square feet (176 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly The Windsor Suites. For a fee, parking is available. This 4-star Philadelphia hotel is smoke free.

  • 195 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 1897 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1963
  • Dining venue
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.9 km / 10.5 mi)
  • Train station: Philadelphia 30th St Station (1.7 km / 1.1 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Windsor Suites offers 195 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 8:00 AM to 10:00 AM.

The Windsor Suites has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Prepaid debit cards are not accepted for any bookings or onsite payments.

  • Debit cards not accepted
  • Pets allowed (no fees)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 for adults, USD 6.00 and USD 12.00 for children (approximately)
  • Valet parking fee: USD 42.00 per night (in/out privileges)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windsor Suites Hotel Philadelphia
  • Windsor Suites Hotel
  • Windsor Suites Philadelphia
  • Windsor Suites

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.