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4.1 out of 5

"The room wasn’t ready upon check in and the lobby was full of people that had been waiting for over an hour for their rooms. I had a meeting that I wa ... " More

By a verified traveller on Mon 02 Mar 2020

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Hotel Description

4-star hotel near Pennsylvania Convention Center

Center City stay

Within a 10-minute walk of this Center City hotel, you'll find Academy of Natural Sciences and City Hall. Pennsylvania Convention Center and Reading Terminal Market are also within half a mile (1 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 2 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. Enjoy the seasonal outdoor pool and perks like free WiFi.

Free WiFi, kitchens

The 155 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, pillowtop beds, and LCD TVs with cable channels.

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$234* Per night/room 7 Jun. - 8 Jun.

Studio Suite, 2 Double Beds, Balcony, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 5 Max

The Windsor Suites ratings based on 120 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Windsor Suites

Everyone (26) Couples (4) Business (1) Family (5)
3 out of 5
The room wasn’t ready upon check in and the lobby was full of people that had been waiting for over an hour for their rooms. I had a meeting that I was almost late for Because my room wasn’t ready on time.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by GR

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

5 out of 5
I loved that our room had a stove and fridge. On top of that the city view was very nice. Many things were walking distance too! The staff were also very nice!

Posted by on 19 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Feddy

Thank you for the 5 stars and feedback! Glad to hear you enjoyed your stay and kitchen. We hope to see you again!

5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Feddy

Thank you for the 5 stars, we hope to see you again!

5 out of 5

Posted by on 24 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Feddy

Thank you for the 5 stars, we hope to see you again!

5 out of 5
Perfect location!! Service was fantastic! Great place for a short or long stay.

Posted by on 12 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay!

5 out of 5
Location is great for museums with access to Rodin, Barnes and Philadelphia Art Museum

Posted by on 8 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay and the museums around us.

5 out of 5
The hotel is a good walking distance from many attractions. The rooftop infinity pool was fun to swim in and had a great view. The staff were always pleasant and helpful.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Feddy

Thank you for the wonderful feedback! We do appreciate you taking the time out of your day and writing about your positive experience staying with us. We are glad you enjoyed your stay. We greatly appreciate if you can show your support on tripadvisor! We hope to see you again and when you do, please make sure to sign up via email as our Modus Friends member, you will receive a 10% discount on your next stay as well as an amenity.

5 out of 5
Loved that they had checkout people on our floor as we were departing. Several nice touches of extra service do matter.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Feddy

Thank you for the 5 stars and feedback. Glad to hear you enjoyed your stay!

5 out of 5

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Feddy

Thank you for the 5 stars and for choosing to stay at the Windsor Suites!

5 out of 5
The staff fantastic. The location is amazing but sadly the pool was not available

Posted by on 18 Jun. 2019

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Comment from Hotel Management

18 Jun. 2019 by Feddy

Thank you for the 5 stars and feedback. We do apologize that the pool was unavailable. We are working hard to get it up and running. We hope to see you again in which the pool will be ready in July.

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from 13 September to 08 June:

  • Swimming pool

The property will be renovating from 13 September 2019 to 08 June 2020 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

The Windsor Suites offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered on select days. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 1897 square feet (176 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Windsor Suites. Parking is available for a fee. This 4-star Philadelphia hotel is smoke free.

  • 155 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 1897 sq ft of conference space
  • 176 sq m of conference space
  • Built in 1963
  • Manager's reception (free)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Philadelphia, PA (PHL-Philadelphia Intl.) (16.9 km / 10.5 mi)
  • Train station: Philadelphia 30th St Station (1.7 km / 1.1 mi)
  • Metro station: City Hall Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Windsor Suites offers 155 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception on select days.

Mon-Thurs 5-6pm Wine Hour - This lobby lounge serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted. Prepaid debit cards are not accepted. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 for adults, USD 6.00 and USD 12.00 for children (approximately)
  • Covered valet parking fee: USD 45.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suites Windsor
  • Windsor Suites
  • Windsor Suites Apartment
  • Windsor Suites Apartment Philadelphia
  • Windsor Suites Philadelphia
  • The Windsor Hotel Philadelphia
  • Windsor Hotel Philadelphia
  • Windsor Suites Hotel Philadelphia
  • Windsor Suites Hotel
  • The Windsor Suites Hotel
  • The Windsor Suites Philadelphia
  • The Windsor Suites Hotel Philadelphia

You should know

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.