2/10 Terrible
Lance
16 Mar 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING: DO NOT STAY AT THIS hotel !!
This hotel is by far the worst hotel I have been to in six continents and over 70 countries. The level of incompetence and deception is mine boggling.
From the beginning of the booking process which was a nightmare . From the website stating that there may be a transfer or surcharge fee to get from the airport to the island. That surcharge fee$100 US exceed the room price of $75 a night.
From booking the hotel through Hotels.com and paying in full , when I called the hotel they had no record of my booking even though I gave them my name & hotels.com and booking number.
I spent over three hours trying to make the arrangements to get the pick up from the airport to taking the boat to the island. Which they also do not tell you that you're on a boat ride for over one hour& taxi ride on the island.
The hotel will not allow cancellation or changes in your reservation if you can get through to them . They don't pick up their phones or answer their emails from hotels.com or for over 3 days , I tried repeatedly for three days also for them to call back or respond to their emails which they didn't.
Don't just take my word for it , look at every bad review posted at hotels.com on how poor this hotel is . This is not a vacation location you want to go to! Unless maybe you want a vacation in hell !
A vacation is supposed to be happy and positive experience this hotel is 180° opposite to that in every way .
Lance
Stayed 1 night in Mar 2023