10/10 Excellent
Timothy
Feb 11, 2026
Timothy
Stayed 4 nights in Jan 2026
La Hacienda Hotel, at Xcaret
2.5 star property
Spa hotel near Playa del Carmen Main Beach
Choose dates to view prices
Photo gallery for La Hacienda Hotel, at Xcaret
Reviews
1010 out of 10
Exceptional
Popular amenities
- Pool
- Spa
- Free WiFi
- Air conditioning
- Laundry
Explore the area
Frac. 1, Lote 13 claro, Playa del Carmen, QROO, 77730
- Central SquarePlace, Central Square2 min walk
- Quinta AvenidaPlace, Quinta Avenida3 min walk
- Playa del Carmen Main BeachPlace, Playa del Carmen Main Beach6 min walk
- Cozumel, Quintana Roo (CZM-Cozumel Intl.)Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
Room options
View all photos for Deluxe Room, 1 Queen Bed, Ensuite, Garden View
Deluxe Room, 1 Queen Bed, Ensuite, Garden View
- Garden view
- 35 sq m
- 1 bedroom
- Sleeps 2
- 1 Queen Bed
View all photos for Deluxe Room, 1 King Bed, Ensuite, Garden View
Deluxe Room, 1 King Bed, Ensuite, Garden View
- Garden view
- 1 bedroom
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Double Room, 2 Double Beds, Ensuite, Garden View
Deluxe Double Room, 2 Double Beds, Ensuite, Garden View
- Garden view
- 1 bedroom
- Sleeps 4
- 2 Double Beds
View all photos for Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View
Deluxe Studio Suite, 1 King Bed, Ensuite, Garden View
- Garden view
- Sleeps 2
- 1 King Bed
View all photos for Royal Room, 1 King Bed, Ensuite, Garden View
Royal Room, 1 King Bed, Ensuite, Garden View
- Garden view
- 1 bedroom
- Sleeps 2
- 1 King Bed
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About the area
Playa del Carmen
Downtown Playa del Carmen stay.Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Calle 12 and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).
What's nearby
- Calle 12 - 1 min walk - 0.1 km
- Nuestra Senora del Carmen Catholic Church - 2 min walk - 0.2 km
- Central Square - 2 min walk - 0.2 km
- Quinta Avenida - 3 min walk - 0.3 km
- Playa del Carmen Main Beach - 6 min walk - 0.6 km
Getting around
- Cancun Intl. Airport (CUN) - 47 min drive
Restaurants
- El Árbol de la Diez - 4 min walk
- El Tapas Restaurante - 3 min walk
- Logia Café - 3 min walk
- El Doctorcito - 2 min walk
- Nicoletta - 3 min walk
About this property
La Hacienda Hotel, at Xcaret
Spa hotel near Playa del Carmen Main Beach
La Hacienda Hotel, at Xcaret offers its guests a full-service spa and an outdoor pool. WiFi is free in public spaces. Spa services, a terrace, and a garden are also featured at La Hacienda Hotel, at Xcaret.
Smoking is allowed in designated areas at this Playa del Carmen hotel.
- 8 guestrooms or units
- Self-service laundry
- Storage area for luggage
- Terrace
- Garden
- Smoking in designated areas
La Hacienda Hotel, at Xcaret offers 8 air-conditioned accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with Netflix.
Bathrooms include showers with rainfall showerheads, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Terasu Riviera Maya. Services include massages. The spa is open daily.
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Property amenities
Family friendly
- Laundry facilities
- Outdoor pool
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Free offsite parking
- Onsite parking includes off-street options
Things to do
- Full-service spa
- Outdoor pool
Accessibility
- No elevator
- Smooth flooring in room
Room amenities
Entertainment
- 42-inch flat-screen TV
- Netflix
- Streaming services
Bedroom
- Blackout drapes
- Down comforter
- Premium bedding
Bathroom
- Hair dryer
- Private bathroom
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Food and drink
- Chef service
- Espresso maker
- Minibar
- Restaurant dining guides
More
- Air conditioning
- Ceiling fan
- Iron/ironing board on request
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 5 days before arrival with check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Host will greet you, key retrieval
Pets
- No pets allowed
Children and extra beds
- Children are welcome.
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.
We should mention
- Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
La Hacienda Hotel, at Xcaret Reviews
Reviews
10
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 1 reviews
10 - Excellent
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Rating 8 - Good. 0 out of 1 reviews
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Rating 6 - Okay. 0 out of 1 reviews
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Rating 4 - Poor. 0 out of 1 reviews
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Rating 2 - Terrible. 0 out of 1 reviews
2 - Terrible
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