8/10 Good
abygail
Jul 15, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
After booking i read poor reviews and was worried. However, we arrived and was greeted by a lovely friendly receptionist. Couldn't check in as was too early so came back after getting some food and walked into such a clean and bright room. Everywhere was very clean! You can lock the bedroom door from inside which is a something i read on reviews you couldn't! Bar prices arent too bad at all and we had a live singer who was incredible. They have board games in the lounge next to the bar, we sat for hours and really did enjoy ourselves. The bar man Ed is amazing, great customer service and dealt with a situation that unfolded so quickly and safely. Also want to praise Milly, such a beautiful friendly girl! Unfortunately stood outside one night we were approached by a man who wasn't very nice at all, the night receptionist, Ed, Milly and another young gentleman dealt with this situation very well, especially Ed and Milly. Unfortunately the night manager was useless and although i appreciate it's extra work and paperwork, the safety of his staff and guests should of been his main priority but it fell on myself, my partner, Ed, Milly, the young lady behind reception that night and another member of staff. Rooms are very warm and i recommend taking your own fan. Aside from the heat, which the hotel has no control over and the night managers poor response to a situation, the hotel is beautiful, if there was more to do in the area we would of returned 100%!
abygail
Stayed 3 nights in Jul 2025