Grace Bay Suites – Choose Wisely
Grace Bay Suites is located in a very convenient area, with easy access to the beach and nearby restaurants. The beds in our room were the most comfortable I've ever slept on.
Unfortunately, despite the prime location, our overall experience was disappointing.
While the staff was friendly, they were ineffective in addressing serious issues. During our seven-night stay, our room was affected by a persistent and foul sewage odor every morning between 5- 9 a.m. The smell was strong enough to wake us up every single morning. Who wants to wake up at 5am, especially while on vacation and even worse by the aweful smell!
There was also visible mold in the room. We reported these problems multiple times, yet management failed to take meaningful corrective action and declined any form of compensation.
Housekeeping was inconsistent and unreliable. We constantly had to ask for basic necessities such as towels, soap, and toilet paper. If they did replinsh the necessary items then the floors weren't swept or moped. On two separate occasions, the housekeeping staff told us they were too busy and would not service our room that day. This is completely unacceptable.
Given these ongoing and unresolved issues, our stay was frustrating and uncomfortable. Knowing what we know now, we would not choose to stay here again nor recommend it to anyone visiting the beautiful TCI.