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"The location, food, pool & staff were fabulous. The room & beds were so comfortable. Definitely a return to! " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

4-star all-inclusive property near Malecon, connected to a shopping center

Beachside getaway

Your stay at this South Hotel Zone property places you within 2 miles (3 km) of Malecon and Playa de los Muertos. Olas Altas Street and Cruise Ship Terminal are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Families will appreciate the children's club, onsite laundry facilities, and in-room childcare. Enjoy the 4 outdoor tennis courts and free buffet breakfast each morning.

Comfy beds, WiFi

The 473 individually decorated guestrooms offer WiFi and comfy beds. Other amenities include 24-hour room service, minibars (stocked with some free items), and flat-screen TVs with cable channels.

Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$412* Per night/room 13 Jul. - 14 Jul.

Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Grand Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sheraton Buganvilias Resort - All Inclusive ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Buganvilias Resort - All Inclusive

Everyone (2) Family (3)
5 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by General Manager Assistant

Thank you for your feedback, we appreciate your comments. Warm regards.

5 out of 5
The location, food, pool & staff were fabulous. The room & beds were so comfortable. Definitely a return to!

Posted by on 26 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by General Manager Assistant

Thank you for sharing with us your feedback. Best regards.

4 out of 5
I loved having an ocean view with the sliding windows. Only down site to the place is the elevators were a bit too quick to close and there was a loud party in the restaurant below until midnight.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

6 Feb. 2020 by General Manager Assistant

Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Best regards.

3 out of 5
A lot of rocks in the beach, the service takes forever, some staff were rude, people in the lobby bothered a lot to get you into a membership. Not good

Posted by , from Washington on 30 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by General Manager Assistant

Dear Sandra, We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reoccurrences like this in the future.

2 out of 5
The noise at night from the bar downstairs was terrible. 3 out of 6 nights this continued into the early ours of the morning. Complaints by myself and other residents were not addressed. One resident was shouting / swearing at the party goes to to shut up and go to sleep until nearly 3 am in the morning! The situation was not acknowledged by management the following day. For this reason I would not recommend the hotel. The rest of the facilities and service was great

Posted by on 20 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by General Manager Assistant

We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. Best regards.

3 out of 5
The staff here were amazing. Always friendly and very attentive. The food at the buffet could use some attention. Not much selection.

Posted by on 17 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by General Manager Assistant

Dear Chuey, We appreciate the time that you have invested on writing an overview of your stay with us. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. Kind Regards,

About the Sheraton Buganvilias Resort - All Inclusive

Location Blvd. Francisco Medina Ascencio No 999, Puerto Vallarta, JAL 48333

All-inclusive Details

  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included

Property Features

Sheraton Buganvilias Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sheraton Buganvilias Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Public spaces have WiFi for a fee. This all-inclusive property also offers outdoor tennis courts, a health club, and a spa tub. For a fee, the property may offer extended parking privileges after check-out. This 4-star Puerto Vallarta property is smoke free.

  • 473 guestrooms or units
  • 13 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 1980
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Outdoor tennis courts - 4
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Transport

  • Airport: Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) (8.2 km / 5.1 mi)

Room Amenities

Sheraton Buganvilias Resort - All Inclusive offers 473 accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually decorated. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Select Comfort beds
  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Free tea bags/instant coffee

Food & Drink

Guests are served free buffet breakfast daily from 11 AM to 1:00 PM.

La Villita - Overlooking the ocean and garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Las Gaviotas - This restaurant specializes in Mexican cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 23.80 per pet, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 13581 per accommodation, per stay (for stays between 24 December - 01 January)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 15 per night (rates may vary)
  • Pet fee: USD 23.80 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Buganvilias Resort All Inclusive Puerto Vallarta
  • Sheraton Buganvilias Resort All Inclusive
  • Sheraton Buganvilias All Inclusive Puerto Vallarta
  • Sheraton Buganvilias All Inclusive
  • Sheraton Buganvilias Inclusiv
  • Sheraton Buganvilias Resort - All Inclusive Puerto Vallarta

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.