2/10 Terrible
Austin, Edgecliff Village
Travelled with family and small children
Jul 18, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just finished my visit at fantasia and I have to say, I would give this a 1 out of 5 stars. This resort looks run down. So here is my break down below.
1 day arrive sat the hotel room, sheets were stained had to get new sheets. Mosquitos were everywhere in the room. When to the buffet and it was all disgusting. No flavor nor nothing, deserts look like but has no flavor whatsoever so ever. We slept on a rock hard bed.
Day 2- went down and had breakfast, same thing as dinner, bland and tasteless. Only good thing was overcooked omelette, bacon, juices and fruit. We went and complained about the room and they moved us to another room, in the new room, the toilet leaked when flushing. Pool areas were nice and my kiddo loved playing on the slides but pool side bars for food were plain and boring. Lunch dinner was at Paridiso, get the lobster pasta, prob the best thing we had as pasta was fresh. We went to the front bar there and the drinks were good. Wehad requested more towels and extrpillow three tiems before i had to blow up the manager and compla again.
Day 3- breakfast at circus was better than buffet. Went to the pool and had pool side bar pizza, no bueno. Went went o have hamachi at mako, it was ok, better than buffet. Good luck getting there, no staff speaks English and impossible to get them to understand.
Day 4- did the same thing as day before, but by this time we were ready to leave. With the lack of edible food, La gormet was not good, avoid it.
Austin
Stayed 4 nights in Jul 2025