Barceló Bávaro Beach - Adults Only - All Inclusive

29 Feb. 2020 by Best Regards, Sandy Pfeil, Director.

Receive a cordial greeting from all the team that represents our hotel. We wish to express our sincere apologies for any inconvenience that our mutual guests may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Please rest assured that their experiences are certainly not the norm of our service levels or standards, as we at Barceló Hotels & Resorts pride ourselves on providing a quality vacation experience for all our valued guests We also would like to mention that we are taking all necessary precaution measures to prevent sickness and that we are working together with “Cristal” international hygiene controlling to guaranty high food & beverage quality and to ensure international hygiene standards. The “Cristal” food safety risk management program was specifically developed for the travel and tourism industry. It covers high-level standards, which comply with international and national regulations. Also, it incorporates best practice and recommendations, which often requires an even higher level than many national and international regulations. These standards and their compliance are then monitored and audited at the hotel site, through competent Cristal auditors on a regular basis. Auditing procedures include questionnaires with more than 250 checkpoints, making the endorsement system very demanding. This auditing system allows “Cristal” to assess from a quantitative point of view the degree of compliance of the food safety program, and therefore to assess in some ways the risk of the operation. At all the tests that were carried out during the past months, our usual high score was reached and water, food as well as ice tests were taken and the laboratory results do not show any irregularities. Besides these audits, our Quality Manager checks the temperature, hygiene and food quality daily. However, as we were not able to detect any irregularities in regards to our food and beverage service and/or in our health and safety procedures, you may understand that we cannot be held responsible for any sickness. If there would have been a wrong or unhealthy manipulation of our F&B production, this would have had resulted in an outbreak of illnesses that would affect at least a 40 - 50% of our customers, which was not the fact. In relation to the medical center, although the hotel works together with Clinic Assist to provide a better service to customers, we must emphasize that this is not part of the hotel, so we cannot comment on the respect, we regret many possible inconveniences. Once again, we are sorry, that this vacation did not meet your expectations but hope that we will have the opportunity to welcome you again in our facilities to have the chance to provide you by excellent service and a very pleasant stay.

31 Dec. 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you very much for your positive collaboration on your most recent visit. Comments like this help us to strengthen our weak areas. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director.

30 Nov. 2019 by Best Regards, Sandy Pfeil, Director.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bávaro Beach hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

25 Oct. 2019 by Sandy Pfeil Hotel Director

Dear Guest, Thank you for choosing Barceló Bávaro Beach for your holidays and for the time you spent sharing your review with other travelers. Thank you for choosing us as the destination for the enjoyment and delight of your holiday is a pleasure that you enjoyed all our services and our beautiful beach, We will continue to work constantly to keep providing the best service to our customers deserve. Sandy Pfeil Hotel Director

11 Oct. 2019 by Sandy Pfeil, Director

Dear Guest, We highly appreciate that you shared this comment with the online community, your comment regarding our environment, food and staff, that works with the aim to provide an unforgettable holiday, make us feel full of pride, this type of comments make us improve in our service and quality. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director

7 Oct. 2019 by Sandy Pfeil, Director

Dear guest, thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Sandy Pfeil, Director

28 Aug. 2019 by Sandy Pfeil, Director.

Dear Guest, We are grateful for the confidence you have to choose us as a tourist destination to enjoy your vacation. We really appreciate your nice comment about your recent stay with us and our amazing resort, we feel glad with your nice comment because our Guest satisfaction is our objective. We hope to see again in the future. Warm Regards. Sandy Pfeil

21 Aug. 2019 by Sandy Pfeil, Director.

Dear Guest, We highly appreciate that you shared this comment with the online community, your comment regarding our staff and environment, make us feel full of pride, this type of comments make us improve in our service and quality. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director

30 Jul. 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Bavaro Beach. We are very sorry for the loss of your belonging, please note that our security department and our Guest Service assisted you with the search and investigation for your belonging that was forgotten by you in our common area, we check around where you informed us that you forgot it but we did not find it. Unfortunately, in the place where you left it, we don't have cameras for customer privacy. In Barceló Hotels & Resorts, we have very clear that our customers are the most important as well as their comments. Best Regards, Sandy Pfeil, Hotel Director.

27 Jul. 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Bavaro Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best Regards, Sandy Pfeil, Director.