Barceló Bávaro Beach - Adults Only - All Inclusive

1 Feb. 2021 by Sandy

Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards Sandy Pfeil

1 Feb. 2021 by Sandy

Dear guest we would like to thank you for the lovely rating that you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Sandy Pfeil

25 Nov. 2020 by Customer Experience | Barceló Hotel Group

Dear guest, Even we lament that your stay was not pleasant as you expect, we would like to take the opportunity to thank you for choosing a Barceló hotel for stay. Unfortunately, and due to the given circumstances, we were in need to extend the closing of our Barceló Bávaro Beach, which will remain closed until the 30th of December. For this reason, all reservations are honored at no extra cost at the Bavaro Palace, which has an Adults Only Pool with exclusive bar for our guests use. As a consequence of the current situation, at Barceló Hotel Group we have adapted our services and we had to close some spaces to guarantee the safety of guests and employees. We sincerely regret your disappointment with the measures implemented at the hotel and experienced during your stay and we ask for your kind understanding. Regarding the room assignment, we would like to clarify that we assign our rooms according the category booked. In case that a guest requests a room upgrade, we’re pleased to offer it, but it depends entirely on the availability. We sincerely lament any misunderstanding and inconvenience this may caused you. Once again, thank you for your visit and we sincerely hope to regain your trust in the near future. Customer experience Barceló hotel group

29 Feb. 2020 by Best Regards, Sandy Pfeil, Director.

Receive a cordial greeting from all the team that represents our hotel. We wish to express our sincere apologies for any inconvenience that our mutual guests may have encountered. Our ultimate aim is to provide service excellence; our guests’ feedback shifts our focus on any possible deficiencies that may exist throughout our Resort and helps us improve the quality of our services and facilities. Please rest assured that their experiences are certainly not the norm of our service levels or standards, as we at Barceló Hotels & Resorts pride ourselves on providing a quality vacation experience for all our valued guests We also would like to mention that we are taking all necessary precaution measures to prevent sickness and that we are working together with “Cristal” international hygiene controlling to guaranty high food & beverage quality and to ensure international hygiene standards. The “Cristal” food safety risk management program was specifically developed for the travel and tourism industry. It covers high-level standards, which comply with international and national regulations. Also, it incorporates best practice and recommendations, which often requires an even higher level than many national and international regulations. These standards and their compliance are then monitored and audited at the hotel site, through competent Cristal auditors on a regular basis. Auditing procedures include questionnaires with more than 250 checkpoints, making the endorsement system very demanding. This auditing system allows “Cristal” to assess from a quantitative point of view the degree of compliance of the food safety program, and therefore to assess in some ways the risk of the operation. At all the tests that were carried out during the past months, our usual high score was reached and water, food as well as ice tests were taken and the laboratory results do not show any irregularities. Besides these audits, our Quality Manager checks the temperature, hygiene and food quality daily. However, as we were not able to detect any irregularities in regards to our food and beverage service and/or in our health and safety procedures, you may understand that we cannot be held responsible for any sickness. If there would have been a wrong or unhealthy manipulation of our F&B production, this would have had resulted in an outbreak of illnesses that would affect at least a 40 - 50% of our customers, which was not the fact. In relation to the medical center, although the hotel works together with Clinic Assist to provide a better service to customers, we must emphasize that this is not part of the hotel, so we cannot comment on the respect, we regret many possible inconveniences. Once again, we are sorry, that this vacation did not meet your expectations but hope that we will have the opportunity to welcome you again in our facilities to have the chance to provide you by excellent service and a very pleasant stay.

31 Dec. 2019 by Sandy Pfeil, Director.

Dear Guest, Thank you very much for your positive collaboration on your most recent visit. Comments like this help us to strengthen our weak areas. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director.

30 Nov. 2019 by Best Regards, Sandy Pfeil, Director.

Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bávaro Beach hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

25 Oct. 2019 by Sandy Pfeil Hotel Director

Dear Guest, Thank you for choosing Barceló Bávaro Beach for your holidays and for the time you spent sharing your review with other travelers. Thank you for choosing us as the destination for the enjoyment and delight of your holiday is a pleasure that you enjoyed all our services and our beautiful beach, We will continue to work constantly to keep providing the best service to our customers deserve. Sandy Pfeil Hotel Director

11 Oct. 2019 by Sandy Pfeil, Director

Dear Guest, We highly appreciate that you shared this comment with the online community, your comment regarding our environment, food and staff, that works with the aim to provide an unforgettable holiday, make us feel full of pride, this type of comments make us improve in our service and quality. We hope to be with you on another occasion to make you feel at home in our Dominican Republic. Best Regards, Sandy Pfeil, Director

7 Oct. 2019 by Sandy Pfeil, Director

Dear guest, thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Sandy Pfeil, Director

28 Aug. 2019 by Sandy Pfeil, Director.

Dear Guest, We are grateful for the confidence you have to choose us as a tourist destination to enjoy your vacation. We really appreciate your nice comment about your recent stay with us and our amazing resort, we feel glad with your nice comment because our Guest satisfaction is our objective. We hope to see again in the future. Warm Regards. Sandy Pfeil