Barceló Bávaro Palace - All Inclusive

29 Sep. 2021 by Cesar G

Estimado huésped, Reciba un caluroso saludo de parte del equipo humano que conforma Barceló Bávaro Palace En primer lugar, nos gustaría darle las gracias por haber elegido nuestro hotel Barceló Bavaro para sus vacaciones y por compartir su opinión sobre su experiencia con nosotros. Nos entristece que la adaptación de algunos de los servicios nocturnos como lo son la Discoteca y el show acuerdo con la normativa actual y nuestra ocupación haya influenciado de forma negativa su estancia. Las medidas, que no sólo Barceló sino todos los establecimientos de servicios, están tomando están pensadas con el fin de ofrecer una experiencia segura y que al mismo tiempo los huéspedes puedan estar bien atendidos, no obstante tememos disponible algunos servicios como lo es el casino, entre otros que cumplen con la normativa actual. No dude que buscaremos las mejores alternativas a medida que la situación evolucione para que nuestros clientes estén completamente satisfechos. Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos que Barceló siga siendo una opción para sus próximas vacaciones y que tengamos la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo. Cordialmente, Cesar Güílamo Director General Barceló Bávaro Palace

24 Sep. 2021 by Cesar G

Dear Guest, Receive a warm greeting from all the team that makes Barceló Bávaro Palace. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Regarding your booking, we want to explain the working of it. When you book your stay, what you are buying is a type of accommodation and of meal plan and upon arrival we will then provide our guest with the accommodation as per the details of the reservation provided by our booking system or partners' reservation, however this is unless upon check-in a request is made by our guest for an upgrade which would then be subject to availability and additional charges Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Cordial, Cesar Güílamo Director General Barceló Bávaro Palace.

27 Jul. 2021 by Cesar G

Dear Guest, Receive a warm greeting from all the team that makes Barceló Bávaro Palace We have read with concerned your comments because contrary to what we wish, we could not meet your expectations and provide you a memorable stay. We regret that you and your family went sick during their vacation with us since our guests’ well-being is one of our top priorities. It is important to address that we have an internal Quality Control Coordinator to ensure all Hygiene & Sanitary procedures are being met according to the company policies, which on a frequent basis audits our hotels in all Hygiene and Sanitary procedures. We can assure that our hotel is a safe and disease free complex; since we follow a very strict hygiene program and constant monitoring of all standards of quality in our Hotel having been recognized by Cristal America Consulting - Check Safety Group, for our effort and performance in hygienic and sanitary. We regret the inconveniences you may have encountered during your last visit; we lament not having met your expectations at all because our main goal strives in having a great ambience to satisfy our guests’ requirements; we regret that we were not able to fulfill your expectations, and we regret that in your case that priority was not pleased. We do not want to stay with the wrong image of the hotel. We invite you to return to visit us the next time you decide to return to the Dominican Republic. Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace.

25 Jul. 2021 by Cesar G

Estimado Huésped, Reciba un cordial saludo por parte de todo el equipo que conforma nuestro Barcelo Bavaro Palace. Gracias por destacar la atención y la variedad de nuestra gastronomía, para nosotros es un placer saber que haya sido de su complete agrado. En otro orden, permítame informarle que como empresa orientada al servicio, tenemos un fuerte compromiso para lograr la satisfacción de nuestros huéspedes. Por lo tanto, lamentamos su descontento con las medidas de distanciamiento social. Nos gustaría aclarar que nuestro hotel se ha adherido a todas aquellas medidas establecidas por las autoridades sanitarias para prevenir la propagación del Corona Virus, las cuales nos recomiendan no abrir discotecas o teatros por el momento. Gracias por su valoración y para nosotros será un placer volver a recibirles y seguir ofreciéndoles las mejores vacaciones Cesar Güílamo Director General Barceló Bávaro Palace

18 Jun. 2021 by Cesar G

Dear Guest, Firstly we thank you for making our Barceló Bavaro Palace your choice hotel for a fourth visit to Punta Cana, although we regret that we fell a little short of your expectations this time around. We are very sorry for the inconvenience you had with to return the COVID test, we hope your understanding since we have a great demand of guests requesting the same service to be able to their country, however, it is an external company operating in our facilities, Regarding the price of covid tests, we are very sorry for your disappointment with this service, however I would like to inform you that this is because the laboratory does not always have the government-provided testing subsidy, which allows the laboratory copper only. $ 5US for the service, on the other hand, when these are over, the price returns to regular because the tests are offered directly by the laboratory, nevertheless we apologize for any inconvenience this may have caused you. We were very saddened to read your disappointment with the dining experiences, at Barceló we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. In regards to the seaweed sorry that during your stay with us you found the bad weather, please note that although we make our beach clean-ups continues, this climatic phenomenon escapes from our hands. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Regards, Cesar Güílamo General Manager at Barceló Bavaro Palace.

10 Jun. 2021 by Cesar G

Dear Guest Receive a warm greeting from all the team that makes Barceló Bávaro Palace. We regret that your stay with us has not been entirely positive since it is the opposite of what we would have wanted. We hope to have a second chance to demonstrate our commitment to excellence in service. Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace.

31 May 2021 by Cesar G

Dear Guest, Thank you very much for choosing our Barceló Bávaro Palace as a holiday destination. As a service-oriented company, we have a strong commitment to achieving our guests' satisfaction. Therefore, we regret your dissatisfaction due to the various facilities that were closed at the time of your stay. We would like to communicate that because we have adhered to the provisions of the government of our country. Be assured that Barceló Bávaro Palace will never cease in its efforts to constantly improve the quality of services provided. We look forward to greet you all with open arms to our wonderful paradise; our beloved Dominican Republic. Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace

31 May 2021 by Cesar G

Dear Guest, We are glad that you spent your vacation on our Barceló Bávaro Palace Deluxe and that we were able to meet your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you completely enjoyed our services and we thank you for pointing out the cleanliness of our installations. We hope we have the possibility to welcome you again in our little paradise! Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace

18 May 2021 by Cesar G

Dear guest, Thank you for having chosen Barceló Bávaro Palace as your holiday destination and for taking the time to write us on this page. We are very pleasant to know you enjoyed our activities and installations, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, We look forward to having the opportunity to serve you again in the future. Sincerely, Cesar Güílamo General Manager at Barceló Bávaro Palace