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"Liked the entertainment team. They were excellent. Did not like the service, food, or the room. " More

By a verified traveller on Mon 10 Jun 2019

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Hotel Description

4-star beachfront resort near Bavaro Beach

Beachside getaway

With a stay at this Punta Cana resort, you'll be within a 5-minute walk of Bavaro Lagoon and Cabeza de Toro Beach. Also, Dolphin Explorer is within 2 miles (3 km) and Downtown Punta Cana is within 6 miles (10 km).

Full-service spa, outdoor tennis court

This eco-friendly resort features a full-service spa, a nightclub, and 5 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

Free WiFi, LCD TVs

The 500 guestrooms have LCD TVs with cable channels and offer free WiFi and furnished balconies or patios. 24-hour room service, DVD players, and ceiling fans are also available.

Deluxe Tropical View King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$244* Per night/room 30 Oct. - 31 Oct.

Preferred Club Honeymoon Suite Tropical view King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Premium Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Deluxe Tropical View Double Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Honeymoon Suite Ocean view King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Premium Deluxe Tropical View Double Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Dreams Palm Beach Punta Cana - Luxury ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Palm Beach Punta Cana - Luxury

Everyone (10) Couples (1)
5 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

26 Dec. 2019 by Social Media Coordinator

Dear Valued Guest, Thank you for your review. Regards.

3 out of 5
Liked the entertainment team. They were excellent. Did not like the service, food, or the room.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Social Media Coordinator

Dear Guest, Thank you for your feedback, we are very disappointed to read we count meet your expectations. Regards.

5 out of 5
Staff is very warm and friendly. Went to celebrate a birthday. Staff provided cake and sang happy birthday in spanish. rooms clean and quiet. Food is excellent- only ate at the buffet. Great entertainment with music and dancing.

Posted by , from NYC on 23 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Social Media Coordinator

Dear Denise, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Dominican Republic. Regards.

2 out of 5
I've been to Caribbean over 30 times and stayed at some of the most luxurious resorts and a few not so nice so at this point I know what to expect. I don't choose all inclusive resorts because the food is usually average at best and drinks are cheap no name brands that are watered down. Dreams was no exception here. Vacationing with small children makes it very convenient having all inclusive but don't expect to be impressed by food. Wine included was not drinkable so we would usually have to buy a bottle at dinner. Restaurants were barely air conditioned and men must wear long pants. I usually prefer a restaurant to have a dress code but this is not fine dining. Dress shorts and collared shirt should be good enough. First room we checked into was run down. Furniture was all scratched and drawers were broken. Closet and fridge doors were also broken. Room had musty odor and overall it was a bit depressing. So we moved to newly "renovated" room which was not much better. This resort is listed as a luxury resort. Definitely not. I would consider it an economy type resort except the price doesn't really indicate that. Then there is the beach...I don't know what happened here but it was horrible. The water was muddy brown and there was seaweed everywhere. So much so they put up barriers in the water to try to keep it off the beach which created a huge eyesore when looking out to the ocean. Every morning there was a huge bulldozer cleaning up. Imagine that view...stay away!!!

Posted by , from New York on 24 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Social Media Coordinator

Dear valued guest, Thank you for sharing with us your experience at our resort. We extend our apologies for the difficulties you experienced during your stay. The lack of follow up you are describing is a weak point we are now targeting. It is through reviews like yours that we continue improving our service. Thank you again for your valued review and for visiting us. Regards

4 out of 5

Nice all inclusive hotel

Pros: clean rooms and responsive staff. Kid friendly.
Cons: ocean had litter (not sure if usual or a fluke) staff did there best to clean beach several times per day. High pressure to attend a sales pitch day 1
Location: Events available through hotel--we did not use any.
The staff were very accommodating and helpful. Grounds and pools nicely maintained. Nice variety of food options with no reservations required.

Posted by , from Madison WI on 30 Dec. 2016

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Comment from Hotel Management

13 Feb. 2017 by Luz Salcé e-concierge Dreams Palm Beach

Dear Dee, Thank you for your review and choosing Dreams Palm Beach. We are truly pleased to know you had a nice experience and also that our food, pools, grounds, cleanliness and staff service fullfilled your expectations. Looking forward to have you back soon. Best regards,

2 out of 5

Not So Priviledged

Pros: Juan Carlos on the beach was super attentive and always happy. Our Bed is our room was AMAZING... SLEPT LIKE A BABY!
Cons: get a new DJ for the disco. HORRIBLE. Also beds on the beach. Nightly shows can use some improvement (especially dj at beach party).
We travel yearly and stay at 4 and 5 star resorts and usually do VIP upgrades. Matter of fact i was in punta cana in June with my girlfiend. I was disappointed that the "priviledged" isn't much of an upgrade. I should've just saved my extra money. The people that don't pay for privy can still access privy beach with no question. Juan Carlos on the beach took great care of keeping our drinks full. Also the buffet was being renovated the whole stay so we ate in the "theatre" which looked more like a conference room. I am a legal secretary so I don't care to see anything conf room setting. I want island, outside air experience. The room was kept very clean by the housekeepers and they came twice/day for bed turndown service. I didn't like that we were supposed to have a mini-bar and snacks but after a couple days of not getting them we called and were told "we had to request it daily". Why would we have to request something I paid for in my "privy" experience? The nightly shows were just ok. And the disco music was HORRIBLE. the dj does NOT KNOW HOW TO PLAY MUSIC AT ALL! And I mean at all. The casino was small and didn't payout at all. Nobody was winning anything, not even a little bit. Also the food made me sick the whole time there. Not sure why but could not keep it in me.

Posted by , from Philly on 20 Sep. 2016

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Comment from Hotel Management

13 Oct. 2016 by Econcierge

Dear Mary! It has come to our attention after reading your comments that we may not fulfill your expectations, we know that there is always room for improvement and we are always willing to take the corrective measures. We respect your opinion and would like to apologize for the inconveniences this may have caused; we hope you know this was never our intention.

4 out of 5

Nice resort, outstanding staff, good food.

The resort is small and has a very intimate feel. While the rooms are a little dated from normal wear and tear, they were extremely clean. The grounds are manicured and lovely. The staff is outstanding, always friendly and eager to help. The beach is very clean, plenty of chairs with both direct sun and shade. The food was surprisingly good for an all inclusive resort. There were many made to order items at the buffet restuarant for lunch and good breakfast selection. The Italian restuarant was very good. I did not enjoy the French restuarant but my boyfriend's meal was good. The Seaside Grill was by far our favorite meal, the Ribeye was outstanding, in fact we decided to eat there again our last night. I would highly recommend this resort if a laid back and friendly atmosphere is the type of vacation you desire.

Posted by , from Louisville, KY on 9 May 2016

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2 out of 5

Below Expectations

Pros: The food was good, very nice not to have to make reservations at the restaurants. The pool area and the Spa services very nice.
Cons: Theirs a lot of things that should be improved, rooms need updating and overall service would be a good start.
Location: We didn't go off the property unless we went on a tour. There were some shops down the street, but did not go to them.
For starters, the service at the restaurants was fair to average at best. The servers didn't seem happy and weren't very friendly. Several times at breakfast we didn't get coffee or water until we were almost done eating, and to try and get refills on drinks, you were better off getting them yourself. Housekeeping services we're average at best. At least 3 days we had to ask for wash clothes even though they took some from the day before. Also, we didn't receive a new bar of bath soap after 5 nights, I had to take one off the service cart. She refilled our incense, but didn't give us matches to light them, so we couldn't use those. Room service options we're very limited depending on the time of day. Throughout the complex, their is no bar that you can sit at and enjoy and drink, you have to sit at tables or in couches and have a server get you a drink or go up to the bar and get it yourself. If you wanted to watch a sporting event on tv, the only place in the complex outside of your room is at the Night Club and they WILL NOT, I repeat, WILL NOT turn the music down to listen to the tv. We were there for 2 NFL games and could watch them, but have to listen to whatever music they had on at the highest volume levels. Someone asked to turn the music down or off and they said, management would not let them. Overall, I was disappointed about the resort, maybe I was expecting too much. I would not stay there again or recommend to other people.

Posted by , from Green Bay, WI on 11 Dec. 2015

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5 out of 5

Nice hotel close to everything g

Had wonderful time in beautiful place. The only issue I had was the transports to and from the hotel. Never made contact with the person st hotel to arrange transport had to go thru hotel to make sure it was arranged.

Posted by , from atlanta on 27 May 2015

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5 out of 5

Recommend for families with kids!

Very polite staff, good food and nice area! Playground on the beach should be renovate.

Posted by , from Simpsonville on 24 Mar. 2015

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About the Dreams Palm Beach Punta Cana - Luxury

Location Cabeza De Toro, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Food and beverage restrictions apply
  • Surcharge for bottled wine
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite live performances included
  • Access to onsite clubs included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included
  • Tennis lessons not included
  • Minibar beverages - restrictions apply

Property Features

Some rates at Dreams Palm Beach Punta Cana - Luxury are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Dreams Palm Beach Punta Cana - Luxury you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This eco-friendly resort also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Punta Cana resort.

  • 500 guestrooms or units
  • 3 levels
  • 9 buildings
  • 5 dining venues
  • 7 bars or lounges
  • 7800 sq ft of conference space
  • 725 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 4
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (20.2 km / 12.6 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Dreams Palm Beach Punta Cana - Luxury offers 500 accommodations with DVD players and safes. Rooms open to furnished balconies or patios. LCD televisions come with cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Bordeaux (Adults Only) - This restaurant specializes in French cuisine.

El Patio(Casual Elegance) - This restaurant specializes in Mexican cuisine. Open daily.

Himitsu (Casual Elegance) - This restaurant specializes in Asian cuisine. Open daily.

Sea Side Grill (Casual) - This restaurant specializes in American cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurants a la carte.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Palm
  • Dreams Palm Beach Punta Cana Luxury
  • Dreams Palm Beach Punta Cana Luxury All Inclusive
  • Dreams Palm Luxury
  • Dreams Palm Luxury All Inclusive
  • Palm Dreams
  • Dreams Palm Luxury All Inclusive All-inclusive property
  • Dreams Palm All Inclusive
  • Dreams Palm Punta Cana Luxury
  • Dreams Palm Beach Punta Cana Luxury
  • Dreams Palm Beach Punta Cana - Luxury Resort
  • Dreams Palm Beach Punta Cana - Luxury Punta Cana
  • Dreams Palm Beach Punta Cana Luxury All Inclusive
  • Dreams Palm Beach Punta Cana - Luxury Resort Punta Cana
  • Dreams Palm Beach Punta Cana Luxury Optional All Inclusive

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.