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"Arrival: when we arrived we were greeted with a warm welcome and some champagne.
Hotel Amenities: as soon as you walk in the look is breathtaking, the
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Adults-only beachfront property with 6 outdoor pools
On the beach
A stay at this Uvero Alto property places you within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay.
All-inclusive
A full-service spa, 12 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and valet parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 492 guestrooms also offer free WiFi and free minibar items. LED TVs come with cable channels, and other amenities include furnished balconies or patios and 24-hour room service.
from C$383
Junior Suite Pool View + Free On-Site Covid-19 Test
Excellence El Carmen - Adults Only All Inclusive ratings based on 26 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Excellence El Carmen - Adults Only All Inclusive
Everyone (18)Couples (6)Family (2)
5 out of 5
Arrival: when we arrived we were greeted with a warm welcome and some champagne.
Hotel Amenities: as soon as you walk in the look is breathtaking, the lobby smells so good. Everything is spotless clean and very well maintained. The landscaping is beautiful. The gym is very well equipped and also sanitized. The room was also beautiful and clean and modern. We were offered an upgrade that included a plunge pool because we were celebrating our anniversary and a jacuzzi it was great
Staff: this was MY FAVORITE! Everyone is so pleasing and hospitable, they’re always asking you if you need anything and looking for ways to make you feel comfortable and satisfied. My favorite was Danny Boy from the pool are bar, I mentioned to him how I missed Dominican dishes (the hotel doesn’t offer any) and he went above and beyond and got me a Dominican dish which was delicious. Alexander from the Martini bar and everyone else at that bar. Joel really surprised me with going to another restaurant to get me dessert that I requested. And lastly, Dominicana I really want to thank her for exceeding my expectations. She arranged a special lunch with my favorite Dominican dish made just for us that left me speechless
Thank you 🙏
The food: this is where it needs work. The taste of some dishes are a hit or miss. I did not like the food from the Lobster house nor Oregano the rest of the restaurants are ok. My favorite ones are the French and The Grill restaurant
If I could giv
Posted by a verified traveller on 24 Jan. 2021
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Comment from Hotel Management
2 Feb. 2021
by The Excellence Collection
Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal. Greetings from The Excellence Collection.
1 out of 5
The Excellence was one of the few places where upgrading to the Club actually meant something. That is no longer the case. We booked the Jr Club Suite and upon arrival upgraded to the Club Pool Rooftop Terrace suite. That was a mistake. I believe the photos of our room speak for themselves. Please note the round ring on the bathroom door is where I cleaned. I don’t think anyone has ever wiped those doors down. It was an absolute disgrace. There were area’s and surfaces that clearly haven’t been cleaned in some time.
The failure to properly fix broken or missing grout is creating a moldy/musty smell in the room. This is basic maintenance 101. Throughout the resort you see cracked and chipping pain, rust, faded signs, stained and dirty tabletops. This place is only 3 1/2 years old. Maintenance isn’t addressing the issues and no one is following up. There is also no consistency in service. We did not have fresh flowers in our room upon arrival, nor did we get our daily newspaper and fresh fruit. Petit fours delivered 4 times and now consists of cornbread rolled in chocolate, nothing special. Extra club amenities??? The ‘private’ Club beach is no up grade from the main beach area. The only difference we could saw was one area you had to provide your room number & check in and the other you sat yourself, faster service and super happy waitress. No upgraded loungers.
Posted by Arty, from Pennsylvania on 27 Feb. 2020
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5 out of 5
Posted by a verified traveller on 3 Feb. 2020
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4 out of 5
Posted by a verified traveller on 18 Nov. 2019
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5 out of 5
Beautiful resort, definitely will be back.
If you choose to stay at this resort please make sure you are Excellence Club Member... Thank you very much to Robinson- Front Desk Supervisor for being very accommodating and making my vacation excellent!!! Thank you very much to Felix and Siomara from house keeping, I truly appreciated your kindness and friendliness!
Thank you Excellence El Carmen and see you soon!
Greg
Posted by Greg on 14 Jun. 2019
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5 out of 5
Had everything I wanted when I wanted it - especially peace and quit during the day and appropriate activities during the evening. People were very nice and inclusive.
Posted by a verified traveller on 23 May 2019
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3 out of 5
Posted by a verified traveller on 23 May 2019
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5 out of 5
Great resort, our second time to this resort. The facilities are immaculate, service is excellent in all areas of the resort. The recreation or entertainment team is outstanding led by Casandra. The activities at the pool, activities at night, live shows, bands etc. are top notch. I highly recommend the resort to anyone. They make every guest feel important and will meet your every need with a smile.
Dislikes: None, other than our 10 nights stay had to end!!
Posted by Joe, from Union City, CA USA on 4 May 2019
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5 out of 5
Everything at this resort was wonderful! The staff were amazing!
Posted by Kristy, from Hudsonville on 1 May 2019
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4 out of 5
We really enjoyed excellence El Carmen. The Facility was great, the staff was extremely friendly and helpful. Unfortunately, I would say that if you have allergies you need to be aware of the foods on any buffet table. Two separate times I asked if there were Nuts in my meal and was told an emphatic no. However, there were almonds in the sautéed spinach and in one of the ice creams. Very dangerous- the staff asked the chef and I just don’t know why I was given incorrect information.
Posted by a verified traveller on 5 Apr. 2019
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About the Excellence El Carmen - Adults Only All Inclusive
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Surcharge for bottled liquor
Minibar (all beverages included)
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
24-hour room service
Fitness facilities included
Tennis included
Bicycling included
Onsite live performances included
Theme parties included
Access to onsite clubs included
Airport transfers not included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Snorkeling excursions not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
All available beverages included
Scuba diving lessons not included
Sailboats not included
Tennis lessons not included
Onsite entertainment and activities included
Property Features
Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers an outdoor tennis court, a spa tub, and a steam room. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Punta Cana property.
Parking: Free valet parking, self parking, and extended parking
Room Amenities
Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include phones along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Private balcony or patio (furnished)
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
International calls (free)
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Climate control (air conditioning)
Ensuite bathroom
Toothbrush and toothpaste
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10 AM.
Agave // Dress Code - This fine-dining restaurant specializes in Tex-Mex cuisine and serves dinner only.
Basmati // Dress Code - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Chez Isabelle / DressCode - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Grill // Dress Code - This steakhouse serves lunch and dinner. Open daily.
Flavor Market / DressCode - This fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 7
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 onsite, at a surcharge of USD 50 for an antigen test and USD 150 for a PCR test. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through April 30, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and schedule departure health screenings.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
Christmas Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
Hotel Names
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults All Inclusive All-inclusive property
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only
Excellence Carmen Inclusive
You should know
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and children 17 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
