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4.4 out of 5

"The property was well-maintained, beautiful and the staff was impeccable. " More

By a verified traveller on Sat 11 Sep 2021

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Hotel Description

Adults-only beachfront property with 6 outdoor pools

On the beach

With a stay at this Uvero Alto property, you'll be within 9 miles (15 km) of Macao Beach and 16 miles (25 km) of Hard Rock Golf Club at Cana Bay.

All-inclusive

A full-service spa, 12 restaurants, and 6 outdoor pools are all featured at this all-inclusive property. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Relax with a drink at one of the 4 poolside bars and enjoy free perks like buffet breakfast and valet parking.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 492 guestrooms also offer free WiFi and free minibar items. LED TVs come with cable channels, and other amenities include furnished balconies or patios and 24-hour room service.

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Beach Front Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Swim-up Suite + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Ocean View + Free On-Site Covid-19 Test

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence El Carmen - Adults Only - All Inclusive ratings based on 28 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Excellence El Carmen - Adults Only - All Inclusive

Everyone (11) Couples (12) Family (5)
4 out of 5
Pool in the room

Posted by , from MEMPHIS on 14 Sep. 2021

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Comment from Hotel Management

14 Sep. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
The property was well-maintained, beautiful and the staff was impeccable.

Posted by on 11 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
The resort it’s very large.We had a swim out room and it was amazing. The only thing I would change if we come again it would be the ocean view with the swim out. The staffs are very friendly and make sure you get what you need. Definitely a five stars from me.

Posted by on 9 Sep. 2021

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Comment from Hotel Management

13 Sep. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4 out of 5
The property, staff, and service were wonderful; however, execrable food.

Posted by on 16 Aug. 2021

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Comment from Hotel Management

16 Sep. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food and beverages in every meal at some restaurants. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Greetings from The Excellence Collection.

5 out of 5
Beautiful hotel everyone super nice n friendly views are great. Stop by the bar and ask for Sammie he’s the man! Definitely would go back

Posted by on 24 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained and the outstanding service provided by our lovely colleagues in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4 out of 5

Posted by on 23 Jul. 2021

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5 out of 5
The property was gorgeous! The accommodations were wonderful! Only thing I didn't like was the shabby looking couch in our room. We will certainly re-book this resort!

Posted by on 29 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention keeping our grounds and facilities immaculate and well maintained, and provide you with excellent service in order to exceed your expectations. We appreciate your suggestion, which has been already addressed to the management department to be considered. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

4 out of 5
Excellence El Carmen - Edwin “The 1 and Only” (Luggage Man), Discino (Bar Waiter on beach), Steven “Black Coffee” (Activities director) and Bianny (beautiful Host) Made our trip amazing! Check in was easy and smooth. "The Grill” was the best restaurant, very good steaks. You will need to coach them up on how you like your food to be prepared. Other restaurants were very mediocre at best. Our rooms were cleaned two times daily so they were very clean. Very nice staff throughout the resort.

Posted by on 14 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. Also, thank you for adding very generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. In addition, the food area is an important aspect we consider and that’s why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with delicious food in every meal at some restaurants. Greetings from The Excellence Collection.

5 out of 5
I had the private pool and it was awesome! The overall size was bigger than expected and water temperature was nice. Pool was regularly cleaned. No complaints.

Posted by on 29 May 2021

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Comment from Hotel Management

31 May 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
As soon as we got there, we were greeted with excellent service and a drink. They sprayed our luggage with disinfectant for COVID and provided free tests. I was in awe with the rooms and they provided service in the rooms all day long. The pools were beautiful with plenty of space to sit down and restaurants to choose from! We loved Felix from the sports Bar. He was awesome. If I went back to the DR I would definitely come back or recommend it to anyone looking for a place to stay!

Posted by on 18 May 2021

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Comment from Hotel Management

18 May 2021 by The Excellence Collection

Thank you for choosing Excellence El Carmen as the host of your Caribbean holiday and for taking your valued time to share your review. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable your getaway was due to the good food quality you encountered at any restaurant you attended, and amusing activities and entertainment provided. We will pass your kind words along to the entire team. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

About the Excellence El Carmen - Adults Only - All Inclusive

Location Playas Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Tennis lessons not included
  • Onsite entertainment and activities included

Property Features

Excellence El Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Excellence El Carmen - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 4 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This Beaux Arts property also offers outdoor tennis courts, a spa tub, and a steam room. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 492 guestrooms or units
  • 12 dining venues
  • 4 bars by the pool
  • 16 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Swim-up bar
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Excellence El Carmen - Adults Only - All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10 AM.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.

Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Grill - This steakhouse serves lunch and dinner. Open daily.

Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee.

Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Reservations are required for onsite COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Punta Cana
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults Hotel Punta Cana
  • Excellence El Carmen Adults Hotel
  • Excellence El Carmen Adults Punta Cana
  • Punta Cana Excellence El Carmen - Adults Only Hotel
  • Hotel Excellence El Carmen - Adults Only
  • Excellence El Carmen - Adults Only Punta Cana
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence Carmen Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel Punta Cana
  • Excellence El Carmen Adults All Inclusive Hotel
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Only All Inclusive
  • Hotel Excellence El Carmen - Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen Adults Only
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence Carmen Inclusive
  • Excellence El Carmen Adults Only All Inclusive Open 09/2016
  • Excellence El Carmen Adults Only All Inclusive OPEN SEPT
  • Excellence El Carmen Adults All Inclusive All-inclusive property
  • Excellence El Carmen Adults All Inclusive Punta Cana
  • Excellence El Carmen Adults All Inclusive
  • Excellence El Carmen Adults Only All Inclusive
  • Excellence El Carmen - Adults Only All Inclusive Punta Cana
  • Excellence El Carmen Adults Only
  • Excellence Carmen Inclusive
  • Excellence El Carmen - Adults Only - All Inclusive Punta Cana

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.