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4.7 out of 5

"The resort is a slice of heaven. Every employee is pleasant, helpful and gracious. The bed was so comfortable with plenty of warmth. Food was good, ... " More

By a verified traveller on Mon 29 Jan 2024

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Hotel Description

5-star beachfront property with 4 outdoor pools

Beachside getaway

With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 9 miles (15 km) of Macao Beach. Cana Bay Golf Club and Punta Blanca Golf Course are within 16 miles (25 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 11 restaurants. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Terrace Suite Ocean Front + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Master Suite + 20% OFF SPA

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Suite With Private Pool Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Garden View + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Suite Ocean View + 20% OFF SPA

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Punta Cana - Adults Only All Inclusive ratings based on 40 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Excellence Punta Cana - Adults Only All Inclusive

Everyone (12) Couples (21) Family (3)
5 out of 5
The resort is a slice of heaven. Every employee is pleasant, helpful and gracious. The bed was so comfortable with plenty of warmth. Food was good, numerous options. We went to a RIU in Aruba last year and this place is miles above in every aspect. We are middle aged and found many couples to talk to. You get to know many faces of other vacationers during your stay.

Posted by on 29 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by The Excellence Collection

Thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.

2 out of 5
we were given a room with a bad mildew smell and bugs crawled around on floor when it rained the pool area and building were kept clean we complained about the smell and were given a dehumidifier two days later which helped somewhat but we feel that this room should not been assigned to anyone and are concerned that we were discriminated against because we booked through Travelocity. the ocean in front of the hotel is basically unswimmable rough and choppy all the time, the staff was very nice the food is mostly mediocre but the French restaurant was good. the building and pool area are beautiful but we would not return to this hotel.

Posted by on 20 Jan. 2024

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Comment from Hotel Management

24 Jan. 2024 by The Excellence Collection

Thank you for selecting Excellence Punta Cana as the host of your Caribbean holidays! Thank you for sharing your discontent regarding your experience at the resort. Our guests’ experience is of utmost importance to us and is of deep regret to hear that your experience with us was not of full satisfaction. Therefore, we appreciate your feedback, rest assured that your comments have been forwarded to the related departments at the property for the implementation of improvements. Once again, thank you for your review. We truly hope to have the opportunity to welcome you back and reinstate your confidence in our services. Greetings from The Excellence Collection.

5 out of 5
Service was top notch. The property was renovated and everything from the pool to the dining to our room (non-club garden view) was beautiful. I highly recommend!

Posted by , from Florence on 5 Dec. 2023

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Comment from Hotel Management

6 Dec. 2023 by The Excellence Collection

Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our latest updates have exceeded your expectations. Our commitment is to make every guest experience as relaxing as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Staff was excellent, entertainment, activities, and dining were amazing. Beautiful resort! Highly recommend

Posted by on 23 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by The Excellence Collection

Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Great place we would stay there again

Posted by on 4 Sep. 2023

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Comment from Hotel Management

5 Sep. 2023 by The Excellence Collection

Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
Property and staff were 5 star! The staff were so friendly and accommodating. Only negative thing I could say and it has nothing to do with the hotel was a couple days the bugs at the beach were really bad. Would suggest bringing some spray. But 5/5 other wise.

Posted by on 26 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by The Excellence Collection

Dear guest,First of all, we would like to thank you for choosing Excellence Punta Cana as your vacation destination and for taking the time to share this review with other travelers.We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. They are passionate about taking care of every single detail and they personalize our service and their attitude is intended to provide a service that is second to none.Due to the fact that the property is located in a tropical environment, the possibility of the presence of mosquitos is very high. By upholding the standards of keeping insects within the resort to a minimum level, the hotel has a specialized fumigation company which works daily to prevent this type of situation.There is a full commitment from the whole company and they are very passionate about their job and they do all their best to offer outstanding service.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.

5 out of 5
Check in and check out was fast and easy. The people were extremely nice. The activities were fun. The entertainment team was great!

Posted by on 20 Jun. 2023

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Comment from Hotel Management

20 Jun. 2023 by The Excellence Collection

Thank you for choosing Excellence Punta Cana as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5 out of 5
The staff does an incredible job taking care of you! The food was good and the drinks kept on coming. Whether you want a quiet or busy vacation you can find them both here. Shows were entertaining. Would recommend.

Posted by on 28 May 2023

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Comment from Hotel Management

30 May 2023 by The Excellence Collection

Dear guest, First and foremost, we would like to thank you for choosing Excellence Punta Cana as host of your holiday destination and for taking the time to share this review with other travellers. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

4 out of 5

Posted by on 6 Apr. 2023

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Comment from Hotel Management

28 Apr. 2023 by The Excellence Collection

Allow us to thank you for your preference on Excellence Punta Cana and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

5 out of 5
We had the BEST honeymoon at excellence punta Cana. Amazing resort and even better staff.

Posted by on 27 Dec. 2022

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Comment from Hotel Management

27 Dec. 2022 by The Excellence Collection

Thank you for choosing Excellence Punta Cana as the host of your Caribbean honeymoon and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

About the Excellence Punta Cana - Adults Only All Inclusive

Location Playas Uvero Alto - Punta Cana, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

Excellence Punta Cana - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Punta Cana - Adults Only All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available. There are 11 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 12 bars/lounges. Public spaces have free WiFi. This Colonial property also offers outdoor tennis courts, a steam room, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 461 guestrooms or units
  • 2 levels
  • 14 buildings
  • 11 dining venues
  • 3 bars by the pool
  • 12 bars or lounges
  • Buffet breakfast (free)
  • Terrace on the roof
  • Towels for the beach
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Excellence Punta Cana - Adults Only All Inclusive offers 461 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. LED televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Toothbrush and toothpaste

Food & Drink

Guests are served free buffet breakfast.

Agave - This restaurant specializes in Mexican cuisine and serves dinner only.

The Grill - This steakhouse serves dinner only. Open daily.

Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.

The Lobster House - This seafood restaurant specializes in seafood and serves breakfast and dinner. Open daily.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Excellence Punta Cana - Adults Only All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Excellence Punta Cana - Adults Only All Inclusive

Policies

No shows require payment in full, including taxes and service fee.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Reservations are required for onsite COVID-19 testing
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Adults All Inclusive Punta Cana
  • All Inclusive Adults Punta Cana
  • All Inclusive Excellence Punta Cana
  • Excellence All Inclusive Punta Cana
  • Excellence Punta Cana Adults Only
  • ExcellencePuntaCana AdultsOnly All Inclusive (OPENING Nov1)
  • Excellence Punta Cana All Inclusive
  • Punta Cana Adults
  • Punta Cana Adults All Inclusive
  • Punta Cana All Inclusive Adults
  • Excellence Punta Cana Adults All Inclusive
  • Excellence Punta Cana Adults Only All Inclusive (OPEN Nov1)
  • Excellence Punta Cana Adults
  • Excellence Punta Cana Adults All Inclusive Punta Cana
  • Excellence Punta Cana Adults Punta Cana
  • Excellence Punta Cana Adults Only All Inclusive
  • Excellence Punta Cana - Adults Only All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.