See all properties

Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Finest Punta Cana by The Excellence Collection - All Inclusive

Beach/ocean view
Down comforters, free minibar, in-room safe, free cribs/infant beds
Down comforters, free minibar, in-room safe, free cribs/infant beds
Down comforters, free minibar, in-room safe, free cribs/infant beds
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪13 min walk‬
  • Macao Beach
    ‪19 min drive‬
  • Cana Bay Golf Club
    ‪27 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪47 min drive‬

Room options

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down comforters, free minibar, in-room safe, free cribs/infant beds

Junior Suite Ocean View

  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

  • 74 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

  • 74 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

Down comforters, free minibar, in-room safe, free cribs/infant beds

Terrace Suite with Plunge Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Junior Swim Up Suite + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Down comforters, free minibar, in-room safe, free cribs/infant beds

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

  • 163 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

  • 149 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite

Down comforters, free minibar, in-room safe, free cribs/infant beds

Finest Club Beachfront Suite

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

  • Sleeps 2
  • 1 King Bed

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

  • 88 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

  • 232 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

  • 88 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

  • 74 sq m
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Preferred Club Master Suite Ocean Front Swim Out King

Secrets Tides Punta Cana All Inclusive - Adults Only

Uvero Alto
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, 111 reviews
The price is CA $545
CA $545 total
includes taxes & fees
Jun 13 - Jun 14
Secrets Tides Punta Cana All Inclusive - Adults Only

About the area

Punta Cana

Beachfront retreat .With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 9 miles (15 km) of Macao Beach. Punta Blanca Golf Course and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 13 min walk - 1.1 km
  • Macao Beach - 19 min drive - 12.6 km
  • Cana Bay Golf Club - 27 min drive - 19.7 km
  • Iberostar Golf Course - 28 min drive - 23.9 km
  • Arena Gorda Beach - 33 min drive - 22.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬14 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Spoon - ‬16 min walk
  • ‪Wink - ‬16 min walk

About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

5-star beachfront property near Sirenis Aquagames Water Park
Finest Punta Cana by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Finest Punta Cana by The Excellence Collection - All Inclusive like a complimentary children's club and an outdoor pool.

There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 17 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a fitness center, and a garden. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 455 guestrooms or units
  • 11 dining venues
  • 17 bars or lounges
  • Deli
  • Kid's club (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Elevator
  • Smoking in designated areas
  • Swim-up bar
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Exterior

Excellence El Carmen - Adults Only All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 2,089 reviews
Excellence El Carmen - Adults Only All Inclusive

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (59 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (45 inches high)

Room amenities

Entertainment

  • 65-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Finest Punta Cana by The Excellence Collection - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 238 per vehicle (roundtrip, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1304 out of 1809 reviews
Rating 8 - Good. 272 out of 1809 reviews
Rating 6 - Okay. 122 out of 1809 reviews
Rating 4 - Poor. 53 out of 1809 reviews
Rating 2 - Terrible. 58 out of 1809 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nestled on the beautiful beach. Grounds were tropical and managed daily. Service was outstanding. From restaurants, bars and room service, everything was amazing.
Stayed 4 nights in May 2025

10/10 Excellent

Ebony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing evening was great room was exactly how the pictures show staff was great clean would definitely book again
Stayed 3 nights in May 2025

8/10 Good

BRIAN

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, new, clean, and well staffed. The beach is beautiful, plenty of places to eat, drink, swim, etc. The amenities for the kids are great - the club and the in-restaurant play rooms are amazing, but don't feel that secure. The staff is very friendly but not as warm as some other resorts until you tip them or speak some Spanish with them. The negatives: food is ok. Typical all-inclusive quality but nothing more. Service is very slow and inconsistent, even if it is friendly. The front desk is not great; they are OBSESSED with getting 5 star reviews. Like you can't confirm check-out time without them hounding you for 25-40 minutes on what you're going to rate them. It's beyond annoying, unprofessional, and feels like extortion. The 'club' upgrade is pushed hard but definitely doesn't seem worth it.
Stayed 7 nights in Mar 2025

10/10 Excellent

Diego, Quito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is run like clockwork, and a great time is guaranteed here. The staff will make everything in their control for you to have an amazing vacation
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Stayed 9 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place people super friendly and great atmosphere
Stayed 3 nights in Mar 2025

10/10 Excellent

Dianne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing! Buildings were contemporary and it looks like the resort is pretty new. Everything was nice and the staff was very friendly! We enjoyed the kids club at the restaurants. The VIP benefit from Expedia was nothing special. They said they plus have a bottle of wine for us but they did not have it in our room. Also, it said that they would provide complimentary room upgrade but they did not offer that. Other than that, we really enjoyed our stay at the Finest resort.
Stayed 7 nights in Feb 2025

10/10 Excellent

Melissa

Stayed 3 nights in Jan 2025

10/10 Excellent

Yelyzaveta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Jerika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the toddler friendly atmosphere. The food was amazing and drinks. The only thing when I arrived I wish they told me more about what the resort has to offer. Also I’m calling to tell them I left my ring camera and no respond. I plan to be back in May hope they respond and have it safe
Stayed 4 nights in Mar 2025

10/10 Excellent

Dimitrios

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good amenities. Food variety and options, nice personnel
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful.
Stayed 7 nights in Feb 2025

10/10 Excellent

Katja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern Hotel with all the outlets you need (restaurants, sports, bars, spa, kids club, activities, entertainment). All the restaurants were beautiful and creative. The food was good, ample choice, creative and plenty! Even though the food was very good it lacked the final touch. But this is what was expected being an island.
Stayed 4 nights in Mar 2025

6/10 Okay

Carlos, South Abington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place should not be a vip property. Not only did I not receive any benefits at check out the staff tried to charge me more money telling me my son was 14 yrs old and should pay as an adult even though I paid through Expedia. I fought it and they conceded but front desk staff was terrible. I’m Dominican and go to DR a lot , not a place I would go to again. They will try to nickel and dime you for everything. Expedia should take them off vip
Stayed 5 nights in Feb 2025

10/10 Excellent

Jason, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. It was some of the best food we have ever had at an all inclusive. The staff was friendly but sometimes it was hard to get on their list to get drinks.
Stayed 4 nights in Jan 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Sishir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed by Finest Punta Cana from the moment we stepped onto the property. As much as the resort is physically impressive and immaculately clean it's actually the staff that impressed me the most. Maybe that's the magic of Finest but somehow they've managed to gather kind, intelligent, and hard working employees that seem to all do a little extra to ensure your stay is enjoyable. So I want to start the review by thanking the staff of Finest Punta Cana. Thank you all for taking care of my family and ensuring that my attention could be on enjoying my vacation and not managing it. Thank you Domingo for helping me to celebrate my wife's birthday. Thank you to Randy for starting all of our days with a smile and a friendly seat for breakfast. Thank you for ensuring my family can find a seat on the beach. We had a swim up pool which was amazing, I would definitely recommend to others. The pools across the resort were great. We really loved playing on the big bubble. The beaches were clean and quiet and not over crowded. Drink service was great. I've been to resorts where the drinks were weak, not this one. We got taken care of. My son and I really enjoyed the evening theatrics, balloons, and musicians. The restaurants are very good and a few of them exceeded my expectations. Surf and Turf - the Dominican Sancocho - the crispy taco appetizer, the steak. Wow! With great service at all of them, of course. The dinner shows were fun too. Thanks Finest!
Stayed 7 nights in Feb 2025

10/10 Excellent

Lorraine Clare

Stayed 5 nights in Jan 2025

10/10 Excellent

Tyereshina

Stayed 4 nights in Feb 2025

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Angelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best spa get away
Stayed 4 nights in Jan 2025

8/10 Good

Jeanne Laura, Montvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was wonderful and well maintained. The pool areas were clean and the wait staff was very good. The resort was only a few years old, however, we had several electronic issues with our room. Our lights came back on during the night even though we shut them off several times. Maintenance had to reset the computer in our room and it resolved the problem. Continually throughout our stay, our room keys did not work---which was a huge inconvenience. Numerous times they were reset at the front desk, and then finally, the motor in our door needed to be replaced. We spent a lot of time waiting for the repair and it was very frustrating. We weren't the only one who experienced this same problem. No comp was offered. We had a roof top pool which was never cleaned during our stay and acquired bird poo and bugs. Ick! Overall, it's a clean wonderful resort for families. The kids had a great time on the bouncy fountain! We did not travel with children so the whiny, tired kiddos in the afternoon were annoying. We ate at the adults only restaurants, which was a great option but there were long waits. The food was good quality and the servers were excellent! But next time I will choose an Adults Only resort. Shout out to: Jimmy and Franklin, the bell boys/luggage, Yvon at the beach club who was very helpful and called maintenance for us in Spanish, Sandy at the beach, and Cassandra, who has the biggest smile ever. Customer Service at the front desk needs better listeners.
Stayed 5 nights in Feb 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Brian Matthew

Stayed 6 nights in Feb 2025