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"This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to re
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4.5-star beachfront property near Arena Gorda Beach
Beachside getaway
Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Arena Gorda Beach and Iberostar Golf Course are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Indoor spa tubs, free WiFi
The 1775 individually decorated guestrooms offer free WiFi and 24-hour room service. TVs come with satellite channels, and other amenities include indoor private spa tubs and furnished balconies.
Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 29 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive
Everyone (15)Couples (2)Family (11)
2 out of 5
The staff was rude our entire trip. They expected tips from you for everything & would stand and wait there until you gave them one. The food made 2 of our group members sick and they ended up eating chips for lunch everyday. We will never stay in a hard rock again. The entertainment at night was limited. We met several other groups there who felt the exact same way. The only place to eat outside is the food stand by the pool which was junk food. We tried ordering food from the inside restaurants to go but they said we were unable to take it outside and we’d have to eat inside at the restaurant. My boyfriend ordered a Valentine’s Day bouquet to our room to surprise me & paid the guy extra for it to be there on time, it wasn’t there and when we asked where it was, they all started panicking. I also ordered a cake to the room for my boyfriends 30th, it came 4 days late and only after I went and asked where it was and why it wasn’t delivered. If I could get a refund for the entire trip, I’d do it.
Posted by a verified traveller on 21 Feb. 2021
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Comment from Hotel Management
22 Feb. 2021
by “This Review was responded to on behalf of the Gen
Dear Hardrocker. We wish to thank you for taking the time to provide us with your comments we will pass them to the related team. Hope to see you again soon to show you the improvements.
4 out of 5
Posted by a verified traveller on 15 Oct. 2020
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Comment from Hotel Management
16 Oct. 2020
by Hard Rock Punta Cana
Hola Rock Star,
Gracias por tomar el tiempo de calificarnos. Espermos poder darte la bienvenida pronto.
Rock On!
4 out of 5
This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to regulations. The staff were some of the most welcoming, nicest people and will treat you like family. If you have any concerns or complaints, they listen and will do their very best to make your stay as great as can be.(Thank you for our complimentary meal for 2!) They followed strict protocol and provided mask for you to wear. During our stay 07/11-07/14 the casino & 9 out of 13 pools were closed and only 4 restaurants were open. Get up & eat whether it's at a restaurant or poolside because the room service menu was extremely limited. The music played at the pools & moon lounge was great. They did their best to cater to everyone. They kept the pools and moon lounge open late which was nice considering there wasn't much to do at night on the property, the few nights we were there.The best food was at Los Gallos. You must have the ceviche and pescado a lo macho. I have to shout out the poolside drink servers and Lis and Kiki, stationed out front who helped us out with any info we needed. The staff really is phenomenal. Rooms could use some updating and a little bit deeper cleaning in some areas(counters, the jet tub let out black dirt so we did not use it.) The resort is huge, get ready to walk. They do provide shuttles but they were usually full. Make reservations for dinner so you don't wait& book that spa/massage its worth it!
Posted by a verified traveller on 15 Jul. 2020
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Comment from Hotel Management
15 Jul. 2020
by Hard Rock Punta Cana
Dear Rock Star,
Thank you for rating us and for your honest review. We sincerely appreciate your words and mention to our staff, we are doing our best to provide our customers with a positive experience during this difficult time. We appreciate your recommendations and we have shared this review with our housekeeping team and management for their follow up.
We look to welcome you in the future.
Best regards.
4 out of 5
The restaurants and quality of food was impressive, especially for an all inclusive resorts. Overall service and attention from staff members was comparable to other all inclusive resorts. Overall cleanliness of common areas in individual buildings was poor. Stairwells and hallways were neglected with debris and floors looking dirty. Attractions such as the “lazy river” and Sports-book were not operational with no explanation.
Posted by a verified traveller on 4 Mar. 2020
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Comment from Hotel Management
4 Mar. 2020
by Hard Rock Hotel & Casino Punta Cana
Dear Guest. We would like to say thank you for taking the time to share your comments and reviews about your stay with us. We are very happy to know that you enjoyed the treatment and service you received fromour staff. Your comments will be passed on to our Management team and the invollved department to make the neccesary correction to welcome our Rockers back on stage. Rock On!!!!
Best Regards.
4 out of 5
The service was great. People were very pleasant and attentive. Food was good too except for Islas, very disappointed at this restaurant.
The push for membership stops me from giving and excellent or 5 stars review. It's a total waste of the limited time most of us have when on vacation.
Posted by Randall on 31 Dec. 2019
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Comment from Hotel Management
1 Jan. 2020
by Hard Rock Punta Cana
Dear Randall,
Thank you so much for your rate and comments, we are happy to know that you enjoy the service from our rockers. Thanks for your suggestion about the food, we have shared your comments with our team for a proper follow-up.
Hope to welcome you soon.
Best regards.
4 out of 5
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
15 Dec. 2019
by Hard Rock Hotel Punta Cana
Dear Rock Star,
Thank you so much for rating us. We hope to welcome you back soon. Keep Rocking!
“This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."
2 out of 5
Not friendly staff, not kids friendmy, poor food services. Food samee everyday. I wouldnt go back.
Posted by New on 11 Nov. 2019
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Comment from Hotel Management
11 Nov. 2019
by "This Review was responded to on behalf of the Gen
Dear New
Thank you for taking the time to write a review, Sergio. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.
5 out of 5
Transportation inside the hotel also very clean and big spacious
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
9 Oct. 2019
by “This Review was responded to on behalf of the Ge
We are glad to read that you enjoyed all of what we've offered. Thank you so much for recommending us and look forward to welcoming you back soon on our stage! Rock On!
1 out of 5
Rooms are out dated first room I got AC did not work after waiting for more than 8 hours for a room change I had to go to front desk and had to give them a very hard time to get anything done. Their excuse is that their members had a activity at that property and i would have to wait. Like if my money isn't as green as theirs. Second room had roaches great. Only thing i was happy with is the Staff at restaurants and clubs they were very nice and helpful. SPEND YOUR MONEY SOMEWHERE ELSE DON'T STAY AT THIS PROPERTY. To finish they then tried to sell me a Membership. NOW THAT'S FUNNY.
Posted by a verified traveller on 19 Sep. 2019
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Comment from Hotel Management
20 Sep. 2019
by General Manager
Please allow us to thank you for taking your time to review about your stay with us and provide us your valued comments about our services, since we consider that this is the best tool we have to improve and provide the best customer service. We are very sorry for the inconveniences and kindly inform that your observations and experience has been informed to the corresponding departments. and we truly hope to have the opportunity to receive you once again and show you our commitment to our guests’ satisfaction.
“This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."
4 out of 5
Loved the beach and ocean! The staff in the restaurant we're not very attentive in keeping waters filled or getting beverages.
Posted by PS on 24 May 2019
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Comment from Hotel Management
24 May 2019
by “This Review was responded to on behalf of the Gen
It makes us very proud to know you appreciate the effort by our staff. It is our main goal to provide the best service to our value guests. We are happy to know you enjoyed your stay. Rock On!
About the Hard Rock Hotel & Casino Punta Cana All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Property Features
Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.
Parking: Free valet parking, self parking, and extended parking
Room Amenities
Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private indoor hot tub
Private balcony (furnished)
Jetted tub
Minibar
In-room dining (24 hours)
Television
Satellite channels
Coffee maker
Luxury bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Unique decor
Wardrobe or closet
Food & Drink
Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Cafetto - This café serves breakfast, lunch, and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.
Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 120 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv
Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
