For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I loved my whole experience with family! It was enhanced by the wonderful Customer Service provided by our Coordinator, Barbara! She was with us the
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4.5-star beachfront property near Arena Gorda Beach
Beachside getaway
Within 3 miles (5 km) of this Punta Cana property, you'll find Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. Arena Gorda Beach and Macao Beach are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Outdoor spa tubs, free WiFi
The 1775 individually decorated guestrooms offer free WiFi and 24-hour room service. TVs come with satellite channels, and other amenities include outdoor private spa tubs and furnished balconies.
Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 36 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive
Everyone (15)Couples (4)Family (15)
5 out of 5
Posted by a verified traveller on 24 May 2021
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Comment from Hotel Management
3 Jun. 2021
by Hard Rock Hotel & Casino Punta Cana
Hey Rock Star, Gracias por tu excelente calificacion. Esperamos poder darte la bienvenida pronto. You Rock!
5 out of 5
Posted by a verified traveller on 22 May 2021
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Comment from Hotel Management
2 Jun. 2021
by Hard Rock Hotel & Casino Punta Cana
Estimado Rock Star, Gracias por tu calificación 5 estrellas. Esperamos poder darte la bienvenida pronto. You Rock!
5 out of 5
I loved my whole experience with family! It was enhanced by the wonderful Customer Service provided by our Coordinator, Barbara! She was with us the whole time, helping, supporting and suggesting tours. Thank You Hard Rock Staff & a special Thank You to Barbara for all of her assistance.
Posted by a verified traveller on 27 Apr. 2021
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Comment from Hotel Management
28 Apr. 2021
by "This review was responded to on behalf of the Gen
Dear HardRocker, we wish to thank you for your review, we will pass your comments to our staff specially with Barbara. Hope to receive you again soon!
4 out of 5
too much mosquitoes
Posted by a verified traveller on 26 Apr. 2021
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Comment from Hotel Management
27 Apr. 2021
by "This review was responded to on behalf of the Gen
Dear HardRocker, we sincerely regret to know the issues experienced, we will share your comments with the involved departments, hope to receive you again soon to change this experience.
5 out of 5
Posted by a verified traveller on 25 Apr. 2021
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Comment from Hotel Management
6 May 2021
by Hard Rock Punta Cana
Dear Rock Star,
Thank you for your five-star review. We look to welcome you soon to the paradise.
You Rock!
4 out of 5
Posted by a verified traveller on 20 Apr. 2021
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Comment from Hotel Management
20 Apr. 2021
by Hard Rock Punta Cana
Hello Rock Star,
Thank you for rating us and sharing your experience with us. We look to welcome you in the future.
You Rock!
1 out of 5
BEWARE with the Legendary sales People.
If you want to enjoy your time in here and not wasting your vacation Fighting...DON'T GO TO THIS MEETINGS.
Once you are in the hotel, they come to you to offer you "free Bali front beach beds and other stuff if you go for a breakfast with them. By the time that you have to claim your "reward" they start to make excuses if you want to exchange it. EVEN if you bought a package that they sell. They offered me a room upgrade and it was exactly the same as the one that we had. We just received one of the 4 things they offered us.
They say they have exclusive areas for members of this programs and you can see in this areas people that they don't belong to them and it's supposed that what they sell is this "exclusivity." So, isn't true.. EVERYONE can be wherever they want bc nobody is supervising.
In my case we spend almost an entire day going to this breakfast, trying to claim this things that they promised us. Its an entire day that I missed just because once you buy the package, they don't care about you anymore.
As I said If you want to enjoy your time in here and not wasting your vacation Fighting against this tricky people...DON'T GO TO THIS MEETINGS.
Also it's supposed that we had transportation one way from or to the airport and the hotel always said that i had to see it with the agency that made the reservation, just because they want to charge you $50 to the airport on crappy taxis.
It used to be a nice and friendly hotel.
Posted by a verified traveller on 8 Apr. 2021
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Comment from Hotel Management
9 Apr. 2021
by Hard Rock Hotel Punta Cana
Dear HardRocker,
we sincerely regret not had been able to meet your expectations in this visit, we hope to receive you again soon to change your experience!
5 out of 5
One of the best vacations, staff couldn’t have been better.. so much to do and many places to eat and shop! Buy a tumbler, they fill it for you and your drink never gets warm :P we’ll deff be going back! Plus it’s in front of the Caribbean ocean instead of the Atlantic, well worth the money
Posted by a verified traveller on 29 Mar. 2021
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Comment from Hotel Management
30 Mar. 2021
by "This review was responded to on behalf of the Gen
Dear Hardrocker, thank you for your review we are glad to know we could meet your expectations, hope to receive you again soon!
5 out of 5
The visit was very nice had a super great time. Would go back again.
Posted by a verified traveller on 26 Mar. 2021
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Comment from Hotel Management
26 Mar. 2021
by Hard Rock Punta Cana
Hey Rock Star,
Thank you for sharing your experience with us. W are happy to know that you enjoyed your stay with us. We look to welcome you soon.
You rock!
2 out of 5
The staff was rude our entire trip. They expected tips from you for everything & would stand and wait there until you gave them one. The food made 2 of our group members sick and they ended up eating chips for lunch everyday. We will never stay in a hard rock again. The entertainment at night was limited. We met several other groups there who felt the exact same way. The only place to eat outside is the food stand by the pool which was junk food. We tried ordering food from the inside restaurants to go but they said we were unable to take it outside and we’d have to eat inside at the restaurant. My boyfriend ordered a Valentine’s Day bouquet to our room to surprise me & paid the guy extra for it to be there on time, it wasn’t there and when we asked where it was, they all started panicking. I also ordered a cake to the room for my boyfriends 30th, it came 4 days late and only after I went and asked where it was and why it wasn’t delivered. If I could get a refund for the entire trip, I’d do it.
Posted by a verified traveller on 21 Feb. 2021
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Comment from Hotel Management
22 Feb. 2021
by “This Review was responded to on behalf of the Gen
Dear Hardrocker. We wish to thank you for taking the time to provide us with your comments we will pass them to the related team. Hope to see you again soon to show you the improvements.
About the Hard Rock Hotel & Casino Punta Cana All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Property Features
Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.
Parking: Free valet parking, self parking, and extended parking
Room Amenities
Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private outdoor hot tub
Private balcony (furnished)
Minibar
In-room dining (24 hours)
Television
Satellite channels
Coffee maker
Luxury bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Ensuite bathroom
Unique decor
Wardrobe or closet
Food & Drink
Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Cafetto - This café serves breakfast, lunch, and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.
Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 120 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive Punta Cana
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
