4.1 out of 5

"I traveled with my 18 month old and the room was not safe for him. All rooms are the same with a Jacuzzi in the middle of the room on a lower level (t ... " More

By a verified traveller on Tue 24 Jul 2018

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find Hard Rock Golf Club at Cana Bay and Arena Gorda Beach. Also, Punta Blanca Golf Course is within 3 miles (5 km) and Iberostar Golf Course is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, a casino, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 1775 guestrooms offer TVs with satellite channels, along with free WiFi. Furnished balconies, 24-hour room service, and minibars are also available.

Caribbean Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$536 per night

Islander Junior Suite - King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Sand Suite - King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Caribbean Sand Suite Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Family Suite (2 Bedroom)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Rock Royalty Level Caribbean Sand Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 73 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (32) Couples (1) Family (7)
2 out of 5
Definitely NOT a 5 star experience nor 5 star service. We had booked 3 rooms for a Family Christmas Reunion. There were BUGS found in 2 of the rooms. Front desk offered fumigation or deep cleaning of the rooms--we had small children in both rooms so opted for cleaning. There was NO follow up to see if situation was rectified. After 2nd room had bugs I requested manager

Posted by on 31 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by hrhcpuntacana

We would like to thank you for sharing your remarks with us. We believe the best way to improve with the valued comments of our guests. The departments involved have been notified of the issues you experienced and corrective actions are in place. We do hope that you provide us with the opportunity to show you the improvements and we can provide you with a memorable stay.

2 out of 5
Definitely NOT a 5 Star Experience! We had booked 3 rooms for a Christmas Family reunion. 2 of the rooms had BUGS in the room. Customer service offered fumigation or deep cleaning--we had small children in these rooms so took option of cleaning. After the 2nd room found with bugs I asked to speak to a manager, no one contacted me thru What'sapp as they said they would--no follow up to see if situation was rectified. VERY disappointed with the overall customer service throughout the resort. Will not return and will not recommend to friends.

Posted by , from Brampton, ON on 31 Dec. 2018

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Comment from Hotel Management

31 Dec. 2018 by hrhcpuntacana

Please allow us to thank you for taking your time to review about your recent stay. We are always looking for ways to improve and your remarks definitely help us. You may rest assured that your comments have been shared with our Management and the correspondent departments for their follow up and improvement. We do wish to welcome you back to show you. Rock On!

4 out of 5
Loved the beach and ocean! The staff in the restaurant we're not very attentive in keeping waters filled or getting beverages.

Posted by on 24 May 2019

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Comment from Hotel Management

24 May 2019 by “This Review was responded to on behalf of the Gen

It makes us very proud to know you appreciate the effort by our staff. It is our main goal to provide the best service to our value guests. We are happy to know you enjoyed your stay. Rock On!

3 out of 5
The AC in our room did not work well and housekeeping skipped our room on our last day.

Posted by on 23 May 2019

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Comment from Hotel Management

23 May 2019 by General Manager

Hello! We truly appreciate your comments. We very much regret that we failed to ensure your comfort during your stay. We are always looking for ways to improve and your remarks definitely help us. We hope to get the chance to welcome you back in the future. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

4 out of 5
The beach is very nice, but there was some small litter by the beach chairs

Posted by on 3 May 2019

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Comment from Hotel Management

4 May 2019 by “This Review was responded to on behalf of the Ge

Your observations will be shared with the team to ensure that we are providing exceptional service across the board. We would be honored if you can come and visit us again so we can truly impress you.

5 out of 5
We have a great time. There was plenty to do all times of the day and night. The kids had a great time. We had plenty of pool time and beach time. There is a lot to offer and we will definitely do it again.

Posted by on 4 Apr. 2019

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Comment from Hotel Management

5 Apr. 2019 by "This Review was responded to on behalf of the Gen

We appreciate your wonderful comments and hope you really have the time to come back and keep on enjoying of the best stay experience you've ever had again. Our staff is really happy to know that your experiences were as expected. Keep on Rocking!

5 out of 5
We had an amazing time at HR Punta Cana. The staff was absolutely wonderful and very friendly. There are so many awesome amenities at the resort. The rooms were very nice and very clean. The activities staff at the main pool were so fun and kept the energy level high. Something for everyone at this resort. We ate at many of the restaurants and attended several shows and enjoyed the casino. Plan your reservations and week out on the first day you are there. I give this resort an excellent rating and will be returning soon.

Posted by on 9 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by hrhcpuntacana

Dear Rocker! We truly apreciate your comments about your recent stay. As you can see, our main goal is to ensure that Rock Stars like you go back home with unforgettable memories and we’re glad this was your case! We cannot wait to have you back. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

5 out of 5
This is my 3rd time to stay here! It gets more perfect every time from the food to the service to the food to the entertainment. I took 4 people with me who had never been they were amazed at how nice and friendly entire staff was. Hotel very clean and pools.

Posted by on 9 Mar. 2019

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Comment from Hotel Management

11 Mar. 2019 by “This Review was responded to on behalf of the Gen

Thank you so much for your review, Hardrocker ! Thank you for deciding to stay with us during this trip! We are thrilled to learn you liked our people. Our stage is ready to receive you once again at this Paradise. Rock On!

4 out of 5
I liked the number of pools available to hang out at.

Posted by , from Waterford, MI on 28 Feb. 2019

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Comment from Hotel Management

1 Mar. 2019 by hrhcpuntacana

Hey Sally! We are pleased to read that you enjoyed the endless amenities we offer! We hope you can come back soon! Rock On!

5 out of 5
I liked how the room had a personalization to the person open up when you first walk in.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by “This review was responded to on behalf of the Gen

Thank you for your comments. We are glad to read you had a pleasant experience with us and hope to have the opportunity to say hello during your next vacation at Hard Rock Hotel & Casino Punta Cana.

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Climbing wall included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • Theme parties included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hard Rock Hotel & Casino Punta Cana All Inclusive, you'll find a full-service spa, a golf course, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A casino, a children's pool, and a health club are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Free self parking and valet parking are available. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 13
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (29.4 km / 18.2 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations with private spa tubs and minibars. Rooms open to furnished balconies. Beds feature premium bedding. Satellite television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to noon.

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This Cafe serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel & Casino All Inclusive
  • Hard Rock Punta Cana All Inclusive
  • Hard Rock All Inclusive
  • Hard Rock Hotel Casino Punta Cana All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Special Offer


Book a stay in a Islander Junior Suite - King Bed room type for travel now-August 24, 2019 and 1 child stays free when using existing bedding and when sharing accommodation with 2 registered adults.


Must book a stay in a Islander Junior Suite - King Bed room type to receive benefits. Full details at check-in. Children age restrictions apply. Limited to 1 child per room. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Kids Stay Free


Book a stay in a Caribbean Diamond Suite Two Double Beds room type, Caribbean Sand Suite Double Beds room type, Caribbean Suite Double Beds room type, Islander Junior Suite (Double) room type, Signature Family Suite (2 Bedroom) room type, or a Signature Presidential Suite 2 Bedroom room type now- December 21, 2019 for travel August 26-November 27, 2019; December 1-December 20, 2019; August 24, 2020-November 27, 2020 and December 1, 2020 -December 18, 2020 and 2 kids stay free when sharing existing bedding.


Full details at check-in. Limited to 2 per room. Age restrictions apply. Taxes and gratuity may not be included. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates apply.