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Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5-star property
Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 1-855-887-0424
3.7 out of 5
Good!
See all 36 travelocity Reviews

"The property is amazing " More

By a verified traveller on Sun 24 Apr 2022

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Hotel Description

4.5-star beachfront property with 13 outdoor pools

Beachside getaway

At this Punta Cana property, you'll be within 3 miles (5 km) of Punta Blanca Golf Course and 6 miles (10 km) of Macao Beach. Arena Gorda Beach and Iberostar Golf Course are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a golf course, free water park access, and a full-service spa. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Caribbean Suite Classic King bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $526* Per night/room 2 Oct. - 3 Oct.

Islander Junior Suite Two King Beds & Sofa bed

Bed Count 2 King Beds Maximum Occupancy 4 Max

Islander Junior Suite King Bed & Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribbean Diamond Double Beds & Sofa Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Rock Family Suite Classic (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Caribbean Diamond King Bed & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 36 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (10) Couples (7) Family (15)
1 out of 5
Tried to check in the room key did not work. Bell hop tried to use master key. His did not work. He tried to use phone to call front desk. It did not work. Spent three hours to get into room. Buffet was closed. That morning, a waitress fixed food for a couple so they did not have to wait in line while we waited. Worst hotel resort I’ve been to. Complaints did not fix anything. Could never personally talk to a manager. Favoritism and terrible operations. Don’t waste your money.

Posted by on 17 Aug. 2022

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Comment from Hotel Management

18 Aug. 2022 by ​Hard Rock Hotel & Casino Punta Cana

Dea Jon, Our apologies for the inconveniences you had while you were with us, we’ll be certain to share your comments with all the involved departments. We would be honored if you would give us a second chance so we can show you what we’re all about.

3 out of 5
The property is amazing

Posted by on 24 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by Hard Rock Hotel And Casino Punta Cana

Hello Vladimir, Thank you for rating us, we hope to see you soon to give you an extraordinary experience and earn the remaining stars! Rock on!

2 out of 5
What a disappointment! We have traveled throughout the Caribbean and this resort was by far the worst! Food, .horrible with the exception of Toro. If your standards and expectations are anticipating a 4 or 5 star resort you will certainly be disappointed. At best its a 3.5 star.

Posted by on 1 Apr. 2022

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Comment from Hotel Management

2 Apr. 2022 by Hard Rock Hotel & Casino Punta Cana

Dear Giselle , Thank you for taking the time to review us! We would also like to apologize for any inconvenience that may have occured during your stay especially with our F&B team. We will share this review with the involved departments for appropriate corrective measures. You Rock!

1 out of 5
The staff is rude and doesn’t care about anything. The rooms are old and things are broken . The place is a disorganized mess and no one cares if your having a bad experience

Posted by on 7 Jan. 2022

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Comment from Hotel Management

8 Jan. 2022 by ​Hard Rock Hotel & Casino Punta Cana

Hi Mark, Thank you for taking the time to write a review, Paulo. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future.

4 out of 5

Posted by on 12 Dec. 2021

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Comment from Hotel Management

12 Jul. 2022 by Hard Rock Hotel & Casino Punta Cana

Hello Sayed, Thank you for rating us and sharing your experience with us. We look to welcome you in the future. You Rock!

4 out of 5
The hotel rooms were the best I've ever stayed in, and the beds were extremely comfortable. The resort was too large for us, personally, but it was beautiful and had plenty of restaurants. I appreciated having a concierge assigned to us to help make reservations, etc. What I didn't like was that the staff was not very well informed on paperwork requirements as far as covid testing and leaving Dominican Republic.

Posted by on 9 Dec. 2021

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Comment from Hotel Management

10 Dec. 2021 by ​Hard Rock Hotel & Casino Punta Cana

Hello Rock Star, Thank you for rating us and sharing your experience with us. We look to welcome you in the future. You Rock.

5 out of 5
Awesome

Posted by on 1 Dec. 2021

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Comment from Hotel Management

2 Dec. 2021 by Hard Rock Hotel & Casino Punta Cana

Hi Rafael, Thank you very much for your 5-star rating, we hope to see you soon to continue giving you an extraordinary experience! Rock On!

3 out of 5
Property is truly beautiful and the rooms are to die for. Be aware there is much construction - expanding property. Also, there are not enough folks to handle the crush when large groups of people check in (Main desk Staff) and when large groups check out (Bell Boys).

Posted by on 24 Aug. 2021

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Comment from Hotel Management

24 Aug. 2021 by Hard Rock Hotel & Casino Punta Cana

Hi, thanks for rating us. We sincerely regret any inconvenience presented during his stay, your comments have been shared with our team. We look forward to welcoming you in the future. You Rock!

1 out of 5
Absolutely out dated. Dirty, nasty, bad smelling, horrible place I have ever been in the Dominican. I stayed 1 night & left. Was refused a refund for the other 4 nights. I have pictures of the sheer nastiness of my room. Rudest staff at the front desk, management is very poor. No one communicates with each other. I was completely brushed under the rug, told I would get no refund for the 4 nights, regardless of the condition of my room.

Posted by on 13 Aug. 2021

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Comment from Hotel Management

13 Aug. 2021 by Hard Rock Hotel & Casino Punta Cana

Dear Rocker, We sincerely regret to hear about your experience with your room and the other issues presented. We have shared your comments with our Management team for their review. We remain at your disposal, Regards.

5 out of 5

Posted by on 31 Jul. 2021

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Comment from Hotel Management

10 Dec. 2021 by ​Hard Rock Hotel & Casino Punta Cana

Hello Amanda, Thank you for rating us. We look to welcome you in the future. You Rock!

About the Hard Rock Hotel & Casino Punta Cana All Inclusive

Location Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Climbing wall included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Theme parties included
  • Childcare not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Hard Rock Hotel & Casino Punta Cana All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hard Rock Hotel & Casino Punta Cana All Inclusive offers its guests a full-service spa, a golf course, a complimentary water park, and 13 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this property measures 65000 square feet (6039 square meters) and includes a conference center. A children's pool, a health club, and a nightclub are also featured at the luxury Hard Rock Hotel & Casino Punta Cana All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 1775 guestrooms or units
  • 3 levels
  • 16 buildings
  • 10 dining venues
  • 4 bars by the pool
  • 3 swim-up bars
  • 20 bars or lounges
  • 65000 sq ft of conference space
  • 6039 sq m of conference space
  • Built in 2009
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 13
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hard Rock Hotel & Casino Punta Cana All Inclusive offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private spa tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private outdoor hot tub
  • Private balcony (furnished)
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique decor
  • Wardrobe or closet

Food & Drink

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Minimum age for COVID-19 test requirement: 18
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.