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"Best resort we have been to for kids activities and things to do. Always something happening for kids. Service was good but some opportunities with bi ... " More

By a verified traveller on Sat 06 Aug 2022

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Hotel Description

Upscale beachfront property with 9 outdoor pools

On the beach

A stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Cana Bay Golf Club. Arena Gorda Beach and Punta Blanca Golf Course are within 12 miles (20 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.

Suite (NEST SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max
CA $449* Per night/room 8 Sep. - 9 Sep.

Suite (NEST SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Ocean View (OCEAN VIEW SWANK SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Villa (PINEAPPLE VILLA)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (PAD SUITE)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 5 Max

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 16 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (5) Family (4)
4 out of 5
Best resort we have been to for kids activities and things to do. Always something happening for kids. Service was good but some opportunities with birthday planning and dining reservations. Overall I give it a 4.

Posted by on 6 Aug. 2022

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Comment from Hotel Management

7 Aug. 2022 by Hotel Management

Dear Boris, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future! Kind Regards

5 out of 5
Nice, clean, safe and friendly staff!!

Posted by , from CARSON on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Hotel Management

Dear Camera, Thank you so much for choosing Nickelodeon Resort Punta Cana for your recent vacation. We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Nickelodeon Resort Punta Cana. We hope to you see again very soon at the Nickelodeon Resort Punta Cana or another one of our Karisma Hotels and Resorts! Sincerely,

5 out of 5
We stayed at the resort for five days and from they first day everyone was wonderful.

Posted by on 10 Jun. 2022

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Comment from Hotel Management

11 Jun. 2022 by Hotel Management

Dear Martha, Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared. We are thrilled to know that we were able to meet your expectation with regard to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Sincerely,

5 out of 5
The most amazing staff very dedicated to their job friendly

Posted by on 24 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Hotel Management

Dear Yullz: Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than receiving the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that our staff had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana. Cordially, Hotel Manager

3 out of 5
Be forewarn that if your child likes freedom and not being yelled at or having a whistle blown at him/her do not go here as your child will get kicked out of the Nick Club. So disappointing.

Posted by on 24 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Hotel Management

Dear Mr. Mark: Thank you very much for taking the time to share your experience, it was an honor to host your recent stay with us. We are disappointed to learn of the challenges you encountered with services extended by members of our Club Nick teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. However, you can be sure that we will be investigating your comments, in order to give the necessary attention. Sincerely, Hotel Manager

5 out of 5

Posted by on 17 Apr. 2022

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4 out of 5

Posted by , from SOUTH PLAINFIELD on 15 Feb. 2022

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2 out of 5
***I contacted the company directly in an attempt to discuss my experience privately. This included a Karisma Hotel Executive who assured me that someone from customer experience would contact me regarding my stay. Two weeks later, I have yet to receive a response*** Rooms smelled like mildew with no concern from hotel staff. Electricity went out multiple times a day. Hotel staff refused to address, resulting in me having to reset the breaker manually. High pressure sales tactics in attempt to sell timeshares. In an era where social media has such an impact on reputation, and for being branded a Nickelodeon Hotel, I am surprised that the company would allow for the rooms to fall in such disrepair and to allow for such high pressure sales pitches to exist in a resort that is centered on families. I would not return to this hotel or any under the Karisma name.

Posted by on 30 Dec. 2021

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Comment from Hotel Management

2 Jan. 2022 by Your Hotel Management

Dear Victoria Thank you for your review, detailing your experiences of your stay with us, at Nickelodeon Resort Punta Cana. We truly value your feedback and please accept our apologies for the areas that we fell short of expectations; every comment provided will help us to perfect the guest and vacation experience we provide. We would like to apologize for any disappointment and inconvenience experienced relating to the assignment or area of your rooms during your stay. We do note all pre-arrival requests and do our utmost to honor all our guest requests received, however, unfortunately we can not guarantee or confirm specific rooms numbers or areas prior to arrival; all rooms are assigned subject to availability. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Please do not hesitate to contact the customer service department, therefore, your comments could be personally attended.

3 out of 5
Definitivamente cuando pense en Nickelodeon para pasar mis vacaciones y cumpleaños, me imaginaba una super mega experiencia, pero la verdad mis expectativas fueron muy altas y lo que recibí fue muy poco, la atención fue regular, no me sentí homenajeado para nada, yo tuve que recalcar que era mi cumpleaños para que me dejen un cupcake, cualquier otra cosa era con costo adicional, TERRIBLE!, desayunar con los personajes fue imposible, siempre estaba copado los cupos, el personal es super desatento, esperar mi habitación fue terrible, casi 1 hora, cuando quise que por 10 segundos se detenga un personaje para tomarme una foto, siendo el día de mi cumpleaños, ningún supervisor me pudo ayudar, eran 10 segundos, CERO EMPATÍA con el cliente, la verdad no lo recomiendo fue una experiencia regular, y para lo que cuesta es un gasto que no se justifica con el servicio que dan, esperar un carrito que transporte era una odisea, casi 20 o 30 min, si es que alguien se dignaba a llevarnos, para salir del hotel nos hacían 50mil preguntas, YO SOY EL CLIENTE, y decido si irme a coger sol afuera o que entre un carro que YO DECIDO, pero ahí parece cárcel, que debo dar mil permisos, llamar 30 veces para que se dignen a responder, no volvería ni gratis.

Posted by on 30 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by Gerencia de Hotel

Estimado Christopher Roman, En nombre de la gerencia y nuestro personal de Nickelodeon Resort Punta Cana, agradecemos el tiempo que se tomó para escribir sobre su reciente visita. Estamos muy decepcionados al escuchar acerca de las inconsistencias con el nivel de servicio que encontró. Por lo general, somos conocidos por brindar a nuestros huéspedes estadías excepcionales desde el momento en que llegan hasta el momento en que se van. Es muy triste saber que tuvo inconvenientes durante su estadía y esto finalmente afectó su experiencia con nosotros. Tenga la seguridad de que hemos hecho llegar sus comentarios a los jefes de cada departamento correspondientes para su revisión interna. Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas. Cordialmente,

1 out of 5
Staff should have more hospitality for the price of this resort.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Your Hotel Management

Thank you, even thou we are disappointed with the 1-star rating we will use it as an opportunity to perfect our services and holiday experiences we offer to our valued guests.

About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Location Uvero Alto, Punta Cana, 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Language classes/lessons included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Tennis rackets included
  • Water fitness classes/lessons not included
  • Yoga classes/lessons not included
  • Theme parties not included
  • Kids club included

Property Features

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 9
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. These individually decorated and furnished accommodations include double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Pull-out sofa bed
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.

Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.

Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

BRGRS.PH - This theme restaurant serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Hotels Resorts Punta Cana Hotel
  • Nickelodeon Hotels Resorts Hotel
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
  • Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
  • Nickelodeon Hotels Resorts Punta Cana
  • Nickelodeon Hotels Resorts Punta Cana All Inclusive

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.