For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).
All-inclusive
This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the picnic area.
Free WiFi, MP3 docks
The 208 guestrooms feature free WiFi, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies or patios, MP3 docks, and 24-hour room service.
from C$1,411
Suite (PAD)
Bed Countroom.options.bedSize.SofaBed.SingularMaximum Occupancy
5 Max
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 13 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma
Everyone (10)Family (2)
4 out of 5
It was great, but no body seemx to kkow 8f hrte is a show
Posted by a verified traveller on 28 Nov. 2019
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Comment from Hotel Management
29 Nov. 2019
by Hotel Management
Dear Guest,
Thank you for sharing your comments with us, we are very happy to know you had a great experience. We hope to be the host of your future holidays!
Kind Regards,
1 out of 5
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
26 Nov. 2019
by Hotel Management
Dear Guest,
Thank you for the time taken to share with us the rate of your recent stay. Please apologize for any area of our services that did not achieve your expectations, we have shared with the necessary departments. Our mission is to make every stay as close to perfection.
Kind Regards,
2 out of 5
Posted by a verified traveller on 8 May 2019
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Comment from Hotel Management
9 May 2019
by Your Hotel Management
Thank you for your rate and for sharing with the community. We are very sorry for the areas that did not achieve your expectations, I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience
5 out of 5
The property was well maintained and clean.
While planning our trip we understood that the resort was family oriented. We thought the resort being a Nickelodeon resort might be overbearing. It was the total opposite. We enjoyed the activities and what was offered. We had fun at the pool as a family, and the water park while interacting with characters.
Posted by a verified traveller on 22 Apr. 2019
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Comment from Hotel Management
15 May 2019
by Nick Team.
Dear anonymous,
Thank you very much for this lovely 5 stars review. We are thrilled to know you and your family had a wonderful stay while with us! We hope to host you all many more times in our hotel.
Sincerely,
1 out of 5
It was ok experience. Service is slow and not what I expected!!
Posted by achi, from nj on 31 Aug. 2018
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Comment from Hotel Management
2 Sep. 2018
by Nickelodeon team.
Dear Achi,
We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do hope you give us another chance as we will definitely improve your experience.
Sincerely yours,
2 out of 5
I really wanted to like this place but overall I was disappointed. Nickelodeon shares property with Sensatori- a high end hotel that caters to British clientele- the main pool is incredibly boring with no activities for the kids, the beach was clean but the water is very choppy, and again no activities for the kids at all. The biggest problem was the main pool and Aqua Nick closed at 7pm!!! Luckily we upgraded our room so we were able to continue swimming. Aqua Nick was better for the kids but there was only the play area, a lazy river and the tiniest pool to relax in. The food was average everywhere- we tried all of the restaurants that allowed kids- some are exclusively for adults only. The shuttle service was unreliable and unsafe (golf carts) and some kids were jumping off the back before the cart came to a complete stop. We did get slimed which was fun but not with the cost $85 for a “private slime”. Overall there are better places to take the kids that have more activities, nicer accommodations and better food.
Posted by a verified traveller on 29 Jun. 2018
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Comment from Hotel Management
30 Jul. 2018
by Hotel Management
Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your stay less than perfect.
5 out of 5
The hotel was clean, fun for kids and adults. Staff is very friendly and very accommodating.
Posted by DA, from New York, NY on 23 Mar. 2018
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Comment from Hotel Management
25 Mar. 2018
by Nickelodeon team.
Dear DA,
Thank you very much for the 5 stars review! We are glad to know you had a great time while with us. We hope to have the honor of hosting you many more times in our property.
Sincerely,
2 out of 5
Definitely not a 5-Star resort
We just got back from the resort. The only good part was the water park for the kids. Other then that, it was not 5-Star. The food was average at best, most of the staff didn’t speak English, service at the restaurants was terrible and it is not as kid friendly as they promote it as. They do not provide life jackets at the pools or cups with lids for little kids.
Posted by Lauren, from New Jersey on 22 Feb. 2018
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Comment from Hotel Management
26 Feb. 2018
by Nick Team
Thank you very much for providing us with your honest review, Lauren.
We are sincerely glad to know you decided to visit us for your vacations. While we are glad to know you did enjoy the time while with us, we are saddened to learn we were not able to fully exceed your expectations. You may rest assured your comments have been shared with the involved departments for the corrective measures to be implemented right away.
We hope to have the chance of hosting you once more in our property.
4 out of 5
The hotel is great the room...
My family and I have a great time at the Nickelodeon hotel. There’s a ton of stuff to do for kids. There is a daily activity sheet handed out every morning things like family slime time, pool dance party, Circus night, character shows and meet and greet with the characters and more. The thing that really disappointed me with the hotel was make reservations to the restaurants prior to arriving at the hotel was extremely difficult. I sent several emails prior to arriving and once we arrived I found out that there was not one reservation made for us. Also the hotel room seem like it was falling apart. The bathtub leaked, the handles on the sinks were incorrect, the beds were extremely uncomfortable and quit squeaky. The balcony door part of it fell off and hit me in the head.
Posted by Erin, from warrington, pa on 17 Nov. 2017
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Comment from Hotel Management
23 Nov. 2017
by Oscar Lora, General Manager, Nickelodeon Hotels &
Dear Erin
First of all I want to thank you for sharing your feedback with us at Expedia. We are sorry that you have experienced mentioned inconvenience with the restaurant reservations and if there were maintenance issues in the assigned Suite; I am truly sorry.
We have addressed all mentioned to our operations Team and Management so that corrective manners can be taken.
Please do not hesitate to contact the Customer Service Team at Karisma Mexcio so that all mentioned can be reviewed with you directly.
Warmest regards,
2 out of 5
will not be returning
Pros:wok wok and the Italian restaurants where good if you could get a reservation, wok wok will tell you that they are booked as you look at a empty room
Cons:Take the management from the Karisma, Eldarado Royal resort in Mexico (same company) and have them train the management and staff at this location.
Location:Buggy Ride was great
If you want the short version, just book somewhere else, if not read on. With the exception of a few of the wait staff most of the staff wouldn't even look at us, I think of fear that you may ask them something. The standard answer here was 30 minutes or just yes, yes and nothing was ever followed up on even asking 3 times often didn't get results. For a new facility it has a lot of problems, everything from serious engineering and design problems right down to the iron, alarm clock, safe, tv remotes, etc. that do not work. Don't get me wrong you will not go hungry here but gourmet is a stretch. Breakfast and lunch are both buffets no matter where you eat. You may go thirsty as the bars often where not opened and when they where the employees where to busy having there own side conversations to get you a drink. If your looking at staying here you should also know that its marketed as an adults only resort?? Sensatori Punta Cana.. look at there reviews also because its the same place, same restaurants, pools, etc. They try separating them like it's a smoking section in diner, but yet they walk you through the adult section with your kids to seat you at the booth right next to them. Speaking of smoking it was acceptable to smoke even at the nick water park which i thought was concerning. With so many choices I would not return to this resort at any price or discount rate, they just don't care or haven't been given the training needed for a 5 star resort.
Posted by Robert, from Pennsylvania on 17 May 2017
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Comment from Hotel Management
22 May 2017
by Guest
Thank you for taking the time to provide us your review, please know every comment raised by you it is of utmost importance when we evaluate our hotel and services. We are truly very sorry if we did not achieve your expectation with hope you will provide us a new opportunity to restore your faith in us.
About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma
All onsite activities, and facilities and equipment included
All non-motorized water sports included
24-hour room service
Tennis included
Volleyball included
Soccer (football) included
Bicycling included
Language classes/lessons included
Onsite live performances included
Airport transfers not included
Premium food items not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
A la carte or gourmet dining is limited
All available beverages included
Scuba diving lessons not included
Windsurfing equipment not included
Snorkeling gear not included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Property Features
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma like a complimentary water park and a complimentary children's club. Free breakfast is available daily. There are 9 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.
208 guestrooms or units
9 dining venues
8000 sq ft of conference space
743 sq m of conference space
Built in 2016
Buffet breakfast (free)
Swim-up bar
Bar or lounge
Coffee shop
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference space
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free water park access
Outdoor pool
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 208 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Flat-screen television
Digital channels
Coffee maker
Luxury bedding
Shower
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6 AM to 11 AM.
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants on site.
24-hour room service is available.
Spa Services
Body treatments
Manicures and pedicures
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Deep tissue massage
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 11 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.
No rollaway/extra beds available
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 80 per person (one way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
