"Best resort we have been to for kids activities and things to do. Always something happening for kids. Service was good but some opportunities with bi
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A stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and 9 miles (15 km) of Cana Bay Golf Club. Arena Gorda Beach and Punta Blanca Golf Course are within 12 miles (20 km).
All-inclusive
This smoke-free property features free water park access, a full-service spa, and 9 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a lazy river and a free kid's club, and families will appreciate the onsite laundry facilities.
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma ratings based on 16 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma
Everyone (5)Family (4)
4 out of 5
Best resort we have been to for kids activities and things to do. Always something happening for kids. Service was good but some opportunities with birthday planning and dining reservations. Overall I give it a 4.
Posted by Boris on 6 Aug. 2022
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Comment from Hotel Management
7 Aug. 2022
by Hotel Management
Dear Boris,
Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.
Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.
Thank you again for your review, and we look forward to hosting you here at Nickelodeon Resort Punta Cana many times more in the future!
Kind Regards
5 out of 5
Nice, clean, safe and friendly staff!!
Posted by Camera, from CARSON on 21 Jun. 2022
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Comment from Hotel Management
22 Jun. 2022
by Hotel Management
Dear Camera,
Thank you so much for choosing Nickelodeon Resort Punta Cana for your recent vacation.
We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Nickelodeon Resort Punta Cana.
We hope to you see again very soon at the Nickelodeon Resort Punta Cana or another one of our Karisma Hotels and Resorts!
Sincerely,
5 out of 5
We stayed at the resort for five days and from they first day everyone was wonderful.
Posted by Martha on 10 Jun. 2022
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Comment from Hotel Management
11 Jun. 2022
by Hotel Management
Dear Martha,
Thank you for your recent visit to the Nickelodeon Resort Punta Cana and the wonderful feedback you’ve shared.
We are thrilled to know that we were able to meet your expectation with regard to your accommodation and our hotel facilities.
We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!
Sincerely,
5 out of 5
The most amazing staff very dedicated to their job friendly
Posted by Yullz on 24 Apr. 2022
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Comment from Hotel Management
1 May 2022
by Hotel Management
Dear Yullz:
Thank you for your wonderful review of your experiences at Nickelodeon Resort Punta Cana, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience.
There is nothing more rewarding than receiving the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that our staff had such a positive effect on your visit and they will be rewarded for their efforts.
Thank you again and we look forward to your next visit to the Nickelodeon Resort Punta Cana.
Cordially,
Hotel Manager
3 out of 5
Be forewarn that if your child likes freedom and not being yelled at or having a whistle blown at him/her do not go here as your child will get kicked out of the Nick Club. So disappointing.
Posted by mark on 24 Apr. 2022
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Comment from Hotel Management
1 May 2022
by Hotel Management
Dear Mr. Mark:
Thank you very much for taking the time to share your experience, it was an honor to host your recent stay with us.
We are disappointed to learn of the challenges you encountered with services extended by members of our Club Nick teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience.
We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. However, you can be sure that we will be investigating your comments, in order to give the necessary attention.
Sincerely,
Hotel Manager
5 out of 5
Posted by Kristi on 17 Apr. 2022
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4 out of 5
Posted by galo, from SOUTH PLAINFIELD on 15 Feb. 2022
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2 out of 5
***I contacted the company directly in an attempt to discuss my experience privately. This included a Karisma Hotel Executive who assured me that someone from customer experience would contact me regarding my stay. Two weeks later, I have yet to receive a response***
Rooms smelled like mildew with no concern from hotel staff. Electricity went out multiple times a day. Hotel staff refused to address, resulting in me having to reset the breaker manually. High pressure sales tactics in attempt to sell timeshares. In an era where social media has such an impact on reputation, and for being branded a Nickelodeon Hotel, I am surprised that the company would allow for the rooms to fall in such disrepair and to allow for such high pressure sales pitches to exist in a resort that is centered on families.
I would not return to this hotel or any under the Karisma name.
Posted by Brian on 30 Dec. 2021
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Comment from Hotel Management
2 Jan. 2022
by Your Hotel Management
Dear Victoria
Thank you for your review, detailing your experiences of your stay with us, at Nickelodeon Resort Punta Cana.
We truly value your feedback and please accept our apologies for the areas that we fell short of expectations; every comment provided will help us to perfect the guest and vacation experience we provide.
We would like to apologize for any disappointment and inconvenience experienced relating to the assignment or area of your rooms during your stay. We do note all pre-arrival requests and do our utmost to honor all our guest requests received, however, unfortunately we can not guarantee or confirm specific rooms numbers or areas prior to arrival; all rooms are assigned subject to availability.
Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience.
Please do not hesitate to contact the customer service department, therefore, your comments could be personally attended.
3 out of 5
Definitivamente cuando pense en Nickelodeon para pasar mis vacaciones y cumpleaños, me imaginaba una super mega experiencia, pero la verdad mis expectativas fueron muy altas y lo que recibí fue muy poco, la atención fue regular, no me sentí homenajeado para nada, yo tuve que recalcar que era mi cumpleaños para que me dejen un cupcake, cualquier otra cosa era con costo adicional, TERRIBLE!, desayunar con los personajes fue imposible, siempre estaba copado los cupos, el personal es super desatento, esperar mi habitación fue terrible, casi 1 hora, cuando quise que por 10 segundos se detenga un personaje para tomarme una foto, siendo el día de mi cumpleaños, ningún supervisor me pudo ayudar, eran 10 segundos, CERO EMPATÍA con el cliente, la verdad no lo recomiendo fue una experiencia regular, y para lo que cuesta es un gasto que no se justifica con el servicio que dan, esperar un carrito que transporte era una odisea, casi 20 o 30 min, si es que alguien se dignaba a llevarnos, para salir del hotel nos hacían 50mil preguntas, YO SOY EL CLIENTE, y decido si irme a coger sol afuera o que entre un carro que YO DECIDO, pero ahí parece cárcel, que debo dar mil permisos, llamar 30 veces para que se dignen a responder, no volvería ni gratis.
Posted by CHRISTOPHER ROMÁN on 30 Aug. 2021
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Comment from Hotel Management
30 Aug. 2021
by Gerencia de Hotel
Estimado Christopher Roman,
En nombre de la gerencia y nuestro personal de Nickelodeon Resort Punta Cana, agradecemos el tiempo que se tomó para escribir sobre su reciente visita. Estamos muy decepcionados al escuchar acerca de las inconsistencias con el nivel de servicio que encontró. Por lo general, somos conocidos por brindar a nuestros huéspedes estadías excepcionales desde el momento en que llegan hasta el momento en que se van. Es muy triste saber que tuvo inconvenientes durante su estadía y esto finalmente afectó su experiencia con nosotros.
Tenga la seguridad de que hemos hecho llegar sus comentarios a los jefes de cada departamento correspondientes para su revisión interna.
Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.
Cordialmente,
1 out of 5
Staff should have more hospitality for the price of this resort.
Posted by a verified traveller on 21 Jul. 2021
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Comment from Hotel Management
21 Jul. 2021
by Your Hotel Management
Thank you, even thou we are disappointed with the 1-star rating we will use it as an opportunity to perfect our services and holiday experiences we offer to our valued guests.
About the Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma
All onsite activities, and facilities and equipment included
All non-motorized water sports included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Language classes/lessons included
Onsite live performances included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Use of golf equipment not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
All available beverages included
Scuba diving lessons not included
Windsurfing equipment not included
Snorkeling gear not included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Tennis rackets included
Water fitness classes/lessons not included
Yoga classes/lessons not included
Theme parties not included
Kids club included
Property Features
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. This 5-star Punta Cana property is smoke free.
460 guestrooms or units
9 dining venues
Built in 2016
Cooked-to-order breakfast (free)
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Bar by the pool
Swim-up bar
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 9
Children's pool
Lazy river
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 2
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Sofa bed
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Property shuttles: Airport shuttle
Parking: Free valet parking and self parking
Room Amenities
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. These individually decorated and furnished accommodations include double sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio
Pull-out sofa bed
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Flat-screen television
Digital channels
Coffee maker
Luxury bedding
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Wardrobe or closet
Food & Drink
Guests are served free cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 11 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitization practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: USD 80 per person (one way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
