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"I liked how each pool had a different vibe (party / relaxing / water activities). The meals were good the wifi was fast. The entertainment was loud bu
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At this Punta Cana property, you'll be within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Arena Gorda Beach and Los Corales Beach are also within 3 miles (5 km).
All-inclusive
A nightclub, 11 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 10 bars/lounges and enjoy free perks like buffet breakfast and free self parking.
Sofa beds, plasma TVs
Offering conveniences like sofa beds and coffee/tea makers, the 860 guestrooms also have free minibar items and plasma TVs. Room service, premium bedding, and rainfall showerheads are also available.
Occidental Punta Cana - All Inclusive Resort ratings based on 36 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Occidental Punta Cana - All Inclusive Resort
Everyone (19)Couples (3)Family (13)
4 out of 5
I liked how each pool had a different vibe (party / relaxing / water activities). The meals were good the wifi was fast. The entertainment was loud but finished at 11pm every night. I would definitely recommend this resort had a great time.
Posted by a verified traveller on 18 Feb. 2020
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Comment from Hotel Management
19 Feb. 2020
by Marcos Castillo
Dear Guest,
Thank you for sharing your feedback regarding your recent stay with us. There is nothing more important to us than to offer each of our guests a five-star quality of service and an excellent holiday experience.
We truly hope we have the opportunity to host you again in the future. We guarantee that we will not only meet, but surpass your expectations.
It was sincerely our pleasure to serve you.
Best regards,
Marcos Castillo
General Manager
Occidental Punta Cana
3 out of 5
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by Marcos Castillo
Dear Guest,
Thank you for choosing us as your holiday destination and for taking the time to provide us with your experience rate. We are dissapointed to see that you didn't enjoy the five stars vacation that our guests are used to have.
We hope you reconsider visiting us again, as a chance to turn around your last holiday with us and change your perception of our resort.
It was a pleasure to serve you.
Best regards,
Marcos Castillo
General Manager
Occidental Punta Cana
5 out of 5
Posted by a verified traveller on 13 Feb. 2020
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Comment from Hotel Management
13 Feb. 2020
by Marcos Castillo
Dear Guest,
Thank you very much for taking the time to leave a review regarding your recent stay with us at Occidental Punta Cana. We are pleased to know you enjoyed a five star experience.
We will be glad to host you again.
It was truly a pleasure to serve you.
Best regards,
Marcos Castillo
General Manager
Occidental Punta Cana
2 out of 5
The rooms here are gross. Traveled with a few other couples. My room has smelled like pee the whole time. The room next door to mine is where the maid closet is keeping all the extra linens, the maids start slamming the door for supplies at 6:30am until about 11. The first morning of our stay I left a $5 usd $ with a note in Spanish to replenish the beers. They only leave two mini beers in the room. They left no extra beers with the tip then the next three days they left no beers in our fridge! There was a cockroach dying on the floor. Our land line phone range the first two days at 7:30am with a call to sell me stuff. I took it off the hook after being annoyed. Occidental is accidentally a bad choice. I just would go somewhere else.
Posted by a verified traveller on 12 Feb. 2020
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Comment from Hotel Management
13 Feb. 2020
by Marcos Castillo
Dear Guest,
Thank you for rating your experience with us. Needless to say, it is disappointing to know that we failed to meet your expectations. Negative comments, however, are a good way to identify the areas in which we need to improve. I have forwarded your review so our management team can address these issues directly.
We truly hope that you choose to stay with us in the future, so we have the opportunity to surpass your expectations on a future visit to Punta Cana.
It was our pleasure to serve you.
Sincerely,
Marcos Castillo
General Manager
Occidental Punta Cana
5 out of 5
Liked the Pool, beach and room.
Difficulty getting drinks and music at the swim up bar was way to loud.
Much of the Hot food was cold in the main dining area.
Temp of main dining room seemed cold. Even windows had condensation.
No General hot tub and running machines needed Maintenance. All speeds were wrong.
Posted by Jerry, from Columbia, Md on 31 Jan. 2020
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Comment from Hotel Management
6 Feb. 2020
by Marcos Castillo
Dear Jerry,
First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. We are glad that in many aspects you were satisfied with our holiday offering, but know we have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of our resort. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service.
Once again, we thank you for choosing to stay with us and hope that in the future you reconsider letting us host you again. We guarantee that we will not only meet, but surpass your expectations.
It was truly our pleasure to serve you.
Cordial regards,
Marcos Castillo
General Manager
Occidental Punta Cana
3 out of 5
Looking for a resort to the DR with bare minimum? This is the one! Although, the resort was nice and staff was somewhat accommodating, you can most likely have a better experience elsewhere. Excursion deals offered at property was great however. 7 for $99.
Posted by a verified traveller on 10 Nov. 2019
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Comment from Hotel Management
14 Nov. 2019
by AmbarOPC
Dear Guest,
I would like to thank you for taking a moment to provide us with feedback regarding your recent stay at the Occidental Punta Cana. Although we always strive to give each and every one of our guests an excellent experience, we do understand that it is not always possible to fulfill their expectations. I would like to apologize for anything you might’ve encountered during your time with us that made your holidays less than perfect.
On behalf of the Occidental Punta Cana and its staff, I would like to reiterate our appreciation for choosing to stay with us. I hope you reconsider giving us another opportunity to serve you and, this time, exceed your expectations.
It was truly a pleasure to serve you.
Best Regards,
Ambar Guzman
Assistant Manager
Occidental Punta Cana
2 out of 5
They need to work more in what type of people they hired because the staff at the check in and restaurants were really rude they act like they don’t want be there, talking rude to the customers making our life difficult when we just go to relax ourself(more friendly ppl ASAP) food, pool, room + beach really good . The bar in the poor the best.
Posted by Lisbeth on 5 Nov. 2019
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Comment from Hotel Management
6 Nov. 2019
by AmbarOPC
Dear Lisbeth,
Greetings from the Occidental Punta Cana !
We appreciate your feedback. Although we are glad to know that in we’ve met some of your expectations, we would like you to know, that there is nothing more important to us that providing each one of our guests with an excellent holiday experience. This is why we want you to know that we are constantly refreshing and renewing our installations and services. We truly hope to have the opportunity to host you again in the future, so we can not only meet, but surpass your expectations.
It was our pleasure to serve you.
Warm regards,
Ambar Guzman
Assistant Manager
Occidental Punta Cana
5 out of 5
The beauty and pretty much everything else. The vacation concierge was annoying though and wouldn’t leave me alone.
Posted by a verified traveller on 26 Aug. 2019
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Comment from Hotel Management
26 Aug. 2019
by AmbarOPC
Dear Guest,
Thank you for rating the quality of our holiday offering so highly. Needless to say, we are thrilled to hear that we were able to meet your expectations. We truly hope to have the opportunity to host you again in the future.
It was our pleasure to serve you.
Best regards,
Ambar Guzman
Assistant Manager
Occidental Punta Cana
5 out of 5
Friendly staff, excellent restaurants, Santos is the best bartender at the pool, varied night entertainment, beautiful pools, nice bars
Posted by a verified traveller on 10 Aug. 2019
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Comment from Hotel Management
12 Aug. 2019
by AmbarOPC
Dear Guest,
Thank you for taking a moment to share your recent experience at the Occidental Punta Cana with us. I sincerely apologize for being unable to respond to your review in Portuguese. We try to give every single one of our guests a very personalized experience, even once they’ve already left the hotel.
That said, I would like to express our sincerest gratitude for your kind words and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you.
Best regards,
Ámbar Guzmán
Assistant Manager
Occidental Punta Cana
5 out of 5
Posted by a verified traveller on 6 Aug. 2019
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Comment from Hotel Management
8 Aug. 2019
by Luz Salcé, Gte. Relaciones Públicas
Dear guest,
Thank you very much for visiting Occidental Punta Cana.
We are glad to learn you had a excellent holiday experience.
It will be a pleasure to welcome you again soon.
Sunny regards from paradise,
About the Occidental Punta Cana - All Inclusive Resort
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Yoga classes/lessons included
Pilates classes/lessons included
Sailboats not included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Onsite entertainment and activities included
Gratuities included
Local beverages and soft drinks only
Additional gratuities accepted
All food and beverages included
Surcharge for premium or imported alcoholic beverages
Minibar (only non-alcoholic beverages included)
Onsite live performances included
All land activities, and recreational facilities and equipment included
Theme parties included
Property Features
Occidental Punta Cana - All Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Occidental Punta Cana - All Inclusive Resort offers its guests 3 outdoor swimming pools and a fitness center. There are 11 restaurants on site. You can enjoy a drink at one of the bars, which include 10 bars/lounges and a swim-up bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. A business center and a meeting room are available. A nightclub, spa services, and a terrace are also featured at the eco-friendly Occidental Punta Cana - All Inclusive Resort. Self parking is free. This 4-star Punta Cana property is smoke free.
Occidental Punta Cana - All Inclusive Resort offers 860 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations are furnished with double sofa beds. Beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Pull-out sofa bed
Stocked minibar (free)
In-room dining
Plasma television
Coffee maker
Luxury bedding
Shower
Rainfall showerhead
Housekeeping (daily)
Laptop safe
Telephone
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. The property hosts a free manager's reception daily.
El Alcázar - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Las Reses - This restaurant serves dinner only. Open select days.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
Via Veneto - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
Caracolas - This restaurant specializes in seafood and serves dinner only. Open select days.
Room service is available.
Spa Services
Deep tissue massage
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body scrubs
Facial treatments
Aromatherapy treatments
Hydrotherapy treatments
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at noon
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Occidental Punta Cana - All Inclusive Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
Christmas Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
Hotel Names
Occidental Grand Punta Cana
Occidental Grand Punta Cana All Inclusive
Occidental Punta Cana Grand
Punta Cana Grand Occidental
Occidental Grand Punta Cana All Inclusive Resort
Occidental Punta Cana All Inclusive Resort
Occidental All Inclusive Resort
Occidental Punta Cana
Occidental Punta Cana All Inclusive
Occidental All Inclusive
Occidental Inclusive Resort
Occidental Punta Cana - All Inclusive Resort Punta Cana
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
