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"The staff were very friendly! We especially enjoyed talking to Kelvin, he worked in the bar closest to the beach! He was very friendly and made us fee
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With a stay at this Uvero Alto property, you'll be within 6 miles (10 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. Relax with free beach cabanas and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a lazy river and a free kid's club, and supervised childcare is an added bonus.
Spa tubs, free WiFi
Boasting private spa tubs and jetted bathtubs, the 911 guestrooms also offer thoughtful touches like free minibar items and espresso makers. Other amenities include free WiFi, balconies, and LCD TVs.
Ocean El Faro Resort - All Inclusive ratings based on 17 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Ocean El Faro Resort - All Inclusive
Everyone (4)Couples (6)Family (5)
4 out of 5
The staff were very friendly! We especially enjoyed talking to Kelvin, he worked in the bar closest to the beach! He was very friendly and made us feel so comfortable, I would definitely go back!
Posted by a verified traveller on 18 May 2021
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4 out of 5
I usually never leave reviews, however, I would have like to of known this prior to booking the reseravation. The hotel, meals, staff was all excellent. The beach is aweful! You can not swim in the ocean bc it has sharp rocks/boulders throughout the entire front of the hotel. There is however a very nice sandy lagoon off to the left of the resort. They do not tell you about this lagoon, we found it on day 3 of our vacation. The only other complaint I have is that they mix your drinks VERY strong! Im sure others wont concider this a downfall, however, i would like to rememebr my days past noon.
Besides those 2 things everything else way fantastic. They have awesome shows at night as well
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
9 Feb. 2020
by Ocean El Faro Team
Dear Guest!
We would like to express our gratitude for choosing us for your holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments.
We are sincerely looking forward to the pleasure of welcoming you again.
4 out of 5
I loved all of the dining options...however, I just wish they stayed open a little later into the evening.
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
31 Jan. 2020
by Ocean El Faro Team
Dear Guest!
Thanks for you feedbacks, and for leet us know how your experiece was.
We hope to see you soon.
4 out of 5
This was our second trip to this resort and it is an amazing place! A couple of things that drop the rating. It's next to impossible to get the mini fridge stocked. It took 3 days to get bottled water. The staff is very friendly. However, the H10 sales people will not leave you alone. Our first trip, we spent the entire week walking out of our way to avoid them. The second trip, we decided to talk to them so we wouldn't have to spend the week avoiding them. We made it very clear we weren't interested in purchasing anything but wanted the voucher for the free excursion that was being offered (which we never received). We finally agreed to give them 30 minutes. We left the lobby with a "representative" that was very rude and two-faced. In front of her boss and co-workers, she was all smiles, polite, and professional. When we were alone, she was rude and told us we were wasting her time. On our ride to the presentation, she was texting and handed her phone to a coworker the minute we arrived for the presentation. She was very fake, unprofessional, and wore clothing that was popping at the seams. We listened to the "spill" until they gave us the absolutely ridiculous price. We told them we weren't interested and asked for our voucher. Everyone acted like they had never heard of the voucher that was promised by multiple people. The resort is great but these sales people bring down the overall rating.
Posted by a verified traveller on 25 Nov. 2019
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Comment from Hotel Management
4 Dec. 2019
by OCEAN EL FARO TEAM
Thanks for letting us know how wonderful your experince was, we hope to see you soon.
5 out of 5
Fantastic property, Fernando the Butler was amazing and Emmanuel at the Privilege Beach was a super star, both take pride in all they do and go out of their way for guests.
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
4 Dec. 2019
by OCEAN EL FARO TEAM
Thanks for letting us know how wonderful your experince was, we hope to see you soon.
1 out of 5
The level of service we received from this property was disgusting. I have been to many resort in the DR over the years and have never experienced something like this. The front seat was disrespectful to both me and my guest before we got on the property. On the other hand the resort itself was very very nice. However, i will not be coming back to this resort. Ever.
Posted by a verified traveller on 14 Nov. 2019
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Comment from Hotel Management
14 Nov. 2019
by Ocean El Faro Team.
Dear Guest!
Receive an exclusive regards.
We are very disappointed to read that your experience with us did not meet your expectations, our main goal is to provide a wonderful vacation experience to all our guests and we sincerely care that our guests receive a friendly, respectful and professional service at all times and without distinction. We regret that you did not feel in that way.
5 out of 5
Posted by a verified traveller on 31 Oct. 2019
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Comment from Hotel Management
31 Oct. 2019
by Best regards, Ocean El Faro Team
Dear Guest!
We are glad to know that your recent stay with us were for your agreeable, we hope to see you soon.
5 out of 5
Loved the resort. Just wished there were other activities in the afternoon once we were done swimming
Posted by a verified traveller on 27 Oct. 2019
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Comment from Hotel Management
28 Oct. 2019
by Greeting from Ocean El Faro
Dear Guest!
Thanks for choosing us, and for share your experiences with us, thanks for your suggestion, it help us to improve everyday.
We hope to see you soon.
5 out of 5
We loved the Dominican people. The staff was very friendly and accommodating. The beach was relaxing and had an amazing breeze. The pools and restaurants were well cared for and clean as were the rooms. The kids loved the lazy river . If you are worried about the DR don’t be -but you must worry about what you do to yourself - Do not go overboard with food or drink because if you were to this anywhere you go you will end up with an upset tummy. Use your intelligence and logic and have a great vacation as we did when we stayed at Ocean El Faro and remember nothing is perfect be patient and kind and you will get this in return.
Posted by a verified traveller on 9 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by Guest Services Ocean El Faro
Dear Guest,
Receive our most cordial greetings,
On behalf of our Hotel staff, we thank you for choosing us, it is a great pleasure to have you in our property and to know that you are enjoying yourself at the fullest!!! Comments like yours help us get better and better each day. Knowing the level of satisfaction we have achieved in our guests, motivates us to continue working hard day by day in order to overcome our services.
We look forward to welcoming you soon,
Best regards,
4 out of 5
Posted by a verified traveller on 4 May 2019
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Comment from Hotel Management
8 May 2019
by Guest Services Ocean El Faro
Dear Guest,
Receive our most cordial greetings,
On behalf of our Hotel staff, we thank you for choosing us, it is a great pleasure to have you in our property and to know that you are enjoying yourself at the fullest!!! Comments like yours help us get better and better each day. Knowing the level of satisfaction we have achieved in our guests, motivates us to continue working hard day by day in order to overcome our services.
We look forward to welcoming you soon,
Best regards
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Property Features
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the sand beach. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. This 4.5-star Punta Cana property is smoke free.
Ocean El Faro Resort - All Inclusive offers 911 air-conditioned accommodations with private spa tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Private balcony
Jetted tub
Stocked minibar (free)
In-room dining (limited hours)
LCD television
Espresso maker
Coffee maker
Luxury bedding
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Hydrotherapy treatments
Sauna in spa
Minimum age to access spa is 18
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels). This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).
No cribs (infant beds) available
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Safety Program (H10 Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
Hotel Names
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property
You should know
Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
