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Ocean El Faro Resort - All Inclusive

5.0 star property
5-star beachfront property near Macao Beach

Choose dates to view prices

Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Creator video - submitted by Escape Theory
Privilege Royal Master Suite | Bathroom
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Sirenis Aquagames Water Park
    ‪15 min drive‬
  • Place, Cana Bay Golf Club
    ‪22 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪45 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(276 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Vista Piscina

8.2 out of 10
Very good
(126 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(35 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.6 out of 10
Good
(37 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom

Privilege Royal Master Suite

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 52 sq m
  • Sleeps 2

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • 126 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 49 sq m
  • Sleeps 4

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • 49 sq m
  • Sleeps 4

Suite Luxury with Sea View

  • 110 sq m
  • Sleeps 2

View all photos for Junior Suite Vista Piscina

Junior Suite Vista Piscina

Junior Suite Vista Piscina

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite

Daisy Family Junior Suite

Daisy Family Junior Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

Daisy Family Junior Suite Pool View

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Punta Cana

Beachfront retreat .Your stay at this Uvero Alto property places you within 6 miles (10 km) of Macao Beach and Sirenis Aquagames Water Park. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • Macao Beach - 14 min drive - 9.3 km
  • Sirenis Aquagames Water Park - 15 min drive - 6.5 km
  • Cana Bay Golf Club - 22 min drive - 17.0 km
  • Iberostar Golf Course - 23 min drive - 21.5 km
  • Arena Gorda Beach - 26 min drive - 22.0 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪El Mercado - ‬8 min walk
  • ‪Lobby Bar - ‬11 min walk
  • ‪Beach Club El Faro - ‬1 min walk
  • ‪Showtime Bar - ‬8 min drive
  • ‪Mike's Coffee & Tea By Ocean Hotels - ‬7 min walk

About this property

Ocean El Faro Resort - All Inclusive

5-star beachfront property near Macao Beach
Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 13 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 598 guestrooms or units
  • 3 levels
  • 18 buildings
  • 11 dining venues
  • 3 swim-up bars
  • 13 bars or lounges
  • 6028 sq ft of conference space
  • 560 sq m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Ocean El Faro Resort - All Inclusive offers 598 accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to balconies. 49-inch LCD televisions come with cable channels.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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Ocean Blue & Sand Beach Resort - All Inclusive
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  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.3 out of 5, Excellent, 5,047 reviews
The price is CA $423
CA $423 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean El Faro Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

Guests should have 18 years old or older to access nightclub

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Frequently asked questions

How close is Ocean El Faro Resort - All Inclusive to the airport?

Ocean El Faro Resort - All Inclusive is 25.2 mi (45-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on May 7, 2026 start from CA $445, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ocean El Faro Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean El Faro Resort - All Inclusive.

How close is Ocean El Faro Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Ocean El Faro Resort - All Inclusive offer free breakfast?

Ocean El Faro Resort - All Inclusive offers free buffet breakfast every day from 6:00 AM to 11:00 AM.

Is there a casino at Ocean El Faro Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (23-min drive) is nearby.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in.

Is there free parking at Ocean El Faro Resort - All Inclusive?

This property offers free self parking.

Does Ocean El Faro Resort - All Inclusive have a pool?

Ocean El Faro Resort - All Inclusive features 2 outdoor pools and a children's pool.

Does Ocean El Faro Resort - All Inclusive have a restaurant?

Ocean El Faro Resort - All Inclusive is home to El Mercado, which features international cuisine.

Does Ocean El Faro Resort - All Inclusive have a spa?

This property has a spa, which features body treatments, mani/pedis, and massages.

How close is Ocean El Faro Resort - All Inclusive to downtown Punta Cana?

Ocean El Faro Resort - All Inclusive is 20.6 mi away from Punta Cana.

Ocean El Faro Resort - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2048 out of 3748 reviews
Rating 8 - Good. 825 out of 3748 reviews
Rating 6 - Okay. 424 out of 3748 reviews
Rating 4 - Poor. 222 out of 3748 reviews
Rating 2 - Terrible. 229 out of 3748 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Taquana, Baltimore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel, nice staff and good food.
Stayed 6 nights in Mar 2026

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2026

8/10 Good

Benjamin Jay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Amenities, Welcoming environment and property in general was amazing. Staff didn’t pay much attention to details and totally missed part of my main reason there. Nonetheless, H10 is Fabulous resort and I’ll visit again. Very much recommendable
Stayed 5 nights in Jan 2026

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pools and lazy river. Clean rooms, although face cloths and hand towels were hit and miss. Received only one face cloth a total of about 3-4 times in an 11 day stay. Staff were very friendly and helpful. Nice view of pool area from balcony. Lots of dining options, nightly entertainment.
Stayed 11 nights in Jan 2026

10/10 Excellent

ODINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a lovely temperature and there was always something fun going on. We loved the swim up bar. I wish the staff enforced the rule about not holding the lounge chairs because they were usually all taken before 9am and people took off for hours so no one else could use the chairs. Also would like to see the pool a bit better maintained and cleaned.
Stayed 6 nights in Jan 2026

10/10 Excellent

Patrick

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We literally couldn’t possibly have had a better experience if we tried. Everything was perfect. Anyone who says otherwise has unrealistic expectations of a country like the Dominican. The resort is immaculate. Is there a tile missing from the pool deck or a bit of dampness in the rooms? Sure. But like, get over yourself if that’s your main review. Food was delicious. There was a French fry card, a pool-side handmade crepe station, several buffets, and a multitude of sit down restaurants. We were not privilege, so we did not get advanced reservations, but you can definitely get reservations. All you have to do is relax and take whatever time you can get. If there was an 830pm available, we grabbed it. You would never go to a big city and expect there to be availability at every restaurant in the city so why would you here? We got reservations at every single one of the restaurants over the course of our week. Sakura and Margarita were our favorites. We loved it. Already planning to return.
Stayed 7 nights in Jan 2026

10/10 Excellent

Hao Yan

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Dec 2025

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! The rooms were clean. Jorge, the chef was the nicest most helpful person ever, helping with special requests we had. We had a great time here
Stayed 7 nights in Jan 2026

8/10 Good

ankita

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great staff. Room needs lots of fixing. Food can be better too. Drinks are great. We had lots of issues with power turning off automatically in our room and we had to ask to change the room instead of them offering. The beach is great.
Stayed 4 nights in Jan 2026

10/10 Excellent

Taliah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVED this resort. I will be staying here every time I come to Punta Cana!
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Evelin, Gabriel and Aritzia at the front were excellent. The rooms were very nice. Clean and excellent house keeping. Pools and activity facilities were clean and well maintained. The water park is amazing for small Children. Shallow and the slides are slow. The life guards need more consistency in regards to rule enforcment. Some would try to not allow parents with small children to take them up to the slides while others would let adults wih no children enjoy them. Upon asking for clarification we were informed that the rule was that parents could take their children up but slides were only to be used by the children. No adults. The lazy river was amazing. Lots of water features for a more exciting float. The beach had beautiful sand, clear clean water and lots of chairs. If you follow the beach towards the El Besos side there is a small protected inlet which is much calmer and amazing for small children. It is off the resort but its directly attached. We were able to see fish and pelicans which was quite fun. The bars were nice but quite slow. They vould have used another bar tender at each location for the amount of people using them. The drinks are mixed very strong and they do an excellent job keep track of who to service next. The restaurants were very nice and El Mercado as the buffet was great. The only issue with then was the lack of easy vegetarian options and display. At El Mercado, which is where we ate most of time, the vegetarian options were often
Stayed 6 nights in Jan 2026

10/10 Excellent

ALFREDO

Stayed 4 nights in Jan 2026

10/10 Excellent

Adriana Maya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our second time going there and we just love it! People are amazing, we always make friends and we love the food
Stayed 7 nights in Jan 2026

6/10 Okay

William

Stayed 6 nights in Jan 2026

8/10 Good

Laura Carolina Matos Montes De

Stayed 4 nights in Jan 2026

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, amenities
We had a great vacation here. The adjacent beach was superb, the food in the buffet was generally excellent, the entertainment well organised and the staff mostly friendly and helpful. The concierge Jose tipped it to 5*. Definitely a few niggles: room quality didn't match the listing, some of the restaurants were iffy and certain elements felt gougey (e.g. "privelege" and the on site store) but nothing major enough to detract from the rating.. We'd go again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Nayden

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time at Ocean El Faro resort. Me and my family stayed there for a week between January 10th and January 17th. Resort was beautiful, our room was average at best but I didn’t care a lot about the room. For the first time we had a butler ( because we booked through Expedia). Jose Miguel was the nicest person ever and he went far and beyond to accommodate all of our needs. He asked us what time we would like to have dinner and every day he booked a restaurant for us. If we had any questions I would just ask him and he answered right away even in his day off. The staff in general was very friendly and entertainment by the pool and at night was great. Food was plentiful and delicious. Beach was also nice and if you like to swim there is an area bordering the resort which is perfect for swimming. I would definitely recommend that resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Mehran

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing staffs. They really care about the customer. By providing us with a butler (Jose), they made sure all we need are taken care of. I'm very happy with their service and amenities.
Stayed 7 nights in Dec 2025

10/10 Excellent

jasmina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was amazing(my husband and I are gluten free and they had options for us as well as gluten free bread) , Mikes coffee was great, beach was awesome but the waves were crazy! Pools were clean and entertainment was awesome Everyone was so friendly and welcoming but the one person that stood out the most was Jose Miguel Jimenez He was on top of everything! If we needed anything I would text him and he would reply right away! Super nice, professional and always with the smile. I’m so glad he was our butler/ concierge for this 7 day stay
Stayed 7 nights in Jan 2026

10/10 Excellent

Steven Kenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Jan 2026

8/10 Good

STANLEY, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Overall decent resort that is not very big. The lazy river was one of our highlights but getting a floaty could be challenging. Our favourite restaurant was the Steakhouse, one key note is if you usually have your steak medium rare ask for rare. The Blue Moon restaurant was a big Zero for us, avoid if possible. The buffet was above expectations as the breakfast and lunch options were great. The beach area directly in front of the resort was mostly filled with seaweed, however there is a small lagoon just to the side where it is nice and enclosed with very small waves. Staff is overall pretty friendly and courteous.
Stayed 5 nights in Nov 2025

8/10 Good

Bernard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 7 nights in Jan 2026

6/10 Okay

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was only adequate. The time share presentation and continued annouance about going when we already did along with vendors selling souviers. It is not acceptable to steal 2-3 hours of someone's vacation without informed consent. We were essentially trapped.
Stayed 7 nights in Jan 2026

6/10 Okay

Luan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel amenities were okay, such as the lazy River, pools, kids playgrounds. The rooms were clean and housekeeping was friendly. Some restaurant staff appeared to be quite unhappy and taking it out on guests. The staff at Jollysplayhouse didn’t speak a word of English which was quite concerning. The food was atrocious, thank god for eggs. Juan the omelette guy was amazing. Entertainment was not bad, we had enjoyed it.
Stayed 5 nights in Jan 2026

6/10 Okay

Yasuhiro

Disliked: Staff & service
Stayed 6 nights in Jan 2026