4.0 out of 5

"Edison and Lilian at the main lobby bar are excellent and very welcoming. They made each evening special with their unique blend of delicious drinks, ... " More

By a verified traveller on Tue 21 Aug 2018

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Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$552 per night

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 2 King Beds Maximum Occupancy 6 Max

Premium Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Royal Service Garden View Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Paradisus Palma Real Golf & Spa Resort All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Palma Real Golf & Spa Resort All Inclusive

Everyone (12) Couples (1)
1 out of 5
Stayed in All-Inclusive resorts 7 times. Twice in Paradisus. DON'T STAY IN THIS HOTEL. ABSOLUTELY HORRIBLE! Were told all restaurants were full on Christmas Eve. Thought we could go to the buffet restaurant. Said it out loud to the woman who made reservations. Buffet restaurant closed when we arrived because there was a big Christmas dinner for most guests in the conference hall. Were not told when making dinner reservations for entire stay. Went to Christmas dinner place and could not eat there because we did not have reservation. Know Christmas or New Year dinner is a big feast, but willing to give it up. HOW DARE PARADISUS STAFF KNOWINGLY LET GUESTS (MANY) GO HUNGRY ON CHRISTMAS EVE! Many services and physical problems (broken doors) with this hotel. It seems employees are not happy working there. Don't help each other to make guests enjoy their stay. Restaurant waiters/waitresses use your tables as workstation. Put clean silverware, glasses, and cups on your table and constantly retrieving them for other tables while you are eating. Tables are used as waiter workstation because there is no place to clean utensils - Confirmed. Workstations only large enough to keep 3 water bottles instead of water pitchers. Kitchen too far away to walk. Complaints documented & given to hotel management - Resolution not satisfied. Some good restaurant staff, of course we tip! Stay in Royalton 12/2017. Much better hotel and services. Don't write review like this. Really angry!

Posted by on 7 Jan 2019

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Comment from Hotel Management

14 Jan 2019 by Guest Experience Director

Dear Guest, We would like to extend our apologies for the inconveniences you encountered while staying at our resort. We are really sorry to hear of the difficulties you had while trying to reserve your Christmas dinner. However, although the reservations were tight, there was always a place for you, but after 9:00 p.m. Please, be certain, we would never let anyone without eating, and specially not in Christmas Eve! We apologize if our restaurants and the service provided by our team were not up to the standards you expected. We will definitely discuss your feedback with the departments involved, as our goal is to offer you always an outstanding and personalized service. We really hope you change your mind and come visit us again. We would love to welcome you and offer you an unforgettable experience. Warm Regards, Guest Experience Director

3 out of 5

Best Lobby bar ever

Edison and Lilian at the main lobby bar are excellent and very welcoming. They made each evening special with their unique blend of delicious drinks, special treatment and outgoing personalities. You must go see them! They made the experience unforgettable.

Posted by on 21 Aug 2018

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Comment from Hotel Management

21 Aug 2018 by Guest Experience Director

Dear David, I would like to extend my gratitude to you for your review, as well as for the time you invested to share your experience with us. It is an honor to know that our team offered you an outstanding service and, in this sense, we will gladly pass on your compliments to Edison and Lilian, who will be thrilled to know their efforts didn’t go unnoticed. Hopefully, we will be welcoming you again in the near future, so we can offer you an unforgettable experience. Warm Regards, Guest Experience Director

4 out of 5

Beware of Sea weed

We were shocked by the massive seaweed invasion during our stay (6/9 - 6/15/2018). Not just at the Paradisus Palma resort, but all other hotels in the area. Beware! It's awful. The entire beach is covered with seaweed. There were bulldozers and large dumptrucks working on the beach all day, shoveling up seaweed and dropping into dump trucks that hailed it away. Piles of seaweed were 10-12 feet wide which prevented hotel guests from entering the water. Very disappointing that we could not enjoy the beach. I don't recommend visiting Punta Cana at this time if you enjoy the beach. Another problem we had, upon our arrival, was with our 1st floor room. The Room smelled horrible as soon as we walked in the door. So musty, damp, even the bedding was damp/wet. Awful! We were not moved to another room until the following morning. I recommend anyone visiting this hotel to request a room on 2nd or 3rd floor. DO NOT go to a 1st floor room.

Posted by , from Connecticut on 18 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Monica S., Guest Experience Director

Dear Cecilia, I would like to thank you for your review and for the time you invested to share your experience with us. Please, accept my most sincere apologies for the amount of seaweed on the beach. This is a natural phenomenon that is affecting the coasts of the Dominican Republic and other islands of the Caribbean. I am sorry, as well, for the inconvenience you encountered with your assigned room. I apologize if the room was not up to the standards you expected, however, rest assured, I will discuss your remarks with the departments involved in order to prevent similar situations in the future. Warm Regards, Monica S. Guest Experience Director

5 out of 5

PERFECT

Pros: EVERYTHING
Cons: NOTHING
Location: GREAT
PERFECT It was a great experience with all of the activities and attention the hotel had.

Posted by on 29 May 2018

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Comment from Hotel Management

29 May 2018 by Monica S., Guest Experience Director

Dear Guest, Wow! Thanks a lot for your awesome feedback. We are extremely pleased to hear of the great time you had while visiting our hotel, as this is exactly our purpose, to offer our guests an unforgettable vacation time. Whenever you feel the need to relax in a beautiful Caribbean setting, just come visit us. We will be awaiting your return. Warm Regards, Monica S. Guest Experience Director

4 out of 5
Our second time to this resort. Love it. The staffs are very friendly and the room is clean. We love the restaurant " Aqua".

Posted by , from F on 14 Aug 2017

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5 out of 5

Return visit

Great upscale place with great food and service. Have been to this place multiple times and it doesn't disappoint.Small tips always help the trip and I don't mind it. The staff is awesome and hardworking.

Posted by , from nj on 8 Aug 2017

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5 out of 5

Great Experience

Pros: Excellent for couples
Cons: I can't think of anything. A few glitches, of course, no one is perfect but they come real close.
Location: Golfing, shoping and excursions
From the time we arrived until we left it was , SERVICE, SERVICE AND MORE SERVICE. Checking in was a bit slow, but with all the views and feeling it quickly became a secondary minor issue. Once registered the fun began. It was un-like any other resort that we have stayed at. Food was excellent and I'm talking about the buffet. They have over 30 restaurants on site that will please you, if you go try as many as you can. The all inclusive plan is the way to go. Into drinking, all premium liquor and the local beer, Presidente are good.

Posted by , from North Carolina on 26 Feb 2017

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5 out of 5

Beautiful hotel

Pros: Staff was extremely friendly and helpful. The grounds were beautiful and well maintained. The food was very good.
Cons: The water pressure was very low and the shower could use an upgrade.
Location: I stayed mostly at the hotel.
If you like a beautiful setting, good food, friendly staff and a nice beach, this is the place to go.

Posted by on 28 Apr 2016

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5 out of 5

Beautiful Resort

We would recommend this resort to anyone looking to relax and enjoy beautiful beaches and excellent food.

Posted by on 21 Dec 2015

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5 out of 5

The time spent here was totally peaceful and Happy

Pros: Everything....
Cons: It was perfect
Everything about this resort was very professional and welcoming.

Posted by on 14 Oct 2015

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About the Paradisus Palma Real Golf & Spa Resort All Inclusive

Location Playa de Bávaro, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Access to onsite clubs included
  • Airport transfers not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Kayaking included
  • Rowing/canoeing included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • Buffet and à la carte dining
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • All available beverages included
  • Golf included
  • Golf - number of holes 27
  • Golf - green fees included
  • Scuba diving lessons not included
  • Golf - transportation to golf course included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Tennis rackets not included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included

Property Features

Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Paradisus Palma Real Golf & Spa Resort All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 554 guestrooms or units
  • 3 levels
  • 11 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 3 bars or lounges
  • 25963 sq ft of conference space
  • 2412 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (18.4 km / 11.4 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Paradisus Palma Real Golf & Spa Resort All Inclusive offers 554 air-conditioned accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Naos - This beachfront restaurant specializes in international cuisine. Open 24 hours. Open daily.

Bana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Passion by Berasategui - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Vento - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

GABi Beach - This bar is located by the pool.

Late night fare is available from 24-hour room service.

Spa Services

  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages