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"Edison and Lilian at the main lobby bar are excellent and very welcoming. They made each evening special with their unique blend of delicious drinks,
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4.5-star luxury property near Bavaro Beach, connected to a shopping center
Beachside getaway
You'll find Los Corales Beach and Palma Real Shopping Village within a 15-minute walk of this Punta Cana property. Bavaro Beach and Cortecito Beach are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a golf course, and a casino. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Spa tubs, free WiFi
Boasting private spa tubs and jetted bathtubs, the 554 guestrooms offer plasma TVs with cable channels, along with free WiFi. Free minibar items, furnished balconies or patios, and sitting areas are also available.
Paradisus Palma Real Golf & Spa Resort All Inclusive ratings based on 40 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Paradisus Palma Real Golf & Spa Resort All Inclusive
Everyone (13)Couples (4)Family (2)
5 out of 5
Excellence in service outstanding restaurants awesome staff.
Posted by a verified traveller on 23 Nov. 2019
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Comment from Hotel Management
27 Nov. 2019
by Guest Service Center Management
Dear Guest,
Thank you very much for your review. We love to know that you spend a great time at our resort, enjoying a good service and excellent restaurants.
We look forward to welcome you back soon.
Warm regards
1 out of 5
Property is VERY clean. However, we waited over 1.5 hours after check-in for our rooms to be ready. Very commercialized, staff did not seem to care to give a personalized experience.
Posted by a verified traveller on 13 Nov. 2019
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Comment from Hotel Management
17 Nov. 2019
by Guest Service Center Management
Dear Guest, Thanks for your feedback and the time you invested to share your experience with us. Furthermore, your words regarding our team surprise us, since they are known for their kind and friendly attitude. Rest assured, we will share your remarks with all the departments involved. Hopefully, we will have another opportunity to welcome you and offer you an unforgettable experience. Warm Regards
3 out of 5
Pros- in general nice property. Looks decent and large. Lots of areas for beach and pool.
Cons- sales people in hotel and outside of hotel. Jesus they harass you non stop. How many people selling dolphin tours do I need to say no to in order to stop being asked. One night they let the vendors selling stuff in i say no they still insist I continue with no and they try everything to drag you over. Had to avoid lobby rest of the night. It’s so bad you see them near the pools and just avoid walking that way. The beach people they can’t control since it’s public but they will harass you even worse you literally have to ignore them or tell them to pound sand.
The food......pretty bad border line criminal. The restaurants are ok with rare being the best. Even the royal suites restaurant was sub par with food coming cold on the inside. 90% of the buffet food was cold every single day. This included breakfast, lunch, dinner. I would get there when they first open stuff would still be cold. Not even like warm just cold. Cold eggs, cold French toast. Cold steaks, cold everything except dessert. The desserts are hidden behind a glass case so you have to ask someone if their there for them..... weird but ok. Well the desserts are all Luke warm it’s bizarre and for most part aren’t very good. I’m sure people got sick from this. Food was disappointing.
The rooms- first room was a master suite. Terrible either trucks parked in front of room.
Posted by a verified traveller on 15 Sep. 2019
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5 out of 5
The property is beautiful and extremely clean,breathtaking views.
Posted by a verified traveller on 5 Sep. 2019
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Comment from Hotel Management
11 Sep. 2019
by Guest Service Center Management
Dear Guest,
Thank you very much for choosing us as your temporary home. It's great that you like our property, cleanliness and the views. We hope you enjoyed your vacations.
We look forward to welcome you back.
Best wishes,
5 out of 5
We really enjoyed the evening entertainment. Every night there was a different show and the performers were excellent. Otherwise, all staff were very friendly and helpful.
Posted by a verified traveller on 28 May 2019
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Comment from Hotel Management
29 May 2019
by Guest Experience Director
Dear Guest,
We appreciate your amazing feedback. It pleases us to hear you enjoyed your trip and appreciated our entertainment and the friendly and helpful attitude of our team.
Thanks for visiting us. We look forward to welcome you back at Paradisus Palma Real.
Warm Regards,
Guest Experience Director
4 out of 5
MY girlfriend and I had an overall great experience at this gorgeous resort. The resort and rooms were amazing and we had no complains. We had the Royal Service and assigned Felix who helped us out with all our reservations and needs. Felix was extremely nice and helpful with whatever we needed. This trip we celebrated my girlfriend's birthday and our 2 year dating anniversary. On the day of my girlfriend's birthday, Felix reserved us a cabana by the royal service pool, which he decorated and had a chilled champagne bottle for us. Back in the room, he also decorated the room and got her a cake with another bottle of champagne. Thank you Felix for making our vacation extra special.
We did have a couple criticisms about the resort. As I do understand they cater to the guests and provide a zen experience for guests. However, we felt like they should have music playing by the pool. Even a simple tropical instrumental would be nice to enjoy while sitting by the pool. They did have entertainment on certain days during the afternoons by the pool. Also, not all days they had Dominican food available. Everyday they had Indian food at the buffet, I feel like Dominican food is the one that should at the buffet daily. The restaurants were good but kind of hit or miss. Bana and Aqua were our favorites! The food was delicious and the service was even better. Rare and Vento, we didn't have the best experience. Overall, the food was good with great service.
We did experience some great s
Posted by a verified traveller on 6 May 2019
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Comment from Hotel Management
6 May 2019
by Guest Experience Director
Dear Guest,
It is truly a pleasure to read your amazing review and realize what an outstanding experience you and your girlfriend had at Paradisus Palma Real. We are delighted to hear of the personalized assistance and kind attitude of Félix. He is truly a gem and we will gladly share your lovely words with him.
Thanks for your suggestions regarding music at the pool and Dominican food at the resort. Rest assured, we will take in consideration your valuable remarks in order to improve our services.
We count ourselves lucky for guests like you and look forward to welcome you back at Paradisus Palma Real.
Warm Regards,
Guest Experience Director
4 out of 5
Beautiful hotel, pool and beach. Food was best at the Buffett for breakfast and lunch. Some of the restaurants rushed our meals and had to wait for cocktails...beautiful courtyard with cocktail lounges and great bartenders. Only negative is we found it somewhat harassing on the beach with venders trying to sell us something constantly. It was’nt like that two years ago. Maybe they could set up tables or booths so if someone is interested they can go to them? Fernando on the beach was wonderful....happy and accommodating ...took nice pics of us too...also, great shaded swim up bar. Could improve on bar snacks though. Rooms were beautiful and clean and picked up two times a day all week long.
Posted by Tina on 21 Jan. 2019
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Comment from Hotel Management
21 Jan. 2019
by Guest Experience Director
Dear Tina,
We would like to thank you for your sincere review. We are glad to know you appreciated our hotel, pool, beach, gastronomy and the warm and helpful attitude of our team. For that matter, we will share your comments with Fernando, who will be trilled to know his efforts and kind attitude were appreciated.
On the other hand, allow me to apologize if the approach of vendors on the beach disturbed you. We are currently discussing this with the local authorities, in order to protect the privacy of our guests.
Hopefully, we will be welcoming you again in the near future. Your family at Paradisus Palma Real will be awaiting your return.
Warm Regards,
Guest Experience Director
1 out of 5
Stayed in All-Inclusive resorts 7 times. Twice in Paradisus. DON'T STAY IN THIS HOTEL. ABSOLUTELY HORRIBLE! Were told all restaurants were full on Christmas Eve. Thought we could go to the buffet restaurant. Said it out loud to the woman who made reservations. Buffet restaurant closed when we arrived because there was a big Christmas dinner for most guests in the conference hall. Were not told when making dinner reservations for entire stay. Went to Christmas dinner place and could not eat there because we did not have reservation. Know Christmas or New Year dinner is a big feast, but willing to give it up. HOW DARE PARADISUS STAFF KNOWINGLY LET GUESTS (MANY) GO HUNGRY ON CHRISTMAS EVE! Many services and physical problems (broken doors) with this hotel. It seems employees are not happy working there. Don't help each other to make guests enjoy their stay. Restaurant waiters/waitresses use your tables as workstation. Put clean silverware, glasses, and cups on your table and constantly retrieving them for other tables while you are eating. Tables are used as waiter workstation because there is no place to clean utensils - Confirmed. Workstations only large enough to keep 3 water bottles instead of water pitchers. Kitchen too far away to walk. Complaints documented & given to hotel management - Resolution not satisfied. Some good restaurant staff, of course we tip! Stay in Royalton 12/2017. Much better hotel and services. Don't write review like this. Really angry!
Posted by a verified traveller on 7 Jan. 2019
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Comment from Hotel Management
14 Jan. 2019
by Guest Experience Director
Dear Guest,
We would like to extend our apologies for the inconveniences you encountered while staying at our resort.
We are really sorry to hear of the difficulties you had while trying to reserve your Christmas dinner. However, although the reservations were tight, there was always a place for you, but after 9:00 p.m. Please, be certain, we would never let anyone without eating, and specially not in Christmas Eve!
We apologize if our restaurants and the service provided by our team were not up to the standards you expected. We will definitely discuss your feedback with the departments involved, as our goal is to offer you always an outstanding and personalized service.
We really hope you change your mind and come visit us again. We would love to welcome you and offer you an unforgettable experience.
Warm Regards,
Guest Experience Director
3 out of 5
Best Lobby bar ever
Edison and Lilian at the main lobby bar are excellent and very welcoming. They made each evening special with their unique blend of delicious drinks, special treatment and outgoing personalities. You must go see them! They made the experience unforgettable.
Posted by David on 21 Aug. 2018
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Comment from Hotel Management
21 Aug. 2018
by Guest Experience Director
Dear David,
I would like to extend my gratitude to you for your review, as well as for the time you invested to share your experience with us.
It is an honor to know that our team offered you an outstanding service and, in this sense, we will gladly pass on your compliments to Edison and Lilian, who will be thrilled to know their efforts didn’t go unnoticed.
Hopefully, we will be welcoming you again in the near future, so we can offer you an unforgettable experience.
Warm Regards,
Guest Experience Director
4 out of 5
Beware of Sea weed
We were shocked by the massive seaweed invasion during our stay (6/9 - 6/15/2018). Not just at the Paradisus Palma resort, but all other hotels in the area. Beware! It's awful. The entire beach is covered with seaweed. There were bulldozers and large dumptrucks working on the beach all day, shoveling up seaweed and dropping into dump trucks that hailed it away. Piles of seaweed were 10-12 feet wide which prevented hotel guests from entering the water. Very disappointing that we could not enjoy the beach. I don't recommend visiting Punta Cana at this time if you enjoy the beach. Another problem we had, upon our arrival, was with our 1st floor room. The Room smelled horrible as soon as we walked in the door. So musty, damp, even the bedding was damp/wet. Awful! We were not moved to another room until the following morning. I recommend anyone visiting this hotel to request a room on 2nd or 3rd floor. DO NOT go to a 1st floor room.
Posted by Cecilia, from Connecticut on 18 Jun. 2018
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Comment from Hotel Management
18 Jun. 2018
by Monica S., Guest Experience Director
Dear Cecilia,
I would like to thank you for your review and for the time you invested to share your experience with us.
Please, accept my most sincere apologies for the amount of seaweed on the beach. This is a natural phenomenon that is affecting the coasts of the Dominican Republic and other islands of the Caribbean.
I am sorry, as well, for the inconvenience you encountered with your assigned room. I apologize if the room was not up to the standards you expected, however, rest assured, I will discuss your remarks with the departments involved in order to prevent similar situations in the future.
Warm Regards,
Monica S.
Guest Experience Director
About the Paradisus Palma Real Golf & Spa Resort All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
One or more venues limit dining availability
Surcharge for bottled wine
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Kayaking included
Rowing/canoeing included
Sailing included
Surfing/boogie boarding included
Taxes included
Buffet and à la carte dining
Fitness facilities included
Golf - minimum age restriction 18
Tennis included
Volleyball included
Soccer (football) included
All available beverages included
Golf included
Golf - number of holes 27
Room service not included
Golf - green fees included
Scuba diving lessons not included
Golf - transportation to golf course included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Tennis rackets not included
Tennis lessons not included
Dancing classes/lessons included
Onsite entertainment and activities included
Bartending classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Property Features
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Paradisus Palma Real Golf & Spa Resort All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.
Property shuttles: Free area shuttle and shopping center shuttle
Parking: Free self parking
Room Amenities
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 554 air-conditioned accommodations, which are accessible via exterior corridors and feature private spa tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
Private hot tub
Private balcony or patio (furnished)
Separate bedroom
Sitting area
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Espresso maker
Coffee maker
Luxury bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Naos - This beachfront buffet restaurant specializes in international cuisine. Open 24 hours.
Bana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Passion by Berasategui - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vento - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
GABi Beach - This bar is located by the pool.
Late night fare is available from 24-hour room service.
Spa Services
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Sauna in spa
Spa tub in spa
Steam room in spa
Thai massage
Reflexology
Sports massage
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards
Hotel Names
Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana
You should know
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Promotions
1 Child Stays and Eats Free
Book a stay in any room category for travel now - December 22, 2020, and 1 child age 12 years or younger stays and eats free when sharing the same room with 2 adults. The child must be included on the reservation to receive this offer.
Blackout dates: December 22, 2019-April 30, 2020. Full details at check-in. Valid for new reservations only. One child 12 or younger eats free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limit of 1 child per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
