8/10 Good
Cole
Travelled with partner
Sep 26, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 4 nights and 5 days. Check in process was pretty simple and efficient. Had a little trouble with our desired choice of room but our Guest Relations Representative Juan De La Rosa was amazing from beginning to end. He always checked in on us and made sure our reservations were taken care of. The property has a lot of maintenance going on, so while that's great for future guests, it wasn't the best sight for our stay. However, once getting past the construction stage, the grounds are well kept and seem nice. Rooms have modern furniture for the most part but definitely need to be updated with fresh paint, lots of chipping and scratches all over, doesn't make or break the experience though. Pool was great and bartenders were extremely friendly. Ramon, Antonio, Westlein, Anthony were on top of their game. Service in the buffet was atrocious, could never find someone to fill water or soda or get an alcoholic beverage. Plates were constantly piling up with nobody bussing the tables. Service in the steakhouse and Italian were superb A+ on that. Also the best food on property hands down. Sports Bar was impossible to get served and property was consistently out of food such as lettuce for salads. The baristas in the cafe are amazing and super friendly. Thankfully there wasn't too many people roaming the pool and beach areas trying to sell you on things. Overall good price for the vacation, definitely areas to improve. Would recommend though.
Cole
Stayed 4 nights in Sep 2025
