Skip to main content
Beginning of main content

"Service and food was very bad " More

By a verified traveller on Tue 11 May 2021

Enter dates to see availability

Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

Stay at this Punta Cana property and you'll be within half a mile (1 km) of Arena Gorda Beach and 9 miles (15 km) of Macao Beach. Also within 9 miles (15 km) are Palma Real Shopping Village and Bavaro Beach.

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy the 3 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 485 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies or patios, and flat-screen TVs with satellite channels.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$272* Per night/room 20 May - 21 May

Luxury Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Ocean View Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Bed Count 1 King Bed Maximum Occupancy 8 Max

Luxury Swim out Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Punta Cana Resort and Casino - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royalton Punta Cana Resort and Casino - All Inclusive

Everyone (17) Couples (6) Family (6)
3 out of 5
Service and food was very bad

Posted by on 11 May 2021

Was this review helpful to you?
5 out of 5
Excellent all inclusive. Enjoyed swimming and relaxation and view and comfortable

Posted by on 15 Apr. 2021

Was this review helpful to you?
Comment from Hotel Management

19 Apr. 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5 out of 5
Our stay was great at the Royalton! We opted to pay for an upgraded room that included a bulter, Cristian, who was SO helpful!! He helped book everything from dinners to excursions for us and even decorated our room for my bfs birthday. My bf had been here once before but this was my first time, and we'll definitely try to come back. Overall, a great experience!

Posted by on 30 Mar. 2021

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2021 by ROYALTON PUNTA CANA TEAM

Dear Guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. Our butlers go out of their way in order to please every single need of our guests. We are proud of this kind of service and there is nothing more heartwarming for me and the Team than to hear that our guests appreciate the effort. We are going to share your comments with Cristian. We are sure it will make him very happy! We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

1 out of 5

Posted by on 27 Mar. 2021

Was this review helpful to you?
Comment from Hotel Management

6 Apr. 2021 by ROYALTON PUNTA CANA TEAM

Dear guest, We would like to apologize for any inconvenience you may have had before or during your stay. If possible, we would sincerely appreciate it if you could contact us privately so that we can obtain more information regarding your case and give you a more accurate and better response. We genuinely care about our guests and their experience with us, and we do regret this unfortunate situation. Cordially,

5 out of 5
Very nice place exceptional,a hidden paradise ,very great staff ,food excellent,pool great

Posted by on 13 Mar. 2021

Was this review helpful to you?
Comment from Hotel Management

17 Mar. 2021 by Jazmin Rojas

Dear Guest, Thank your for sharing your feedback and for having chosen us for your vacations. As a services oriented company, we are delighted to read that we meet our goal to create amazing vacation memories for you. Hope to welcome you back soon to enjoy this amazing paradise. Best regards,

4 out of 5
Great hotel. Very clean. Staff was friendly and helpful. Food could've been better, but overall it was a great location.

Posted by on 28 Jan. 2021

Was this review helpful to you?
Comment from Hotel Management

28 Jan. 2021 by Jazmin Rojas

Dear guest, Thank you very much for having chosen us for your vacation. We are glad that you enjoyed your stay with us and our team and facilities were up to your expectations. Hope to welcome you back in our facilities soon. Best regards,

5 out of 5
Property was beautiful. Some workers went above and beyond. Others seemed to be bothered unless you tip them on all inclusive gratuities resort

Posted by on 7 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

7 Oct. 2019 by Lady Martinez/Guest Service Manager

Dear Guest Thanks a lot for share your comments with us, we will take them as an oportunity to improve our service offer. We will love to have the honor to welcome you in a near future!

5 out of 5
Property was very nice and well maintained. Restaurants were decent, I enjoyed the food. Staff were amazing. Water park and casino were a nice touch. One complaint, which the resort can help, is that the beach was very rocky when you tried to get into the water. There was also a major seaweed invasion. Kind of wish the resort of the DR government would sweep the beach like I've seen in other countries I've visited in the Caribbean.

Posted by on 2 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

2 Jul. 2019 by Lady Martinez/Guest Service Manager

Dear Guest, receive a warm regard from Royalton Punta Cana Resort and Casino. Thanks for stay with us. We work hard to make our guests happy and we would like to thank you for taking the time to give us an excellent rating. Give us the opportunity to welcome you back to our hotel and we assure you that you will enjoy superior services and facilities on your next visit.

4 out of 5
First stay at a Royalton property. Excellent choice for anyone looking for a smaller resort that offers nice resort amenities. Rooms are similar to hotel rooms including smaller bathrooms compared to other resorts we've stayed at. Located on beautiful Bavaro Beach. Diamond Club swimout rooms are definately worth upgrading to. Food is decent and there"s a good choice of dining options. I wouldn't give any of them 5 star though. Overall I'd say this resort is a 4-4.5.

Posted by on 18 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

20 Feb. 2019 by Comunity Managment

Thank you very much for taking a moment of your important time to provide us your excellent feedback. I am going to share your excellent words with our whole team. Best regards, Royalton Team.

5 out of 5
Excellent service!! Best buffet we had experience but their best asset is their people. Many thanks to the following: Mario, Mayra. Daniusa, Milagros. Mercedes, Carlos e Ismael at TravelSmart and Diamond. Thanks to our friends at the Diamond beach and bar: Lenny, Yeison, Wilkins, Tibursio, Eliseo, Kennedy and the rest of the team. You guys are awesome and give us the best time of our lives.

Posted by on 3 Jan. 2019

Was this review helpful to you?
Comment from Hotel Management

10 Jan. 2019 by Royalton Team

Dear Mr.Raul, Thank you for your feadback . Regards

About the Royalton Punta Cana Resort and Casino - All Inclusive

Location Playa Arena Gorda, Carretera Macao, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (only non-alcoholic beverages included)
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Miniature golf included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included
  • Windsurfing equipment not included
  • Sailboats not included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Royalton Punta Cana Resort and Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Royalton Punta Cana Resort and Casino - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 6 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A casino, a children's pool, and a nightclub are also featured at the luxury Royalton Punta Cana Resort and Casino - All Inclusive. Valet parking is free. This 4.5-star Punta Cana property is smoke free.

  • 485 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Casino
  • Nightclub
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (27.9 km / 17.3 mi)
  • Parking: Free valet parking

Room Amenities

Royalton Punta Cana Resort and Casino - All Inclusive offers 485 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Marche Gourmet - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Zen Teppanyaki and Sushi - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Opa - This fine-dining restaurant specializes in seafood and serves dinner only. Open select days.

Jade - This fine-dining restaurant specializes in fusion cuisine and serves dinner only. Open select days.

Hunter Steak House - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Royalton Punta Cana Resort and Casino - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 23 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property does not follow sanitization practices of any association

Hotel Names

  • Punta Cana Casino Resort
  • Royalton Punta Cana All Inclusive
  • Royalton Punta Cana Casino
  • Royalton Punta Cana Resort & Casino All Inclusive
  • Royalton Resort & All Inclusive
  • Royalton Punta Cana All Inclusive All-inclusive property
  • Royalton Resort Casino All Inclusive
  • Royalton All Inclusive
  • Royalton Punta Cana
  • Royalton All Inclusive All-inclusive property
  • Royalton Punta Cana Inclusive
  • Royalton Punta Cana All Inclusive
  • Royalton Punta Cana Resort and Casino - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing http://www.travelocity.ca/Punta-Cana-Hotels-Royalton-Punta-Cana-Resort-and-Casino---All-Inclusive.h889938-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Punta-Cana-Hotels-Royalton-Punta-Cana-Resort-and-Casino---All-Inclusive.h889938-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Punta-Cana-Hotels-Royalton-Punta-Cana-Resort-and-Casino---All-Inclusive.h889938-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.