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4.1 out of 5

"The property was beautiful and I was welcomed with a drink, smile, and cooling cloth. Check-in was quick and the bell hop took our bags and drove us a ... " More

By a verified traveller on Mon 23 Aug 2021

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Hotel Description

4.5-star beachfront hotel near Bavaro Beach

Beachfront retreat

You'll find Palma Real Shopping Village and Bavaro Beach within 3 miles (5 km) of this Punta Cana hotel. Also, Los Corales Beach is within half a mile (1 km) and Aromas Museum is within 2 miles (3 km).

All-inclusive

This smoke-free hotel features a casino, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 4 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, Smart TVs

Boasting comforts such as premium bedding and down comforters, the 641 guestrooms offer thoughtful touches like bathrobes and slippers. Smart TVs come with cable channels, and other amenities include free WiFi and balconies or patios.

Junior Suite Private Pool with Double Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Preferred Club Master Suite Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Preferred Club Junior Suite Swim Up Double Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Pool View King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Partial Ocean View Double Beds

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Preferred Club Junior Suite Tropical View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive ratings based on 46 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Everyone (22) Couples (5) Family (1)
5 out of 5
The property was beautiful and I was welcomed with a drink, smile, and cooling cloth. Check-in was quick and the bell hop took our bags and drove us around to show us where everything was then walked us to our room and explained all the amenities. Everyone was super friendly and treated my husband and I with respect. The staff went above and beyond to make sure we were happy and taken care of. The nighly entertainement was amazing and the entertainment staff in the Showroom kept the party going after each night's scheduled entertainment. Miguel the bartender and Joelienne (I am probably spelling it wrong) were amazing ans remembered us and our orders. On the last night she even brought us a farewell drink as she knew we were leaving in the morning. Omar from the minibar department was amazing as well. He even called my room to check if we needed anything else and was prompt. House keeping did a phenomenal job each day. They even put my husbands jewelry in the drawer to keep it safe. I can't wait to return.

Posted by , from Reading on 23 Aug. 2021

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Comment from Hotel Management

23 Aug. 2021 by Resident Manager

Dear Shontai, Thank you for entrusting us at Secrets Royal Beach to be your holiday destination. We are glad to hear you had such a great stay with us and appreciate your business very much. Thanks a lot for your kind and sincere appreciation of our facilities, services, entertainment, and the warm attitude of our team. We look forward to receiving you again on a future trip. Best Regards, José Maria Pérez Resident Manager

3 out of 5
Upon check in, there was a "system error" where our reservation was not found. We had reserved a Preferred Club Jr Suite, King Bed. The couple who was with us, breezed through the check-in process. Ours probably took 30 minutes. I was asked to see my reservations numerous times. So our room was not available. They only thing they had available was a double queen room. A bit frustrating, but not a big deal. Our butlers name was Oscar. He showed us to the room. Once we got in the room and started to settle in, we observed that the fridge was completely empty and there were not towels at all in the bathroom. It took a little bit, but that problem was rectified. We were told we would be moved to the correct room the next day. So we would either unpack completely just to move again the next day, or just deal with it. Either way, we weren't in the best of moods because of this. We ended of staying put in our double room. We had unpacked our stuff and didn't want to get out of the pool, pack everything back up and move, just to unpack and get back in the pool. No big deal, we'll make it work. It's now 5:00 in the afternoon and we want to clean up for our 6:00 o'clock dinner reservations. House keeping has not been by our room. I go to look for them and they're a few doors down. I grab towels so we can shower & clean up for dinner. House keeping shows up while we are showering. I tell them we'll be done & gone from the room in 15-20 minutes, please come back. The room wasn't serviced

Posted by on 22 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Resident Manager

Dear guest, We appreciate your feedback and we are concern that, apparently we failed to meet your expectations. We always seek to improve our guests’ experience and we will surely look into the circumstances you comment to better understand their cause. We reiterate our apologies. Best regards, José Maria Pérez Resident Manager

2 out of 5

Posted by on 18 Jul. 2021

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5 out of 5
One of the best choices for resorts around. Definitely coming back. Staff is in point. Julio was our butler. Go with preferred guest stay. The hibachi and the French restaurant was the best to eat at. Romantic dinner on the beach was pretty good. Table right on the beach. Live shows were great. Rooms were very clean. Room service, mini bar, coffee station were great. The staff were perfect!! We chose the master suite

Posted by on 12 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by hotel manager

Dear Guest, Thank you for entrusting us at Dreams Royal Beach to be your holiday destination. We are so happy to see that you had an excellent experience with us. Thanks a lot for your kind and sincere appreciation of our facilities, services, gastronomy, and the warm attitude of our team. Best regards, José Maria Pérez Hotel Manager

5 out of 5
If you want first class service at a first class resort, I would highly recommend Secrets Royal Beach, Punta Cana. It had a party pool for fun activities and a quiet pool for relaxing and reading. The service was excellent, the room was excellent, the food was great and I would definitely stay there again!

Posted by on 27 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by hotel manager

Dear guest, Thank you for selecting our hotel Secrets Royal Beach for your vacation. It is an honor to read that you consider our service to be first-class, also that our gastronomy offer and room met your expectations. We expect to receive you again in the future. Best regards, José Maria Pérez Hotel Manager

4 out of 5
The resort is beautiful, food not as great. I was expecting the real dominican food

Posted by on 22 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by hotel manager

Dear Guest, Thank you for allowing us to Secrets Royal Beach. We appreciate your remark about the beauty of the property and at the same time your feedback about the food. I will ensure to share your comment with the appropriate team. We look forward to host you again. Best regards, José Maria Pérez Hotel Manager

1 out of 5

Posted by on 21 Mar. 2021

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Comment from Hotel Management

1 Apr. 2021 by Hotel Manager

Estimado Huésped. Gracias por hospedarse con nosotros durante sus vacaciones. Nos preocupa saber que su experiencia no haya cumplido con sus expectativas, a juzgar por su valoración. Su opinión es muy importante para nosotros, si desea proveernos más información de su experiencia, favor contactarnos. Saludos cordiales, José Maria Pérez Hotel Manager

4 out of 5

Posted by on 22 Feb. 2021

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Comment from Hotel Management

10 Mar. 2021 by hotel manager

Dear Guest, Thank you for choosing Secrets Royal Beach for your holidays. We are glad to learn that you had a good experience and look forward to the opportunity to improve even more this stay. Best regards, José Maria Pérez Hotel Manager

4 out of 5
The room staff was very friendly and they took great care of the room daily- did a great job cleaning and keeping everything fresh and the turn down service while we were out for dinner every night was a very nice tough. The downside- We did not want to sit through a sales presentation about their VIP Membership as we just wanted to relax and they attempted to make us feel bad about it and continued to try to pressure us. We had to finally get mad and just tell them we were leaving....shouldn't have to feel that way on vacation.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by hotel manager

Dear Costumer, Receive our gratitude for choosing our hotel for your holidays. We feel glad that you had an excellent experience, according to the rate given, also thank you for highlighting our high cleanliness standards!! It would be a pleasure if you decide to stay in our property in future trips to Punta Cana. Best regards, Clara Escribano General Manager Secrets Royal Beach

5 out of 5
everything was better than expected. Food staff accomodations

Posted by on 5 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by General Manager

Dear Guest, Thank you for taking part of your valuable time to share your impressions on Secrets Royal Beach Punta Cana. Actually confirming through your review that our facilities and services have exceeded all your expectations fills us with great joy and encourages us to continue doing our best to make the stays of our guests unforgettable experiences. We hope to see you again in the not too distant future in paradise! Best regards, Clara Escribano General Manager Secrets Royal Beach Punta Cana

About the Secrets Royal Beach Punta Cana - Adults Only - All Inclusive

Location Av. Alemania s/n, El Cortecito, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • All available beverages included

Property Features

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Secrets Royal Beach Punta Cana - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive hotel also offers outdoor tennis courts, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. This 4.5-star Punta Cana hotel is smoke free.

  • 641 guestrooms or units
  • 3 levels
  • 2 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 swim-up bars
  • 6 bars or lounges
  • 754 sq ft of conference space
  • 70 sq m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Secrets Royal Beach Punta Cana - Adults Only - All Inclusive offers 641 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 32-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Punta Cana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

La Riviera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Seaside Grill - This restaurant specializes in American cuisine and serves dinner only.

Oceana - This restaurant specializes in seafood and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: DOP 3830 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 22 lbs)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, pet-sitting services, and pet grooming services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 3830 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Secrets Royal Adults Only All Inclusive
  • Secrets Royal Beach Punta Cana Adults Only All Inclusive
  • Secrets Royal Beach Punta Cana Adults All Inclusive
  • Secrets Royal Adults All Inclusive
  • Secrets Royal Beach Punta Cana Adults
  • Secrets Royal Adults
  • Secrets Royal Adults All Inclusive All-inclusive property
  • Hotel Secrets Royal Beach Punta Cana - Adults Only Punta Cana
  • Punta Cana Secrets Royal Beach Punta Cana - Adults Only Hotel
  • Hotel Secrets Royal Beach Punta Cana - Adults Only
  • Secrets Royal Beach Punta Cana - Adults Only Punta Cana
  • Secrets Royal Beach Punta Cana Adults Only All Inclusive
  • Secrets Royal Beach Punta Cana Adults Hotel
  • Secrets Royal Adults Hotel
  • Secrets Royal Beach Punta Cana Adults
  • Secrets Royal Adults
  • Secrets Royal Punta Cana
  • Secrets Royal Beach Punta Cana Adults Only
  • Secrets Royal Beach Punta Cana Adults Only All Inclusive

You should know

  • Pool access available from 8 AM to 6 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.