"Everything about this property is excellent. The food, drinks, pool and entertainment my husband and I enjoyed it. We tried the steak and asian restau
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Within a 15-minute walk of the property, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Downtown Punta Cana and San Juan Shopping Center are also within 6 miles (10 km).
All-inclusive
This smoke-free property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and perks like free self parking and free WiFi.
Free WiFi, balconies
The 603 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Balconies, minibars, and room service are also available. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive ratings based on 23 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive
Everyone (8)Couples (8)Family (6)
2 out of 5
The physical facilities were fantastic. Room was spacious and well-appointed. We received a view upgrade upon arrival. Pools were great and not over-crowded and my kids loved the slides. The beach had lots of loungers.
Our room was not kept well-supplied. We had to ask more than once for towels, toilet paper and beverages. Pool/beach towels were managed with a card system. 1 towel/card, 1 card/guest. We could've used more.
Rooms had no resort guide with maps, menus, hours, services, etc.. Documents were electronically provided via QR code (likely a COVID thing, which is fine,) but the only place to access the QR codes was at the front desk or the restaurants themselves in the case of menus, and even then the e-documents were poorly produced, sometimes out-of-date, and not mobile-friendly.
Every morning if you wanted to access the breakfast buffet you had to run the gauntlet of "concierges" looking to extract money from you.
Gift shop prices were EXTREMELY exorbitant. US$9 for a toothbrush!
Support for disabilities could be improved.
My son's food preferences were never met, despite agreement from from our servers. He doesn't like salad dressing; an easy thing to accommodate. Likely, the servers didn't understand, but I'd have preferred they admitted that than pretended they did. Thankfully for my son, it's only a preference and not an intolerance, so we didn't raise a fuss.
Posted by Keith on 18 Mar. 2022
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Comment from Hotel Management
22 Mar. 2022
by Social Media
Dear Keith,
We extend our gratitude to you for the great privilege of allowing us to be your host hotel for your vacation in Punta Cana. Our main goal is to offer memorable vacations to our guests and meet their needs. It is marvelous to know that we made your stay a truly unique experience.
We look forward to providing you with another memorable experience.
Kind regards,
Management Team of the Hotel Serenade Punta Cana.
1 out of 5
Staff did not speak English. Gym only open 8am-6pm with no ventilation and heated too hot with no way to cool it down. medical was not 24/7 and did not speak English. Entertainment was all in Spanish even all the music all day everyday everywhere. The drinks tasted different in every area. Called guest services several times for items that never arrived. It was a guess on what linens would be there after the room was cleaned. The food was not cooked as requested. For instance my "well done" steak request came with blood on my plate. once food was delivered staff never checked back. The excursions were high costing and very low quality. We tried 3 and the boat, cars, jeeps, and boats were all on their last legs of life. The muffler was actually dragging on one of the vehicles. SO upsetting and nobody spoke english that could help.
Posted by Christy Lee on 10 May 2022
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Comment from Hotel Management
13 May 2022
by Manager hotel
Dear Christy Lee,
We appreciate the time spent sharing your comments, we are proud to have been your host hotel for your vacation. As a luxury and service-oriented hotel with high quality standards, the opinions of our guests play a crucial role in optimizing our services. We are faithful promoters of unique experiences and memorable memories that you can share with friends and family, the views of our guests drive us in a unique way to improve the experience delivered, listening to their comments on how they perceive our services helps us to know the areas of opportunity so that we can provide the best experience.
Our company considers that each aspect that is part of the service offered by a hotel adds value to the overall experience that we offer our clients. We regret that the Food and Beverage service, during your stay, has not caused the impact that we wanted; our gastronomic offer has been designed seeking to guarantee your satisfaction and not having achieved it, motivates us to analyze it and implement corrective measures that ensure that our future clients do not experience it.
We think is important to mention the medical care is available 24/7 and thet do have staff that speak english.
We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary.
On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.
Kind Regards,
The Hotel Management
Serenade Punta Cana
2 out of 5
For the past 7 years we visited 10 resorts in Punta Cana and Serenade would be 2nd to last on our list. Not impressed at all with anything really. There is zero entertainment, no music anywhere except to first pool….. we had to rely on other people playing their devices around us for entertainment😱. You want to play pool? They have at sports bar a table but you have to pay to play pool 3$ a game. Game room? You have to pay to play any games except for 2 run down pin pong tables. Cleaning the room? You have to call at least 3 times every day to have somebody at 4 o’clock…. Clean towels? I went couple of times in the hallways and chase down the cleaning crew and asked to exchange my dirty towels with clean once. Buffet? The variety is EXTREMELY limited compering with other resorts. The food was good but the options very limited. Mediterranean restaurant is an abomination, stake and Italian restaurants good. good drinks? you must go to reception bar or sports bar, the people( I cannot call them bartenders because they were atrocious) serving drinks at the pool bar near the beach serve the worst possible drinks, mojito with no lime or mint????? Any drink we attempted to get in our first 2days-before learning where to go get decent drinks- we were not able to drink( we are not heavy drinkers, a good cocktail a day would be enough)The beach was the worst of all resorts,does not matter how far you go, the water was to up to my belly. Rooms good.Not coming back
Posted by GABRIELA on 28 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by Social Media
Dear GABRIELA,
First and foremost, thank you for selecting our property as your destination in Punta Cana.
Allow us to inform you that for Serenade Punta Cana, the ability to offer our guests authentic experiences following our standards makes the difference and positions us as a benchmark in the hotel industry. For this reason, we deeply regret to hear that your expectations are not met, as expected. In this regard, we would like to apologize for any details that may have clouded your existing impression of us. However, we thank you for contacting us in this way and allowing us to show you that selecting us was the right choice as the aim of our hotel is to be part of your best memories.
Our goal is to offer the best experience possible so you can enjoy your well-deserved vacations at their fullest, we’re confident that our resort’s impeccable service, nature surrounding feel, and our renowned Dominican hospitality that we all know and love, continues to be on the forefront of all our guest’s experience.
Certainly, there is not a second chance to create a first good impression, nonetheless, we would feel honored if you could provide us with a new opportunity to demonstrate that selecting us was the correct choice as our hotel aim is to become part of your best memories.
Kind Regards,
The Hotel Management
Serenade Punta Cana
2 out of 5
The property itself was nice, staff were great at the restaurants but most other places you are followed around and being sold stuff especially at the beach. You pay for all-inclusive but they barely ever restock the fridge so you’re dying of thirst some days, no alcohol in the room maybe a couple of beers and don’t dare ask for champagne to be sent they get pissed. You call for towels or room service and the phone just rings and rings and the property is sort of in the middle of nowhere but the worst thing is there is zero entertainment for adults and plenty of kids. All I saw was bingo and it was packed
Posted by Corey on 24 Mar. 2022
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Comment from Hotel Management
25 Mar. 2022
by Social Media
Dear Corey,
Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience.
Kind Regards,
The Hotel Management
Serenade Punta Cana
5 out of 5
Great experience
Posted by DALIA on 20 Mar. 2022
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Comment from Hotel Management
21 Mar. 2022
by Social Media
Dear DALIA,
Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel.
Kind regards,
Management Team of the Hotel Serenade Punta Cana.
1 out of 5
Room was not ready for four hours after check in. Pool and beach were fantastic as well as variety of food choices; however food in steakhouse and Italian restaurants were subpar
Posted by William P on 18 Mar. 2022
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Comment from Hotel Management
22 Mar. 2022
by Social Media
Dear William P,
Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience.
Kind Regards,
The Hotel Management
Serenade Punta Cana
5 out of 5
Everything about this property is excellent. The food, drinks, pool and entertainment my husband and I enjoyed it. We tried the steak and asian restaurant and it was fantastic. I will definitely come back
Posted by Jeymme, from Sunrise on 20 Jan. 2022
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Comment from Hotel Management
21 Jan. 2022
by Social Media
Dear Jeymme,
Delighted that your recent experience at our property left you with the best impression, we look forward to welcoming you back again at our hotel.
Kind regards,
Management Team of the Hotel Serenade Punta Cana.
3 out of 5
Posted by Marie M Monique on 7 Dec. 2021
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1 out of 5
Posted by Georges on 4 Dec. 2021
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4 out of 5
One of the days I wasn’t feeling well. You are supposed to go to a designated area to make reservations for the restaurants. I called to ask if it could be done for me. Raquel (sp?) Polo called me back with reservation info. She even asked if I was ok; asked if I had eaten and if I wanted anything; brought me my reservation ticket; and took my temperature! I was impressed!
Posted by KAWANA on 16 Nov. 2021
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Comment from Hotel Management
19 Nov. 2021
by Hotel Management
Dear KAWANA,
First and foremost, thank you for selecting our property as your destination in Punta Cana.
Our industry greatly values all comments and feedback from our guests; they are the best way for us to know if our product is well received or if adjustments need to be made. We thank you for taking the time to let us know what you think. Rest assured that we have passed them on to our operational team to improve the serenade experience.
We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary.
On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.
Kind Regards,
The Hotel Management
Serenade Punta Cana
About the Serenade Punta Cana Beach & Spa Resort - All Inclusive
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a sauna. Free self parking is available. This 4.5-star Punta Cana property is smoke free.
603 guestrooms or units
3 levels
8 buildings
Built in 2020
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Television in lobby
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar or lounge
Bar by the pool
Dining venue
Swim-up bar
Family Friendly Amenities
Family property
On private beach
Free water park access
Number of outdoor pools - 3
Children's pool
Waterslide
Free WiFi
Laundry facilities
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Private balcony
Minibar
In-room dining (limited hours)
Flat-screen television
Cable channels
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Change of towels (on request)
Food & Drink
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 2
Outdoor treatment areas
Massages on beach
Body wraps
Body scrubs
Sauna in spa
Spa tub in spa
Massages
Minimum age to access spa is 18
Steam room in spa
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
Pets: DOP 6000 per pet, per night
Only dogs are allowed
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee. This property affirms that it adheres to the cleaning and disinfection practice of: CovidClean (Safehotels - global expert); COVID-19 Guidelines (WHO); Safe Travels (WTTC - Global); Bureau Veritas (3rd party expert - Global); SGS (3rd party expert - Global); COVID-19 Guidelines (CDC).
No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Grey water recycling system
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
Property follows sanitization practices of SGS (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of CovidClean (Safehotels - global expert)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive
You should know
Pool access available from 9:00 AM to 6:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
