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4.2 out of 5

"I came to this place on my honeymoon and loved it. You should stay for as long as you can. This place is absolutely beautiful. Ask for Charlie as your ... " More

By a verified traveller on Wed 13 Nov 2019

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Hotel Description

4.5-star adults-only property near Arena Gorda Beach, connected to a shopping center

Beachside getaway

You'll find Cortecito Beach and Arena Gorda Beach within 3 miles (5 km) of this Punta Cana property. Los Corales Beach and Palma Real Shopping Village are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a casino, and a full-service spa. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 17 restaurants and free perks like free self parking and a casino shuttle.

Fireplaces, free WiFi

Boasting fireplaces and jetted bathtubs, the 372 guestrooms offer flat-screen TVs with satellite channels, along with free WiFi. Other amenities include free minibar items, furnished balconies or patios, and iPod docks.

Junior Suite (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$556* Per night/room 9 Mar. - 10 Mar.

Junior Suite Swim Up (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Junior Suite (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Single (Royal Service)

Bed Count 1 King Bed Maximum Occupancy 1 Max

TRS Turquesa Hotel - Adults Only - All Inclusive ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive

Everyone (11) Couples (10) Family (1)
3 out of 5

Posted by on 16 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Gelson

Dear Guest, We so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, thanks so much for staying with us. According to your qualification, we assume that we have not been able to live up to your expectations, receive our sincere apologies, it is a pity that you have not indicated us the improvable aspects in which we failed to proceed with the corrections in a timely manner. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
I came to this place on my honeymoon and loved it. You should stay for as long as you can. This place is absolutely beautiful. Ask for Charlie as your butler super sweet and helpful. We loved our stay and our favorite place to eat was right on the beach they had fresher charred up BBQ and paella for lunch.

Posted by on 13 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Sachenca Núñez

Dear Guest, On behalf of the family of TRS Turquesa Hotel, please receive our gratitude by chosing us as your preferred destination to spend such special occasion, "your Honeymoon". We also thank you by such valuable review. On the same hands, wewould like to thank you for your kind words toward Charlie and all our staff, as all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services,he will surely celebrate that you wrote that he was very nice and helpful. Thank you again for this heartwarming review of your stay with us, we look forward to your next visits. Warmest regards,

4 out of 5
Having shuttles available to take you around the giant property was such a game changer.

Posted by on 4 Nov. 2019

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Comment from Hotel Management

4 Nov. 2019 by Sachenca Núñez

Dear Matt, First of all, I want to thank you for sharing your impressions of our TRS Turquesa Hotel with thousands of travelers through Expedia. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. As a customer-focused company, we learn from your feedback and at the same time, we implement improvements, so, your words are always welcome and productive for us, thanks for recommending us and helping us to be a better place to vacation. We look forward to seeing you and your family again very soon. Kindest regards!

4 out of 5

Posted by on 26 Oct. 2019

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Comment from Hotel Management

26 Oct. 2019 by Yasindi Jiménez

Dear Guest, We are pleased to have counted on your preference for the enjoyment of your last vacation, thanks for your valuation, we will continue joining efforts to achieve your complete satisfaction. We hope to receive you very soon for another excellent experience with us. Kindest regards! Yasindi Jiménez Hospitality Manager

5 out of 5
Very clean and quiet environment to enjoy plenty. Charli, the butler was very helpful and was always available when we needed him. Thank you very much. See you next time. Hopefully Charli will still be there next year.

Posted by on 4 Oct. 2019

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Comment from Hotel Management

4 Oct. 2019 by Sachenca Núñez

Dear Guest, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home. Thank you for describing the incredible service and charisma of our star Butler Charli and our entire team. We remain at your service and sincerely hope to have you back. All the best from Punta Cana!

2 out of 5
The property had some nice aspects to it. The pools were plentiful and never packed. The bartenders were usually friendly and got your drink in a timely manner. The food was good at some places and not so good at others. The staff at some of the restaurants were rude. Especially the girls who seat you. They rarely smiled and just would look at you and then talk amongst themselves. Our butler was not the best. She was rarely available when we called for help with small things like rides or making reservations. We made multiple small requests that would never occur and I would have to call to remind her. She wasn’t terrible when we did reach her and was very friendly but just hard to deal with. The rooms were in need of much repair. We were upgraded to a villa and almost wish we wouldn’t have been. Our room leaked water. The fans were disgusting and the ac barely worked. The curtains were broken on both balconies and you could barely get them closed. The handle was broke on the one balcony so once you went out there was no handle to open the door again. The maids were great every day and did an excellent job cleaning the rooms. The rooms mainly just need maintenance done to them. The worst part of all was the ride services. We called multiple times for a ride and they never showed up. We would have to walk out to the road to flag them down. Not once when we requested a ride did someone show up. We suggest staying at Majestic Elegance.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Gelson

Dear Guest, First off, let us thank you for having stayed with us, we are delighted to know that the housekeeping service, the swimming pools among other facilities, were some of the aspects that you liked most. On the other hand, and not least, we sincerely apologize for the inconvenience of the suite and the attention received in some outlets and from the butler you had assigned. Of course, we are not happy with your experience, do not doubt that our Management will promptly implement improvements based on your observations since your full satisfaction is paramount for us, like you we did not expect this result, however, we so much appreciate your feedback that help us improve our business. We would like you to grant us a future opportunity for us to strive and pamper you as you deserve, this will always be your home in this tropical Caribbean environment. Warmest regards! Gelson Zorrilla Hospitality Manager

5 out of 5
The service at this hotel stands out above the rest. Our butler, Javier, was always available to meet any need we expressed. We loved that use of the spa was included with our stay. We also enjoyed the variety of food and restaurant options available to us. The only bad part of our trip was that it had to end.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Gelson

Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

5 out of 5
I enjoyed the grounds, pools and adults only hotel sectuon, the access to all palladium resort along with our TRS access options. Staff was wonderful! Our concierge servcie from javier and judith was amazing. They were on hand and quick to help us with all our needs.

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Gelson

Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager

5 out of 5
Beautiful! We loved the staff, the quality of the resort. Really enjoyed the spa and interesting restaurants. Service was really good.

Posted by on 20 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Gelson

Dear Guest, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

5 out of 5

Posted by on 7 Jun. 2019

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Comment from Hotel Management

7 Jun. 2019 by Gelson

Dear Guest, Thanks a lot for having stayed with us. It's our hope to be the hotel of your choice next time you visit Punta Cana. Best regards! Gelson Zorrilla Hospitality Manager

About the TRS Turquesa Hotel - Adults Only - All Inclusive

Location Av. Francia, Punta Cana, La Altagracia 23000

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Snorkeling gear not included
  • Aerobics classes/lessons included
  • Tennis lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

TRS Turquesa Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At TRS Turquesa Hotel - Adults Only - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 17 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 poolside bars and 16 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a seasonal outdoor pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking is available. This 4.5-star Punta Cana property is smoke free.

  • 372 guestrooms or units
  • 3 levels
  • 13 buildings
  • 17 dining venues
  • 5 bars by the pool
  • 16 bars or lounges
  • Built in 2004
  • Casino
  • Nightclub
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (22.7 km / 14.1 mi)
  • Property shuttles: Free casino shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

TRS Turquesa Hotel - Adults Only - All Inclusive offers 372 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and iPod docking stations. Rooms open to furnished balconies or patios. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Private balcony or patio (furnished)
  • Jetted tub
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

La Boheme only TRS Guests - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Kusko only for TRS guests - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Helios Beach Club - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Capricho only TRS Guests - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bambu - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 10
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Suites Turquesa Palladium All Inclusive Punta Cana
  • Royal Suites Turquesa Palladium Punta Cana
  • Royal Suites Turquesa Adult All Inclusive Punta Cana
  • Royal Suites Turquesa Adult All Inclusive
  • Royal Suites Turquesa Adult
  • TRS Turquesa Hotel Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults All Inclusive
  • TRS Turquesa Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel - Adults Only - All Inclusive Punta Cana

You should know

  • TRS Turquesa Hotel - Adults Only - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Punta-Cana-Hotels-TRS-Turquesa-Hotel---Adults-Only---All-Inclusive.h2078620-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.