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Hotel Florencia

3.0 star property
3-star hotel near Galerías Querétaro Shopping Center

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Photo gallery for Hotel Florencia

Living area
Daily buffet breakfast (MXN 200 per person)
Reception hall
Superior Room, 1 King Bed
Living area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Av. Prolongacion Zaragoza 101, Col Jardines de Hacienda, Querétaro, QUE, 76180
  • Place, Querétaro General Hospital
    ‪5 min walk‬
  • Place, Galerías Querétaro Shopping Center
    ‪15 min walk‬
  • Place, Plaza Santa Maria Bullring
    ‪17 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Desk, free WiFi, bed sheets

Junior Suite, 1 King Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 26 sq m
  • Sleeps 6
  • 3 Double Beds

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About the area

Querétaro

Downtown Querétaro stay.Your stay at this Downtown Querétaro hotel places you within 2 miles (3 km) of Galerías Querétaro Shopping Center and Plaza Santa Maria Bullring. Autonomous University of Querétaro and Alameda Hidalgo Park are also within 3 miles (5 km).

What's nearby

  • Querétaro General Hospital - 5 min walk - 0.5 km
  • Galerías Querétaro Shopping Center - 15 min walk - 1.3 km
  • Plaza Santa Maria Bullring - 17 min walk - 1.5 km
  • Autonomous University of Querétaro - 4 min drive - 5.0 km
  • Cerro de Las Campanas National Park - 5 min drive - 4.6 km

Getting around

  • Queretaro Intl. Airport (QRO) - 40 min drive

Restaurants

  • ‪Karnes En Su Jugo - ‬3 min walk
  • ‪El Fogón Del Pastor - ‬1 min walk
  • ‪El 9 Restaurante Lounge Yucateco - ‬2 min walk
  • ‪Desayunos y Comidas La Hacienda - ‬2 min walk
  • ‪Antiguo Restaurante Y Café - ‬1 min walk

About this property

Hotel Florencia

3-star hotel near Galerías Querétaro Shopping Center
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and a meeting room are available.

WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Florencia. Free self parking is available.

This 3-star Querétaro hotel is smoke free.

  • 73 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Florencia offers 73 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 1:00 PM for a fee: MXN 200 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 200 for adults and MXN 140 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.

Property is also known as

Florencia Queretaro
Hotel Florencia
Hotel Florencia Queretaro
Hotel Florencia Hotel
Hotel Florencia Querétaro
Hotel Florencia Hotel Querétaro

Hotel Florencia Reviews

Reviews

6.8
Rating 10 - Excellent. 140 out of 644 reviews
Rating 8 - Good. 194 out of 644 reviews
Rating 6 - Okay. 136 out of 644 reviews
Rating 4 - Poor. 85 out of 644 reviews
Rating 2 - Terrible. 89 out of 644 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Neil, Telkwa

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

2/10 Terrible

Angelica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising, so hot in the room
Stayed 2 nights in Sep 2023

8/10 Good

hugo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

6/10 Okay

Manuel, Roanoke

Liked: Staff & service, property conditions & facilities
I am torn regarding the review that I want to give to this hotel. First it looks like an abandoned hotel from a video game or a movie. Which is scary but at the same time thrilling. It's a very safe place to be honest and the staff were nice. Its is cheap but not crappy, just old. I was a little scared just because it looks abandoned however once that I was over my prejudices it was a nice stay. The room was very spacious, quiet and clean. They told me at reception that they didn’t have hot water, but I took a shower and the water was hot. I definitely would stay there again and would take some creepy pictures in the process. If you have a twisted sense of humor like I do, you would love it.
Stayed 1 night in Mar 2023

6/10 Okay

Prof.

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
0
Stayed 1 night in Mar 2023

8/10 Good

Brandon

Stayed 1 night in Jan 2023

8/10 Good

Melissa

Stayed 1 night in Sep 2022

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Night mare

Beds were worst ever No hot water. Shower head send water every where. Carpet was 100 years old
Stayed 5 nights in Dec 2021

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They staff was friendly, the hotel is old and the beds,pillows and more need renovation. But okay for the price
Stayed 1 night in Dec 2021

4/10 Poor

ANGEL DE JESUS AGUILAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

4/10 Poor

liliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy antiguo, no le invierten en una remodelación, la puerta de mi habitación no cerraba (habitación 307) la ubicación está terrible. No lo recomiendo.
Stayed 1 night in May 2021

6/10 Okay

Gustavo

Stayed 2 nights in Mar 2021

8/10 Good

Carlos, Salvatierra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar, solo me preocupa poquito la entrada al estacionamiento
Stayed 1 night in Oct 2020

6/10 Okay

AM, Colorado

Travelled with family
Liked: Staff & service
kind of old bathing (shower curtains old), old towels.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Very dirty, run down and falling apart. No a/c poorly lit and moldy, do not stay there.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool water temperature was cold and our children couldn't swim. They were very disappointed for this.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Is this hotel construction done?

Paper thin walls in rooms. Bathrooms with loose switches. Showers drains on floor. Pathetic water pressure. Simulated marble wood panels not attached. Internet absolutely sucks. Fantastic restaurant. Free parking great. Staff very helpful when not watching the overhead TV. Would not stay there again - sorry.
Stayed 4 nights in Feb 2018

2/10 Terrible

Belina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Expedia/Hotels.com listing erroneous information

Reserved, verified, paid for room with 2 QUEEN beds. Once we arrived hotel said they've never offered Queen beds only doubles which is unsatisfactory and if this was shown on the listing I would have never chosen this hotel. They said it was Expedia/Hotels.com fault for putting wrong information and I could take it or leave it but it was what it was, no accommodation possible. Had to find and pay for ANOTHER hotel, causing great expense and inconvenience. I am alerting all social media, government agencies, consumer groups as well as twitter / FB / Instagram / Snapchat et all about this problem. I have also contacted my bank and credit card company about the problem. Guess we will no longer use your site for any travel, I will alert all to this fact, since it contains erroneous information, there is no resolution possible and your $$$ is taken with no service received. This is unacceptable and this issue will be followed up. Also, area of hotel was unsafe and not recommended by locals, Hotel Florencia has a terrible reputation for scamming guests and for terrible service and should not be promoted by reputable sites. Don't you do your own research to avoid situations like this? Shame on you!
Stayed 14 nights in Dec 2017

8/10 Good

albert, Tx

Liked: Staff & service, property conditions & facilities, room comfort

Quiet place

It is a good place, very quite, near downtown and other places of interest .
Stayed 3 nights in Jul 2017

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities

Pool closes early at 8 pm & No wifi in rooms.

I was disappointed that their pool closed at 8 pm instead of 10 pm like the majority of hotels. We booked this hotel only for the pool to be able to get a splash in the pool after a long day. The pool hours were not advertised and we were not able to swim at 8 pm. Plus NO wifi in the room at all. If you are in a businesss trip, do not book this hotel. The mini fridge did not work either. Very nice and safe area though, and clean room.
Stayed 1 night in Jun 2017

6/10 Okay

Fuzzy, Chicago

Disliked: Staff & service

Hotel Florencia - Queretaro, Mexico

If you are a picky person, prone to complain alot, I would definitely not recommend you stay at the Hotel Florencia. This was my first trip to Mexico, and I wanted to stay in the downtown area, close to where my friend works there in Queretaro. The location of this hotel is awesome, but the hotel itself needs major work. The rooms need new carpeting big time. The plumbing needs some work as well. My sink faucet would squirt water all over the place as well the shower leaked water on the floor. Your room key card needs to be inserted in this special holder on the wall for the electricity to work, which is great for saving electricity, but I had no idea and went down to the desk to tell them I have no electricity lol. So they got me up to speed on that and I had to ask for the WIFI password. The employees really seem depressed and disengaged which is a shame as a smile really does go a long way in making someone feel welcome. The only person who smiled was the cleaning lady who did my room every morning. The hotel restaurant was decent enough for the price of the buffet. The restaurant staff were usually on their phones, and many times I just got up and got my own coffee. They would expect a tip even though they did nothing for me lol. Watever. So all in all, the decision you need to make is this: Is the location worth the run-down state of the hotel for you ?

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bryan, British Columbia

Disliked: Staff & service, room comfort

Basic hotel

Beautiful building, very beautiful lobby and entrance. Rooms however, were very basic.

8/10 Good

luis, vacaville,Ca.

Liked: Property conditions & facilities, room comfort
Very good service and location.I will recomend to the family and friends.